I wrote to Los Angeles City Councilman Rosendahl August 2010, because I was unable to resolve a problem with LADWP (The Municipal Water and Power Company) and the Garbage Department after numerous attempts, and they were giving me the major brush off, and run-around.
Councilman Rosendahl had his assistant Jay investigate the matter immediately, he stayed on top of it, and within a few weeks it was successfully resolved.
Its now been 6 months with no re-occurrence of the problem.
The Councilman deserves 5 stars for his immediate response, staying on top of the matter until resolution, and willingness to battle with LADWP and the Garbage Department.
The Councilman did not tell me to write this and I do not know him other than through this matter. He deserves a very positive review for his exemplary performance.
Thank you.
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Detail Summary of the problem resolved:
LADWP is the government agency that not only is in charge of Water and Power, but also does the Billing function for the Garbage Department. The Garbage people do not do their own billing. We have always had private garbage collection with Waste Management, but all of a sudden, the Garbage Dept. started billing us for garbage pick-up using LADWP's billing system. You would think this could be resolved with 1 phone call--that the Garbage people would know where their trucks pick up garbage but no one over there wanted to exercise discretion, and credit and cancel the charge. Even when I emailed over a copy of the Waste Management bill to the garbage people, they ignored it. I made numerous calls to the garbage people to try to resolve this without any result.
Lack of willingness to exercise discretion was one of the problems the city garbage people had, but worse, the garbage representative told me that the billing function is detached from the pickup function--he told me that they do not have an address list or any idea exactly where they pick up garbage to know if they are picking up at my place or not! Worse, the garbage representative told me that I am one of many Los Angeles residence caught in this billing twilight zone and the representative's hand are tied by department "policy" and he can't stop the billing. And much worse, because the garbage people use LADWP to do their billing and collections, they can't stop the billing either while they investigate the matter. It was a complete dead end for me and apparently 100's and maybe thousands of Los Angeles City residents.
I am a lawyer and thought that I would have to file a lawsuit against the City to get this matter resolved. City Councilman Rosendahl went to bat and successfully resolved the matter by examining the billing, consulting with me by telephone, and directly contacting the involved agencies. He stayed on top of it until the head of the Garbage Department called and agreed to credit my account and forthwith stop future billings. read more