Poor Experience - Won't Be Returning…read more Took our dog in for a routine visit, but the whole appointment felt rushed. The vet tech was unprofessional and gave no explanation about what was happening. Our dog was dragged to the back and returned with scratches on his face. When we called afterward, we were told it was from a muzzle supposedly used on previous visits--which is simply not true. Very disappointed with the lack of care and communication.

We have gone to Central Valley on and off with our pups for…read moreseveral years. They are a drive for us so sometimes in the past we have gone to Whitefish Animal hospital. Actually many times to Whitefish. Central Valley staff are always professional and get you in quickly. In contrast Whitefish Animal hospital- I call them from time to time as I did today. The lady on the phone said we have you as inactive....which is weird since I have gone to them off and on for years...I said I go back and forth with Central Valley. Her suggestion, "We are two weeks out you you should go to Central." When I called Central Valley they are getting me in next day. Central Valley has my business from now on.

This practice is amazing: They truly care about their patients and understand that our pets are…read morelike our children. Our little girl was treated by these amazing veterinarians her entire life. She actually looked forward to going here, partly because of the treats but also because of how empathetic the entire staff is. When our girl was at the end of her life, the procedure was done with such kindness and compassion. We would absolutely recommend them for all your pets' needs.

The staff and the Dr. Quartuccio were great! My GSP took to the Dr within minutes, which is very…read moreunusual for her. I am certain she could sense how much the Dr loves animals. Do not hesitate, these folks are great!

What a great team! From the call to make an appointment with Lori's help, to our visit with Dr…read more Beach- every bit made me glad I called Countryside. Dr. Beach and staff were professional and efficient while still being incredibly kind and gentle. I knew we were in good hands.

I was so nervous to pick a vet. to take our beloved dog to while away from our home state, but this…read moreWAS THE BEST!!! This is hands down one of the best vet clinics ever!! We aren't from this area but we're traveling through with our 10 year old GSP. I had just taken her to our home vet ( who's been our vet for 20 years). Our dog had been limping on and off for months. Our vet diagnosed with arthritis and joint issues as she's very active. We called on a Friday and were told to come in on Monday and there's try to get us seen. We were hoping for an x-Ray as this was still concerning. They some how fit us in immediately on Monday and took a scan. Dr. Beach asked if we'd been to AZ. In the last little while. Yes. Dr. Beach somehow suggested it may be "Valley Fever". Labs were taken, and the results showed SHE DID. This was so amazing! Rather than anti-inflammatories we actually needed anti-fungal. Besides the fact that this was such a somewhat fixable issue, I have the clinics STAFF was so kind AT every turn. We are strangers and out of towners. The vet and office staff were seriously, so helpful to all our requests (for lab results, calls regarding pharmacy back home, copies of x-rays). All of the many times we called or had questions, everything was pushed through immediately and done in such a professionally and considerate way! It was so nice. Thank you from my bottom of my heart to this clinic and Vet for everything. The price was also more reasonable than our home vet. Just can't recommend them enough!! And a huge thanks to them!! We are from Vancouver, WA. And I would switch to this VET if they were in my are... that's how much they won us over in just one visit.

Dr. Sandy's absolutely wonderful. She's great with both of our dogs. And her staff is outstanding!read more

Unprofessional, horribly dishonest. What is so upsetting and fills me with rage is that their lying…read moreabout having seved my dog when they hadn't and leaving her in pain and discomfort represents downright cruelty to an innocent animal. Took her to another vet who proved their negligence. Avoid Dr. Steele at all costs.

Outstanding service, would HIGHLY recommend. We were traveling in the area for a few weeks and had…read morean urgent issue arise with our German Shepherd. Not knowing the area very well we stumbled across this vet and I am beyond thankful. Dr. Steele and her team walked us through a very scary process with the most compassionate attitude, clear and honest communication, prompt availability and thorough explanations. Extremely thankful for this place and team.

Dr AL is one of a kind! He saved my dogs life and has taken excellent care of my dog and my mom's…read moreas well

friendly and always affordable has a lot of patience with…read moreour little girl muffin and always takes care to make sure she is comfortable and takes time with her

Dr Kelly Rankin is the most amazing veterinarian I've ever had…read more My little baby boy Pomeranian started to lose fur after he was fixed at 1 year old. When I took him to my vet in California, he said "try melatonin, you know this breed has issues with alopecia". I knew this didn't look like alopecia because my older pom has alopecia and this was very different, he was too young and it started after his surgery and he was itching badly. While spending the summer in Montana, I took him to a new vet in Whitefish, and they ran allergy tests and came back stumped, as he had zero allergies and they had no idea why he was losing fur, and it was getting much worse. About a month later, I was speaking with a local groomer, she mentioned Kelly Rankin being really good with skin issues and recommended I try her. I booked immediately. She took this issue very seriously, immediately recognized that my little boys skin was itchy, inflamed and showed signs of something more going on than just Alopecia. She was thorough, took her time and was so knowledgeable. She listened to the history and took me seriously. She set out to find the cause and never gave up trying different treatments. 3 months after seeing her, our pup is so much better and his fur is coming back in. I'm so grateful for her persistence and care.

