We had seen Bigler for our 3 children for 7 years. We did everything they ever recommended(fillings,extractions,retainers,etc) and then we adopted our 7 year old special needs daughter. After insurance finally covered her, we got an appt right away with Bigler. They strapped down my special needs child who uses ASL to communicate, "numbed" her, returned 10 minutes later and started yanking teeth with out checking if she was numb or anything. She screamed and cried which she never does. She was not numb. I was in shock and crying at the whole ordeal. Then after that they had the audacity to report us to CPS/DFC for "dental neglect". The CPS social worker was amazing and saw that there was no basis for the claims but it was scary. After switching dentists , my 3 other children realized that how Dr Bigler treated them all those years was not normal. They said they would tell him they weren't numb and he would say"be quiet you're biting me" and proceed while my children were in tears. We were all traumatized by Dr Bigler. read more