Wow. So great and helpful. Steve was great in communicating. Had exactly what we wanted. Made the…read moretrip from Alpine to Midland so worth it. Thanks so much for the friendly service! Hope to see you in Alpine soon!!!

Midland Family Powersports has taken great care of all my jet ski repair needs. Customer service is…read morealways friendly and I love that they keep in touch about my equipment and give me updates via text. Great crew in the service and sales department!

Got a flat tire on the way from Las Vegas to San Antonio. We were fortunate enough to be close to…read moreOdessa and even more fortunate for Golden. Got our tire on right away and we were on our way again. Fast, professional, friendly. Prices were really good. Highly recommended!!!

Golden is just that, Golden. The parts guys are knowledgeable and friendly with their customers,…read moretheir knowledge of bikes, parts, and thingamajingies is unmatched in this area. I have been to other shops in the area and if you're not buying the new highest dollar bike, they act put out Golden is different and the service team is spectacular, Brandon and his crew are amazing. My bike was in and out so fast. I won't step in another bike shop here in west Texas again unless it says golden across the top. Thank you Brandon and all of you. "I'll be back".

The whole staff top to bottom is very professional, friendly and amazing…read more They got my 2009 yamaha vstar motorcycle in and out I was pointed in the right direction to get everything I needed to get my bike sounding awesome. Mr. Carly, Gil, Jason, Mort, keith, ray and all the employees did an excellent job helping me. I couldn't be any happier with my new exhaust. I'm blessed to be apart of the kents Harley-Davidson family for life.. The best in world. Daniel Haynes Sr Abilene texas

The store has never really been busy each time I have gone in there, and the ladies in the front…read moreare fabulous! The service desk is another story. Went in there to make an appointment for my bike to have fluids changed and stood there for an hour while the old fart played on the computer...the young one was running his fanny off and finally got to us, since by then the old one had walked out, never having acknowledged my existence. Piss poor! Considering the amount of money HD charges for service I should be getting a free foot massage each time I go there.

Just horrible. We purchased a sxs about ten months ago and it's been in their shop for three. I…read moredestroyed my radiator hose and Jake says we can't claim warranty that's your fault, can't even try to help you out. So I pay a bunch of money and wait two weeks for them to fix the hose only to find out in the first mile of travel they installed it incorrectly causing it to rub on a moving part, rupturing it. Now we are all good to claim warranty work on it, that will be a two month wait with no calls and if you call them they get attitude. I have had it out for two weeks and it's dead again. I took it in the first couple months after purchase and complained it was idling hard and dying randomly. Left it there for over a week only for them to say it's nothing. It's continued to do this off and on since. Last time I got it serviced I found the air filter laying in the box not hooked to the air duct but why even bother to call and complain, nobody else services the brand for 100 miles and they don't care. I literally can't say enough bad about this place. Everything they told us during sales was laughably wrong. You can always get service on a Saturday if you show up at 9. Nope. That will be about a two week wait but we can't tell you exactly when and you gotta leave it here. It took them three hours to call me back and let me know that. Out of everything that has transpired I think my favorite is when I originally destroyed my radiator hose I paid extra to have the replacement expedited with the promise as soon as they received the part they would have it on and back to me. My profession requires the buggy, it's important to me. They didn't call when the part came in and it took another week after that to install. Just took it in to trade it off at a different dealership and the compression in the cylinder is under 100, it's ruined. I was told that if they didn't install the air filter correctly I was pushing dirt through the cylinder which ruined the engine. I had checked it myself but a week had past by then. I got 1800 trade in for it and paid 12k 10 months ago. It's still under warranty but if I want that taken care of I have to take it back here, to the place that destroyed it.

Great customer service and very reasonable prices. Ask for Mike in the parts department. He is very…read moreknowledgable and more than willing to help. I will be going to Family PowerSports from now on for all my motorcycle needs.

Twice in the past two weeks we have tried to purchase a utv at this store. My husband went in alone…read morelast week and I joined him today. Unfortunately, the service at this place is a joke! No one asked if they could help us. Two guys were sitting in a utv talking and messing around, they looked like they worked there so I made eye contact after I agreed on which utv my husband wanted; I hoped for a "can I help you," of course, I got nothing. Maybe we didn't look like we were going to buy anything but guess what we were. Sad when we can't do business in our hometown. I'll be sure to upload a pic of our purchase later, just in case you think we weren't actually going to buy anything. Definitely not West Texas service, don't waste your time. If give less than one star if I could!

Best service and knowledge I could have asked for. Tyler and his team have always taken great care…read moreof us and our toys. Making great deals and finding parts when necessary. We will always shop here first!

Today I took a wheel to them to have a new tire installed. I brought the new tire and rim did not…read morehave a tire on it. They did complete the job in a reasonable amount of time, but when I got home with the wheel I noticed the balance weights didn't look right. They were hardly adhered to the rim. As you can see from the pictures they didn't try to take the adhesive from the old weights off and because of the curve of the rim where they tried to put their weights they hardly had any contact at all. To me this is one of the simplest of jobs and they couldn't complete it properly. You would also think if they have a new person doing the grunt work like tires, that they would inspect the work closely. I would not have liked being a car behind me when these weights flew off at 75 MPH. For almost $50 of work you would think it would have 100% correct

I'd go to Oklahoma before I'd ever go back to them. Excessive charges for taking out and…read moreinstalling a new spark plug, $30. Checked all systems after reflashing ecu, said it wasn't running correctly, but statement/bill says otherwise, $760; we didn't ask them to check the other systems. They tried selling us a new battery on multiple occasions , we didn't need or want. Tried telling us our primary clutch was out. They tried to get us to trade in our UTV on multiple occasions, we didn't want to. they seem to only want to sell new machines. They told us it would be a couple of days and we'd get our machine back, 3 months later we finally did. The ECU reflash only takes 10-15 minutes to do.