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Big Tex Trailer World Benton

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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1 year ago

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RV City - Allan & Winifred Furman & their NEW Cherokee Wolf Pack 320PACK13.5 Toy Hauler. They traveled all the way from Canada to get the "BEST DEAL"!

RV City

(13 reviews)

We've been shopping for years and are finally at a point where we can buy a camper. After several…read moreRV shows, shopping online and visiting numerous dealerships, we came back to RV City. The Micro Lite by Flagstaff fit our needs perfectly. We saw the same camper by Rockwood at another dealership in Hot Springs (identical, actually-- turns out they're made at the same facility by the same people, just with different graphics and fabric) but RV City beat their price by more than $3000! Even though we loved the camper, we shopped around a bit more and went to another RV show just to make sure. Nothing we saw beat all the extra features and luxury touches of that camper or the cost we were quoted. Matt, in particular, was an extreme pleasure to work with and I look forward to seeing him in the future. He never pressured us and we found it as easy to relate to him as a member of our own family. Nobody online could come close to his quote for that camper anywhere in the country. When we met to close the deal, I was pleasantly surprised to find there were absolutely no hidden fees or last-minute charges. Matt said that was the final cost and it honestly was. RV City gave us a detailed orientation (we're first time owners) and adjusted our hitch for us. We found a couple minor issues after setting up at home, but RV City addressed them quickly and got our camper back to us in just a couple days. I thought this process was supposed to be painful, but I'm overjoyed to attest that the entire process was easy with no unpleasant surprises. I'm so happy with the entire experience and I'd recommend any of my family or friends to get a camper from RV City in Benton.

RV City is a bait-and-switch company. They'll act like a family shop while they're scheming on how…read moreto scam you into a higher price, service contract, or, if all else fails, the $500 deposit they make you put up. They advertised one price; Curtis confirmed it, snuck in the higher price on the contract. Christine (Owner) never once explained why the $4000 price difference. Don't bother telling them no on a service contract. They'll slip it in anyway, calling it "the warranty". To hide their scam, they refused to give copies of the loan agreement at the signing, saying, "It'll come in the mail", 5 weeks later. Christine did refund "the warranty", $2,995, but did not remove it from the bill of sale, costing me more taxes. This is their business model; it's not about the customer, it's about the take... Take you business elsewhere.

Camping World - Benton - Clearly communicated which light was out...they replaced the other light.

Camping World - Benton

(3 reviews)

If you're looking for "lipstick on a pig" service, this is the place for you! Left my travel…read moretrailer for a month to have underbelly examined for sagging and to have it repinned. Also requested left rear taillight to be replaced. Went to pick up trailer and underbelly was NOT done, was exactly as I left it. Also, they replaced the wrong tail light. Total charges over $2000 and more than $1000 was billed for labor. I did have other work (water pump and water panel) that were done. I can say all day that Kelly Sullivan (Quality Control and maintenance/labor) and the people that work in the service department are very nice. However, nice didn't fix my trailer. Even allowing them multiple attempts at "making it right" did NOT fix my trailer. Sad they moved into town. Hope they are closed down soon!

Camping World of Benton/Jayco of Little Rock is the most unprofessional business I have ever know…read more Their departments do not talk to each other. We bought a Jayco Jay Feather 32RL at the Little Rock show. They told us they needed until the next Friday to get it ready. We drove over 2 hours to get there. We did drive it home that day. The lady we did the "final" walk through with spent more time talking than showing. Of course, we were excited and nervous to get it home. We didn't ask a couple of questions, that was on us. The lady repeated auto leveling several times. When we got home and began to open the slides. We noticed that the seal on the kitchen slide was not attached. Then the pull tab on the stabilizer was broke, and there were 2 screws trying to come through the roof membrane. So we talked to them on that Tuesday. So we had the camper in our possession 4 days. I received 2 text messages that week from the service department. Both saying it was still in line. That week and the next we received a couple phone calls from banks. So I called our sales lady and she said she had not heard anything so ignore them. The following week we were asked to bring the trailer back because we had not been approved. My husband told them it was up there. The following day I had to take my bonus mom to LR. My husband told them I would be there the next day to get our things out and our deposit back. When I got there, my sales lady asked if something was wrong. I told her the story. She had not been told anything. I have never been so embarrassed in my adult life. A week later I get a text message asking me how satisfied we were with our experience at Camping World. Yes, I gave them a textbook full. I DO NOT RECOMMEND JAYCO OF LITTLE ROCK or any Camping World for that matter.

Quality Wheelz - 2019 Winnebago Aspect

Quality Wheelz

(2 reviews)

I stopped in to check out this place and see what they might carry. They seemed to have a pretty…read moregood spread of RV's and supply. I learned they also had a service center. I was actually looking for some longer self tapping replacement screws for an incorrectly factory installed part. So, I showed Steve, who took my part to the back while I talked to the one of the other owners, Randy. Apparently, this is a new location and from what I observed it seems to be very well done. Everyone was super friendly and the store has a really nice family atmosphere. Steve came back pretty quickly with my part and told me they had to make a slight modification to fit in the larger screws but everything checked out beautifully and I was able to later reinstall it on my trailer in no time at all. The really cool thing is when I asked what I owed, Randy said not to worry about it. Nice! If I lived in this area and was looking for a new RV or a place to have my RV serviced, I would definitely consider Quality Wheelz as a first "go to".

This place is a joke. While the mobile service guy himself was nice and timely, everything else…read morewith this company was a huge disappointment!!!! Called for a mobile RV guy to come check out issues with a slide that wouldn't go out on a Sunday evening. I had already stated on the phone that most likely, the motor of the slide was going out. JB, the service tech, came out quickly and was professional. Confirmed what we already knew that the motor needed replaced...charged us $400 and said that he would let the office know and they would contact Grand Design for the part number of the motor needed and we would hear from them in the next couple days. I called a couple of days later because we hadn't heard from them and talked to Matt in the parts department. He stated he had sent an email to Lippert and Grand Design a couple of days ago with no response. It's now been nearly a 3 weeks without hearing from RV mobile company, no call, no email, no text...I've called twice and every time a receptionist answers that sounds like she's so annoyed to do her job. I lost $400 to this company to do nothing more than confirm what I already knew. At $400 a pop, it shouldn't be my responsibility to call and check to make sure they are doing their end of the job. Watch out this company will happily take your money with no results!

Big Tex Trailer World Benton - trailerdealers - Updated May 2026

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