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    Billiard Service by Skip

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    10 years ago

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    Ask the Community - Billiard Service by Skip

    Billiard Brothers - Terrible Customer Service PROOF

    Billiard Brothers

    2.0(16 reviews)
    2.4 mi
    $$

    I needed a pool table moved on extremely short notice, and the Billiard Bros came through in a…read morepinch! I really appreciated their willingness to work late on a Friday night, the week before Christmas, to get the table moved into my basement. They disassembled the table at the seller's house, transported it across town in their van, carried the very heavy pieces down a narrow, curved staircase, and professionally assembled it back together onsite. They leveled and balanced it, and it looks great! Communication was a bit of a challenge, but I suspect that was because they are a small, family-owned local business, and this is a very busy time of the year for them. Still, I would recommend them to others, if you should ever need a table moved.

    ZERO FOLLOW UP - even after I drove to the park and jumped his car…read more... 6 Month re level guarantee is a complete joke. Just look at the screenshot of texts between Jason and I...this is not a business. Pros: Inexpensive Table Moving Same day service (Called morning of - table was moved and set up by 10PM) Cons: - Table was not level. - Re-Level never happened - Came to re-level, removed shims and said he needed more, and would be back in the afternoon, never saw him again. - Wouldn't set an appointment for re-level Here are the things that the other billiard company said regarding my table and billiard brothers in extension (I paid $200 for them to reverse the work and fix what Billiard Brothers did + $400 for new cloth installation/upgrade): - Incorrect shims - used wedges (which work their way out) and metal tab things. - Spray glued original table cloth to the slate, the good guys had to scrape it off of the slate. - Massive metal shank under one of the slates for leveling? - Use of candlewax instead of bees wax. - Wax was not properly leveled They also mentioned that they have a constant line up of business - going around fixing billiard brother set ups. In fact it was one of the questions asked when I made the appointment - thats how famous billiard brothers is for messing up. Like I said above, just read the texts and see how unprofessional and difficult it is to get him out here. I should call the BBB for the fact that they falsely advertise a 6 month re-level guarantee.

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    Billiard Brothers - The fastest, friendliest, and most flexible pool table moving business in the Pikes Peak region

    The fastest, friendliest, and most flexible pool table moving business in the Pikes Peak region

    Billiard Brothers - You've got to know when to holdem, know when to foldem, know when to walk away, and....know when to run.

    You've got to know when to holdem, know when to foldem, know when to walk away, and....know when to run.

    Billiard Brothers - The stainless steel arch. Just one of our custom designed billiards tables. Multiple finishes available

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    The stainless steel arch. Just one of our custom designed billiards tables. Multiple finishes available

    Backyards & Billiards

    Backyards & Billiards

    3.5(12 reviews)
    2.9 mi

    Thanks to this team in service I was up and running in only 2 days…read more I called a competitor in town and they told me they would have service call me. Still waiting for that call Called these guys had a guy out w/I 24 hours fixed in an hour

    We were so excited about purchasing our hot tub at first but after having it for a while (less than…read morea year), we are realizing that it really wasn't worth it. If you really want a hot tub then go ahead and spend your hard earned money, but please be aware of the following: -ensure that you have a very level and solid surface to place your tub on (hold weight of at least five thousand pounds) - be aware that if your tub isn't properly/PERFECTLY placed (away from windows if you decide to buy an $8k Covana cover) that warranties may be void! Tub also has to be placed at least 5 feet away from other electrical (AC coil, etc.), and have an inspection done. - Electrical hookups (properly done) for the tub can be very expensive; adding to the installation cost (~$2k), and it has to be inspected - Chemicals and maintenance. The "worry free" chemical (Frog) setup they sell you on, isn't so "worry free." You're going to need extra chemicals to keep the correct balance of chemicals in the water! Extra money! - Oh yeah, that pricey Covana cover I mentioned earlier: (Below comment also on Google for awareness) No way would we purchase a Covana cover ever again! Side lip of Covana roof curling up due to poor quality workmanship and blaming it on sun damage?! The salesman at Backyard and Billyards (store we bought from) made no mention of placement of the tub and Covana cover not being close to a window, and Covana won't honor the warranty on their overpriced piece of crap because there's a window five feet away from the cover/tub! They said they wouldn't cover it under warranty because the sun reflected off the window. That's a sign of a WEAK product! We've had it less than a year and they won't replace the crappy plastic roof that melts in the sun. Anyone contemplating spending $8 grand to buy this POS Covana cover is better off saving their money and going with the regular manual folding cover, then putting a gazebo or wooden frame structure over your tub instead! As for B and B...they're ok for the most part, but almost every time I have had to call them in regards to service or warranty claim status to get any information as to what's happening. Seems like they don't take it upon themselves to keep you informed (call or email) of when you will get your problem solved with the expensive items you pay for! I've left emails and voicemails that have not been returned by them; I've always had to keep calling them. B&B did tell me that they constantly have problems getting Covana to cover stuff under warranty; but B&B still has no issues in selling their product?? If you're wise, don't buy a Covana product.

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    Backyards & Billiards
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    Billiard Service by Skip - poolbilliards - Updated May 2026

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