I bought a Ford with the remainder of the factory warranty. When issues came up and we had to take the car in for repair, they treated both my wife and me without respect for our person or our time. We were kept waiting while the technicians went to lunch, without being informed this was going on mind you, in the end, the entire procedures took all of 10 minutes. But we were kept waiting 3 hours. Prior to this I would have bought a Ford, no prob, but because of this derelict "service department" My next purchase will not be a Ford. Lifetime warranties and preventive maintenance will have to be offered for free, standard on every vehicle, and be fully transferable, in addition, there will have to be some serious "service department" overhauls where the staff are trained to be service oriented, and customer centric, when that happens I'll think about buying a Ford affiliated vehicle again. read more