On time and troubleshoot the problem. Identified a plan to move forward. Expensive. However, you…read moreare paying for knowledge

We had a very disappointing experience with this company…read more Before booking, I specifically explained our situation (flooded basement) and made it clear that I wasn't sure whether we needed an electrician or a plumber. I was explicitly told that the technician they send would be able to assess the situation and guide us on next steps, as they are trained across multiple areas. However, the technician who arrived immediately said this was not his responsibility and that he couldn't help. No assessment, no guidance, no attempt to assist -- just a $200 charge for a visit that provided zero value. This felt very misleading. If the company knew they were sending someone who could not handle or even evaluate the situation, that should have been communicated upfront. Charging customers for a service call without providing any actual service or direction is not acceptable. I would strongly recommend confirming exactly who they are sending and what they are qualified to do before booking.

I was having a leaking problem in either the toilet or the pipe behind it. The plumber said it was…read morethe seal - which he replaced and charged over $300. The next day I called as something was still leaking and he found a crack in the toilet as well as the bowl - Al had dust and signs of having been there. I bought a toilet to try & defray the costs but the two appointments cost over $800! the plumber had a fairly bad attitude and sent me some nasty texts - insinuating I had cracked the toilet the night he was first there. I would not use them and do not recommend them. Cost was same as was quoted when the plumber got the toilet - outrageous pricing and bad attitude.

When I was made aware of a black hole in the downstairs bath room ceiling, I knew I had a problem,…read moreprobably from the 27 year old toilet in the upstairs bath room. Being concerned about the expensive local plumber I have used in the past I went on the web! Not being comfortable with the label "PIPE DREAMS" I bit the bullet as he was very local and had a high "yelp" rating so I gave him a call the next business day about 9 am and left a message. He called me back about 10am from out of town but requested if he could stop by about "noon' time: and HE DID 1pm! He took one look and started taking his first of many trips to his truck and came back with a ladder and camera and found a leak at the 3 clock side of the connection. It was a very difficult repair. The steel ring holding the toilet was totally rusted out. But he had the tools in the truck . He not only had the tools in the truck he had all the parts to return the entire toilet to NEW CONDITION and rolled out at 2:45pm and I had a new toilet for HALF THE COST ANTICIPATED . I WAS STUNED. as a register professional engineer he exceeded my highest expectations . He knew what to do, how to do it, prepared to do it, and pleasant and friendly doing it. I CAN HIGHLY RECOMMEND THIS PIPE DREAMER

Mr. Jack has completed multiple projects at our house to include: ceiling, vinyl siding, and door…read moretrim repairs. He is great at communicating with the customer, is responsive and timely with scheduling, and provides quality work at a reasonable price. I highly recommend Mr. Jack!

came in to do the work. great job placing the new door and on time. and pick up after done.read more

All I want to do is write a great review. That would mean I'm happy with the results. I can't do…read moreit. After the expansion tank was added and adjusted on the hot water tank my washer and dryer have to be squeezed back into place, pipes have to be pushed out of the way to make the washer and dryer to fit. I'm going back downstairs to attempt to rectify this situation. I'm not happy that I have to do anything at all. It cost me enough. Would I recommend Heritage Home Service? No is the short answer...

Called Heritage for simple furnace maintenance as is done in the fall. Technician arrived and got…read moreto work. About 30 minutes later he came upstairs and said he had some bad news......my heat exchangers were shot. I'd need to either replace them for about $8,000 or his recommendation would be to get a new system as ours is 10 yrs old. He showed me some pictures of my heat exchangers. I really don't know what they were. The new system would be about $25,000. What he didn't know was my dad owned a heating and cooling business. No one makes a diagnosis like that without even turning the furnace on, except Heritage apparently. You can bet I was calling for second opinions before he was out of my driveway. I had two separate guys tell me my system is FINE. Had my maintenance done by one of them and you can bet I'll be sticking with them!