Dr. Rankin and Dr. Thompson have taken really good care of my previous cat and my current cat. I…read morehave been with this clinic for years and they always explain everything clearly, give options and costs. I am happy with them and will continue to go to their clinic.

**Extremely Disappointed and Concerned About Safety Practices**…read more I had taken my 9-month-old Rottweiler to The Dog Club for several months, trusting that he was in a safe and professionally managed environment. Unfortunately, I later learned that the owner had knowingly allowed a highly reactive--borderline aggressive--Sheltie to interact with the general dog population for over two years. I first became aware of this dog's unstable behavior during a Saturday class led by one of the trainers, and I had hoped the situation was being responsibly managed. It was not. Eventually, I received a call notifying me that my pup had been involved in an "altercation." What actually happened was far more serious. The aggressive Sheltie had lunged at another dog, rebounded into my Rottie, and when my dog tried to set a boundary, the Sheltie escalated. My dog was left traumatized and had visible scabs on his neck after the encounter. As is often the case, the larger dog was unfairly blamed. The fact that this Sheltie had a long history of reactivity--and was still being allowed to roam freely among other dogs--is completely unacceptable. Using the general dog population as a "buffer" for this Sheltie's behavior was reckless and dangerous. Most reputable daycares would never allow this dog to remain in group settings, let alone for two years. To make matters worse, when I met with the owner to express my concerns, she took absolutely no accountability. Her proposed "solution" was to isolate my Rottie behind a gated area where he could watch other dogs play, while staff would spend one hour a day with him--an arrangement she admitted was also being used for the Sheltie. In other words, my well-adjusted, social dog was being punished for defending himself against an unstable dog who should never have been in group play in the first place. The Dog Club failed my dog, and I would strongly caution other dog owners--especially those with large breeds--to think twice before trusting this facility with their pets' well-being. The owner herself even stated that her staff cannot handle my Rottie as he is "too Strong". That should probably be put in her advertisement then!

I have taken my dogs here for a few years, both for boarding and daycare. The staff has always been…read morenice, and I fully trusted them to care for my dogs. Recently I took them in, and when the webcams came on, I saw that one of my my dogs had an extra collar on. I called to make sure it wasn't a shock collar, and was assured multiple times that the collar was not capable if shocking, it only beeps or vibrates. I was also told the collar would only be on her for short periods of time. I was watching the cam extra, to make sure my dog was not reacting badly to the collar, and saw the video attached. My dog (white/red on right hand side) was just standing there, no bark or anything, and obviously the collar either shocked or vibrated. My dog goes spinning out of view, and is still losing it a bit when she comes back in view. The employee takes the collar off and puts it back on a few seconds later. I called immediately and this time the owner answered. I let her know I was on my way to get my dogs and told her to have the collar taken off immediately. She asked what kind of collar my dog had on, and I told her it looks like a shock collar and asked if they use them. AGAIN I was told, this time by the owner, they don't use shock collars, they only vibrate. When I got there to pick up my dogs, she stated that what I saw online was just the first time the collar had vibrated (this was at 1:00, and she had been wearing it since at least 10 am when the cameras turn on) and that's why she had a strong reaction. When I asked to see one of the collars, they finally admitted the collars do have the capability to shock, they just "don't use that function" the lead trainer came down and tried to explain that they had taken the collar off multiple times, but had to put it back on again. Unfortunately, I know this not to be true. The only time they took that collar off was to adjust it. He admitted the collar was put on shortly after they got there, which was somewhere around 8 am. Whether the collar shocked my dog, or just vibrated, I know that the owner, lead trainer, and the lady that is usually at the front desk, all lied to me, and they used an e-collar without letting me know, didn't remove it when my dog had a strong reaction to it, and they used it in a manner that is outside their own policy, as the owner herself told me they should only be on for short periods. This situation would have been easily solved with a little honesty during my first call. Unfortunately, my dogs won't be returning, and I would never again reccomend this business for anyone who needs trustworthy care for their dogs.