I purchased two trees and had them installed by Big Trees 4U, a company of Lebanon Lawn & Landscape almost a year ago. These two trees came with a 1 year warranty. During this past winter I noticed the trees were dropping needles excessively. I wasn't sure if this was a normal shedding/cycling of the trees. So when the spring rolled around I decided to contact Zach (owner) via email on 3/30/17 to inquire if this behavior was normal for my Colorado blue spruce trees that have been in place less than a year. Attached to this first email were two photos, one of each tree showing their condition. Zach did not return my email until 4/20/17. In Zach's reply he stated I possibly watered the trees too much causing damage to the trees, and asked how much I was watering them. I emailed Zach back on 4/20/17 and stated that I followed the watering guide they provided, and also stated I was watering about 3 gallons a day, which was a suggestion of the installer on the day of installation. Zach once again took several weeks to reply back, not sending a response until 5/11/17. He stated in this email that I was watering too much in short periods of time. I replied back on 5/11/17 explaining to Zach I took the advice of his installer to water in small amounts everyday instead of watering all 21 gallons at once. I never received a response back from my 5/11/17 email to Zach. In frustration I sent another email on 5/22/17 asking if the trees can be replaced under the 1 year warranty as the tree conditions have worsened - still no reply. On 6/5/17 I sent another email explaining to Zach it had been several weeks since I last heard from him. I went on to describe the condition of my two trees had worsened and asked if they could be replaced once again, and I would like to get this resolved as I am growing frustrated with no responses from him. When I didn't receive a response to my 6/6/17 email I decided to call their office. On 6/12/17 at 1:36pm is when I placed my first phone call to their office. No one answered my call as I was sent to a voicemail where I left a message. In the message it states to leave a message and they WILL GET BACK WITH YOU. I asked for them to call me. I never heard back that day, so I decided to call again the next day 6/13/17 at 8:57am where I left another message, then called again at 9:10am that same morning, still no answer. I waited until the afternoon on 6/13/17, called again at 3:49pm - still no answer. I decided to try and reach out to them one more time as I still haven't heard anything back from Zach by email, nor by phone. So I called again on 6/15/17 at 3:13pm, again no answer, just voicemail, still no communication. It will be 1 year that my trees will be instilled on 6/22/17. I want my trees replaced. The customer service I have received from this company has been terrible. It is so displeasing having to chase a company that is suppose to warrant their trees but never get back with you!
Stay far, far away! read more