I called Jenkins plumbing because they were one of the few companies that jetted pipes. The day…read morereceptionist was amazing, I called on Friday and she managed to squeeze me in on Monday. Two gentlemen showed up at 4pm. They said there was "too much water in the pipes". They removed my toilet and sent a snake down and put in some chemicals. Said they would charge extra to put the toilet back on. Told us if that didn't work to call them back and they'd come with "a bigger snake". Charged me $544. I called back that night as it obviously did not work. Night receptionist had no idea what I was talking about or that I was even a customer. Said she would have the owner call me. He did not. Called the next day and again was told the owner would call me. He did not. Called a different plumber on Wednesday who actually jetted my pipes. He also said the snake actually made it worse by pushing more down. I called the amazing receptionist again who said the owner offered me 10% off. $54 dollars. They did not do what I specifically called them to do -jet my pipes. I think it was going to be a long, messy job and they didn't want to do it, so they threw a snake down and charged me $544. If you need your pipes jetted, call Lamprey septic. They were amazing.

Rodents had chewed a water line in my bathtub area. It was after 4:30 pm. I called 8 plumbers the…read moreonly one to answer the phone was Loraine at Jenkins plumbing. Anthony was on site by 6 pm. He was fast and efficient and price the was reasonable. I since have had other leaks fixed. The service is out standing, quality of work is excellent and communication is superior. It is so refreshing to have a human being answer the phone and promptly return your call. The best

They responded to my text quickly and showed up the next day. Gave us a quote, took care of the…read moreproblem. And played with our dogs. Very happy, would use them again.

Had Bubs out to fix two small leaks and prime our well pump. My mistake was letting them start…read morewithout asking for their rate or an estimate. Getting water running again was our priority but he suggested starting on the leaks. Not long after beginning, Bub's father told me they couldn't attach their fitting to the well line because water was coming through; realizing my well line is gravity-fed after beginning. I had to pull the well line above the water level myself before they could install a shut-off valve. My well cover is about 300lbs and the line is 8ft down. I'm not sure what their plan would've been if I was not there. After saying the water was flowing again, they later told me my pump was done for and not to run it. They quoted $925 for a new pump, not including labor. With two hours of labor, the bill also came to $925 and my family was no closer to having running water. The materials installed were six feet of copper pipe, several compression fittings, a shut off valve, and a pipe hanger. I called another plumber afterward, who knew right away (just from a phone call) that my pump was fine. He had it running smoothly in minutes by clearing a port of sediment and then adjusting the pressure switch. Bub talked a lot about his experience and showed up with help but needed me to find a way to stop the water in order to address the first leak and then either missed or ignored the step that would've gotten my pump working. Their website claims they're transparent and budget-friendly, but I wasn't told his extreme rate upfront, the bill wasn't itemized (still waiting 9 days after he confirmed he would), and I nearly paid for an unnecessary pump replacement. Leaving 2 stars because the copper work itself was solid, but charging $250 per hour for six feet of easily accessible pipe work feels unreasonable. Being given the wrong diagnosis on the pump was unacceptable and raises concerns about their expertise or honesty.

This man was a friend and stated he would give us a deal for our water heater that went. We…read moregraciously accepted but little did we know how awful the experience would be. Not only did he consistently ask for more money and gave us a hard time about anything we asked, he also broke our power vent during install and tried to refuse to come back to fix it without paying extra. We requested he come service it again once he finally agreed to fix the power vent but once it was up and running we found it had a leak from the pressure valve. He again refused to come back out to look into it without paying an additional $480 even though we had a labor warranty. Now it's still leaking and needing to be fixed but he won't return our calls and blocked us from his Facebook page which I left a review on.

JMC Plumbing, a licensed gas fitter/plumber whom I hired to install a gas stove in my home…read more I selected this individual after he responded to my ad on facebook for a gas stove installation and represented himself as licensed for gas work. He canceled two scheduled appointments before eventually arriving. He showed up without his truck and tools, and to actually go to store for a part. Upon installation, he connected the gas line but demonstrated a lack of knowledge regarding proper stove regulation and appliance setup. He failed to install the required conversion kit, despite having it available, and left the stove operating with visible flame issues and carbon monoxide present, creating an unsafe condition. When I contacted him multiple times to return and correct the work, he played games and blamed Hime Depot. He also has declined to refund my payment after I was forced to hire someone else who advised me that the gas connection itself had been installed incorrectly and also posed a safety hazard.