I've dealt with the service department a number of times, and things break on vehicles over a…read moredecade old... I must say I was impressed, and I watched the entire crew from my rep to the crew fixing my truck. Thanks!

Within 8,000 miles of purchasing a $25k 2018 GMC Sierra with 90k miles my truck has already costed…read moreme $10k in total repairs. I let them know I was looking for a reliable truck to tow my horse trailer. After test driving the truck I requested the alignment and "Service Tire Monitoring System" warning light be fixed. They did. 2 days after getting the truck it is NOT DRIVABLE with power steering locking up on the road! Sent it to GMC and they explained that the otter tire rod was left loose, amongst other things, which is seriously dangerous and can cause a crash! JO Williams agreed to cover the cost and put me in a lender until my truck was fixed. The lender was old, unclean inside, shaky, service light on, and had a massive crack across the window shield. Only 8k miles after purchasing truck, the FIRST TIME towing my horse trailer on a trip (3 hours) and far below tow capacity it breaks down on the side of a busy highway in Houston requiring a $1300 tow home. Absolute nightmare carrying livestock. They found engine related issues requiring $1000 in repairs. 100 miles later I pull trailer to see if problem was fixed. Broke down again! Will be 7k for a new transmission this time! I did not purchase warranty but that does excuse the fact this is the vehicle/ experience I got when purchasing here. This has never been a reliable vehicle. Sorry I have to be transparent if it can help even one person not go through what I have.