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    Bill Roberts Custom Homes

    5.0 (1 review)
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    Turner & Son Homes - ADA Accessible bathroom

    Turner & Son Homes

    (5 reviews)

    Turner & Sons Homes is a wonderful company to work with. They go above and beyond to be sure they…read moreexceed the customer's expectations.

    Building our home with Turner & Son was an extremely disappointing experience from start to finish…read more If they had a tagline, it would be: "We never do things right the first time." The level of disorganization and incompetence we encountered was astonishing. Turner & Son does not use traditional blueprints; everything is done electronically, which meant trades were working off their phones. Our foundation was poured incorrectly, causing major issues with plumbing and everything that followed. Whenever we pointed out mistakes, the project manager repeatedly told us, "We'll fix it at finals," which only created more work and frustration for the trades who had to return multiple times--problems that could have been avoided if addressed immediately. Once the building process started, we met Tim Turner only once--on the day the house was staked out. Throughout the entire build, he returned just one phone call and continually insisted his "team" was handling things, even though they clearly weren't. The project manager was unresponsive, dismissive, and lacked the knowledge needed to manage a custom build. We were often treated as if we didn't understand the process, despite my husband being an engineer with more building knowledge than the PM demonstrated. For a company that advertises custom homes, the selection options were shockingly limited. We later learned they only offer items available through a consortium, meaning they are not truly a custom builder despite how they market themselves. We ended up purchasing many fixtures ourselves. We were also told not to speak to the trades directly, but doing so was the only way issues were resolved quickly. Many tradespeople expressed their own frustrations with Turner & Son's processes, which aligned with our experience. The number of mistakes that had to be corrected could fill a book. While the final home is beautiful, the process was unnecessarily stressful and exhausting. We now tell anyone considering Turner & Son to avoid them entirely. We've also spoken with other homeowners who had similar experiences, and some shared that their negative reviews were removed. If I could give them an F minus, I would. Do yourself a favor and look elsewhere for a builder.

    Bill Roberts Custom Homes - homedevelopers - Updated May 2026

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