Bill Wells Chevrolet

2.3 (3 reviews)

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Bill Wells Chevrolet - Not a single lug nut on the tire - Car Dealers Near Me - Plainview, Texas

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Joey K.

0

9

3

5 years ago

Dear Bill Wells: I understand there's a labor charge for when you service vehicles, but when you say you couldn't fix the problem, you should have no right in withholding the vehicle if you failed to fix the problem and still charge $125.00 for a service charge. You should have a sign displayed that says, "we may fail to fix your vehicle's problem, but a service charge is required before you get your keys back" - crying shame. Pathetic customer service Mr. Wells. read more

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Alesha M.

0

16

1

6 years ago

I bought a Jeep that nearly killed myself and my five year old son five minutes after driving off the lot because a tire was not secured with a single lug nut. This isn't negligence - it's gross negligence. I had just driven by sonic when my son said he wanted a drink. I slowed down to turn around and the entire front end of the Jeep collapsed. Had my son not asked for a drink it would have happened 10 seconds later at a speed of 65 mph on the Olton Highway. The dealership salesman came out right away and towed it to Bill Wells. For that I'm appreciative but my complaint resonates with the GM who I had an appointment with the following day. To compensate me for a car that collapsed on the ground due to no lug nuts on a tire, the brakes flying off, and causing whatever else damage - $500 off the sales price. When I declined and ultimately traded back for my car I had traded in the day before and canceling the transaction, the GM had the audacity to get up and walk off from me angrily. There was no thank you for being reasonable, no have a nice day, no apology. In fact, the salesman looked at me confused and asked if I thought the meeting was over? Could have I sued? Yes. Could have I been unreasonable? Yes. I chose to give a local business a break during all this covid craziness, but the conduct of the GM must be recognized. I am curious if he would have stormed off in that manner had a man been the buyer instead of me. As much as I want to put money back in the Plainview economy, plainview must recognize both Lubbock and Amarillo are right down the road. If you fail this much, how can people even try to put money in the economy here? read more

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Jason B.

536

26

0

11 years ago

Called and spoke with Alan Collum about a Silverado he had on the lot. Within 20 minutes, he not only met the sale price that Gene Messer Chevrolet offered me, he beat it in a more expensive, better equipped truck. I will definitely return! read more

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More info about Bill Wells Chevrolet

1209 W 5th St
Plainview, TX 79072
Directions
(806) 293-4141
Call Now
Visit Website
http://www.billwellschevy.com

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Does Bill Wells Chevrolet take credit cards?

Yes, Bill Wells Chevrolet takes credit cards.

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Does Bill Wells Chevrolet have free WiFi?

Yes, Bill Wells Chevrolet has free WiFi.

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Bill Wells Chevrolet

(6 reviews)

Very disappointed in the integrity of the service department. They charged me for chasing down a…read morerabbit when I specifically said I did not want them to do and was promised if anything was done it would be at "no charge". When I came to pick up the vehicle I had been charged and they refused to take it off. I won't be back.

We luckily had a blowout and was able to limp the vehicle into their parking lot. One of their…read moreassociates came out and checked to see if we were okay and offered to assist us in airing up our flat spare tire and getting a our tire on and off.

Plainview Chrysler Dodge Jeep

(9 reviews)

service dept is terrible. Munich has been all week and they haven't even diagnosed the issue. i…read moreeven told them what was wrong with it. I called service everyday. No follow up calls, not updates, not even a courtesy to return my calls. they keep saying they're short handed, only have 2 techs, same excuse they've been using for the last 2 years. If my truck wasn't under warranty, I wouldn't use them. this is last time for me.

The general manager's leadership is severely lacking, and I cannot stress enough how untrustworthy…read morehe appears to be. This is not a person I would recommend to oversee any business operation. Not only did they keep my vehicle for almost 5 months. I paid over five thousand dollars for a rental car that I wasn't informed of out of pocket until after my car was in their care for over 4 months. When I visited again to speak to the General Manager and Service manager the General manager agreed to give me another rental without any out of pocket to me personally. He again lied and had his service manager send me another bill. When my husband and I went to pick up my car and pay the amount because they were not releasing my vehicle to me otherwise he told my husband that my daughter and I had lied to him about our conversation. What he doesn't know is we recorded said conversation. The dealership and the insurance company should have worked this out. It's not my fault that they took 5 months to find out my cars problems. I would highly suggest this corporation do a formal investigation on warrant and Insurance fraud on this dealership. Johnny the GM is not an honorable man, he is not a leader and he definitely isn't going to make this right with us. I am formally filing a complaint with the Texas Motor Vehicle Commission and will be contacting the Better Business Bureau, among other relevant organizations, to report the questionable practices I encountered. It is unacceptable that they attempted to file warranties and insurance without a clear understanding of the situation, raising serious concerns about potential fraudulent actions. While I am considering legal action, I want to make it clear that I will not allow this matter to be swept under the rug. The fact that I was compelled to pay a substantial sum for their inability to diagnose my vehicle's issues is not only counterproductive but utterly unbelievable. I demand accountability and transparency from this establishment. Sincerely, Susan Holland

Johnny Cash Auto Sales

(1 review)

Friendly very understanding willing to work with you and they have good deals on their vehicles,…read moretrustworthy, they got out of their way to help you with getting what you want or what fits your needs.

