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    Bigham William J, MD

    5.0 (2 reviews)
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    Services - Bigham William J, MD

    Eye surgery

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    8 years ago

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    Glenn B Cook, MD PHD

    Glenn B Cook, MD PHD

    2.8(27 reviews)
    0.3 mi

    I wanted to see Dr Cook because my eyesight has decreased rapidly recently. I had to fight to get…read morethe appointment because the front office lady wanted me to see the optometrist not the opthamologist. I told her not only did I need to update my prescription but that my eyesight has been getting bad so I wanted a full exam of my eyes. She made my appointment for 3 weeks out. I show up for my appointment and she has me fill out all the forms and takes my co pay then tells me that Dr Cook will not write a prescription for contacts. I said I have waited 3 weeks for this appointment and need my prescription refilled. She said Dr Cook is a surgeon and will not write a prescription that I need to see the optometrist for that . I said you mean to tell me a specialist of the eye will not write a prescription and why did you not tell me that to begin with. Very rude and very disappointing. I'll post again about getting my copay back.

    I have been a patient at Alvarado Eye Associates for years. In the past I visited various doctors…read morewho practiced there and have never had any complaints but now Dr. Cook seems to be the only physician. I returned from a month in London with a terrible case of red, burning, tearing, itchy, swollen and granulated eyes and was able to be squeezed in the next day to see Dr. Cook which I greatly appreciated. After explaining my symptoms and his exam, he indicated that I had a bad and very infectious case of viral pink eye for which there was nothing he could medically do but that it would definitely worsen before it would improve. He warned me to stay away from others, to wash my hands constantly, to apply lubricating tears, and to return in a week since there was a chance that I would develop infiltrates which would need steroids. At the same time I also had a terribly sore throat, congestion, fatigue, and a cough. After several more days with nothing improving, I made an appt to see my regular general practice doctor since I was shortly leaving town again for a month. He assessed my situation and prescribed both a short-term antibiotic for my body symptoms as well as some antibiotic eye drops in the event that my infection was bacterial rather than viral. I began those measures and then two days later returned to see Dr. Cook for the week follow-up. My eyes had some minimal improvement and my body symptoms as well. During his exam Dr. Cook first indicated my eyes were clear but then he checked again and changed his assessment, indicating that one eye had 3 infiltrates and the other 1. He said I needed to begin steroids to try and prevent further damage. At this point I explained to him that I had seen my GP who had prescribed both the antibiotics and Dr. Cook became instantly enraged, yelling at me that I "had made a terrible decision" in seeking another doctor's advice and that I had just better"take my eyes back to THAT doctor." I was gobsmacked by the level of outrage he directed at me, especially in not understanding that he was only treating my eye condition and that the reason I sought another doctor's help was for the other issues I was experiencing. Mistakes can be made while determining the origins as either viral or bacterial. Anyway, I was deeply shocked by his unprofessional attack on me and I left shaking and upset. When I returned home and relayed the story to my husband, he was furious at the way I was treated and indicated he felt we should both leave Dr. Cook. Two days after this experience we again left San Diego to spend a few days on the central coast before continuing on to northern CA for a week-long visit. Since Dr. Cook indicated the existence of infiltrates and that they could worsen, I decided to seek further medical direction from an eye specialist in San Luis Obispo. During this thorough new exam, the doctor indicated that I definitely had NO infiltrates in either eye and that in fact he suspected my eye condition was neither viral or bacterial-related but rather an extreme allergic reaction that worsened with the very dry airplane environment. He assured me I was in no way infectious, never had been with this episode, and then prescribed steroid eye drops which have already brought about more relief in one day than I have known in the last 2 weeks. Neither my husband nor I will ever return to Dr. Cook and instead we will take our future eye care out to the Shiley Eye Institute in La Jolla. His outrageously rude belittling of me is not an attribute I choose in the physicians with whom I entrust my medical care. And, in reading through the previous Yelp reviews of him, my own experience was sadly not the first. AVOID. Choose better.

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    Glenn B Cook, MD PHD - Glenn Cook, M.D., PHD

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    Glenn Cook, M.D., PHD

    Bigham William J, MD - oncologist - Updated May 2026

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