Tex Edwards Auto Service

(3 reviews)

I have always received friendly, honest and reliable service. I am very grateful. Thank you, Sir.read more

When I take my cars to Edwards Auto Service, they take care of all I ask. He recommends reasonable…read morerepairs if needed. Advice is always spot on.

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1 review that is not currently recommended

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Women O.

0

2

0

2 years ago

Do not buy cars here. Bad service and not a family friendly company. John Chad Spyksma is the owner and financier. Chad likes young girls! Don't bring your children here read more

Bill Wells Chevrolet - car_dealers - Updated July 2026

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Bill Wells Chevrolet

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Very disappointed in the integrity of the service department. They charged me for chasing down a…read morerabbit when I specifically said I did not want them to do and was promised if anything was done it would be at "no charge". When I came to pick up the vehicle I had been charged and they refused to take it off. I won't be back.

We luckily had a blowout and was able to limp the vehicle into their parking lot. One of their…read moreassociates came out and checked to see if we were okay and offered to assist us in airing up our flat spare tire and getting a our tire on and off.

Mackie's Automotive

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Great place to get service, they back up their service, and they are good, trustworthy people. I…read morefeel confident bringing my vehicle to them.

Great service and attitude of the Owner. Fixed the aftermath of "service" done from reputable…read moreBrand name shop. I feel trust and dedication of our local businesses once again based on the service performed by Mackie's Automotive. Thank you.

Johnny Cash Auto Sales

5.0

(1 review)

Friendly very understanding willing to work with you and they have good deals on their vehicles,…read moretrustworthy, they got out of their way to help you with getting what you want or what fits your needs.

Emmanuel Mobile Truck and Trailer Repair

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We received great fast, friendly, honest, affordable, emergency roadside tire service. Thank you…read moreNoe & Laura! Give them a call.

RMZ Diesel Performance

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For good work guaranteed, I paid a fair price for an oil pan gasket replacement and pushrod cover…read moregasket replacement on my '93 Dodge/Cummins. Mr. Ramirez did a fine job. I appreciate the quality work and plan to have him perform more repairs and maintenance on my truck. Thank you, sir!

AA&A Windshield & Glass

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AA&A saved us when we were in desperate need of a quick windshield repair. They are honest, kind,…read moreand reliable!

Texas Carworx

4.0

(3 reviews)

What incredible service! Thank you ALL for rescuing my buddy and his broke down car!!! You handled…read morethis from beginning to end with professionalism. Had him back on the road in 24 hours and made his repairs a priority. We really appreciate it. **Thank you so much from Cat in Chiloquin, OR and Roddy from Georgetown, TX!!! ***

Totally satisfied with the Carworx team! Great experience and superior customer service. The team…read moreabsolutely went above and beyond like brand new body work & matching paint was like my Mercedes was off the show room floor again! Thanks Carworx Plainview

Covington Body Shop

3.0

(2 reviews)

These guys are fantastic!! Over the years we have had a few run ins with rouge deer jumping in…read morefront of our vehicles and this is our go to shop!! Always impeccable work and done in a surprisingly timely manner. If you need body work done, Covington is the place to take your auto! ~ T.Hayes Partner, MILO Insulation

We were broken down outside of Plainview and the said he wasn't given rides. I had 5 year old that…read morewas sitting in the car for over 6 hours. All because of this virus when there are ways to clean and we were not sick. But his dispatcher was sick and could have had the coronavirus. I'm a veteran my kids are the most important to me. 24 cases of the virus when there more around the world.

Big E Towing & Recovery

3.4

(5 reviews)

I have an older motorcycle and the closest Shop that can perform the specialized service my bike…read morerequires is 91 miles away. I arranged a tow with Big E's Towing and Recovery through AAA Roadside Assistance. For context, I pay additional monthly fees to AAA for motorcycle roadside assistance and they claim they will reimburse towing costs up to $500.00 for a privately sourced towing service. Big E's Towing and Recovery wanted to charge me ~$1300.00 to tow my motorcycle 91 miles. They expected me to pay $700.00 out-of-pocket above the $500 that AAA covers. Melissa at Big E, I understand that there is a cost associated with the travel distance from the tow yard to my pick-up point in Cedar Park - but $1300.00? AAA customer service indicated that they have an exclusive relationship (primary contracted provider) with Big E's Towing and Recovery and they will not contact any other AAA towing providers. Big E's is the only motorcycle towing option provided by AAA in Austin, and they seem to offer no reasonable alternative. Comparing the prices to other local motorcycle towing companies, Big E's is charging approximately 3X the consumer market price. This appears to be monopolistic, consumer price gouging, and AAA seems to be complicit. I don't recommend using Big E's Towing and Recovery and I'm also reconsidering paying for AAA Motorcycle and RV roadside assistance coverage - given the overpriced and limited options that they offer.

The transmission in my car blew on the interstate between Amarillo and Lubbock. they sent someone…read moreout right away and he towed me to plainview and made sure I had a hotel room for the night before he unloaded my car. After he dropped me off they called my step dad to let him know I had been dropped off safely. Amazing service and I truly appreciate everything they did for me. Thank you so much, Kiersten Bray

Reed's Glass

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I had a passenger window replaced and they did an excellent job! Not only does Reeds Glass do great…read morework, but their customer service is second to none. You will not be disappointed if you choose them for your next repair!

Bill Wells Chevrolet

Services - Bill Wells Chevrolet