I was seen in the ER for kidney stones. Excellent Care provided by Tisha Popplewell, APRNread more

This hospital is no smoking, great volunteer staff, admissions is fast and efficient, and the ER…read morestaff was extremely helpful when we had to use them multiple times over the past 8 years. Have used lab & x-ray departments and they were quick, great follow through, and friendly. From hurt ankle to acute pancretitis, they were great!

They are the best ER I was in the emergency room when I got checked in I immediately got into…read moretriage then right into a room they are so fast they are the best I recommendous Hospital 100%

The women's center here is WAAAY better than the one in london.. Hands down!! Staff, service,…read morecleanliness, efficiency.. Everything is streamlined and on point! And not to mention the cafeteria has great homemade food!! Seriously! Even the valet are top notch!!

Our sweet little 85 year old mama ended up in the ER Thursday afternoon on March 26, 2026. She was…read moreseen and taken care of right away. The ER crew and doctors were attentive and didn't take long to find out her health issues. She was admitted and had to stay until March 30, 2026. (With follow ups with her doctors within the week) She was placed in room 231. The entire staff were very good to our little Mama. From all of the shift nurses, PT, meals, housekeeping, and of course, Doctor "Dan" and Heart Specialist, Dr. Gubitosa -- and anyone else that I may have forgot to mention. They found the problems and took very good care of her. Her room was kept very clean and she felt very safe there. She did have a couple of favorite nurses, however, I cannot remember their names. (Morning crew shift) Just want to say thank you so much from our family. And yes, we live here in LaFollette. I had my daughter at LaFollette in 1979. So, I have watched and witnessed a lot of changes within this hosptital. We appreciate this hospital and it's staff.

My aunt laid in that er since yesterday not checked on all night. The night nurse was a bitch. She…read morewas supposed to be put in a room never did. The nurse told her the Dr isn't the boss we will get you a room when ever. I was treated the same way. I told them to discharge me I was going home after laying there for 6 hours and not seeing anyone. That nurse was hateful care was poor.

On June 16, 2025 at 1:30am, my wife took my 10-month-old son to the St. Thomas DeKalb ER with a…read morefever of 103.7°F. The experience was deeply upsetting and unprofessional. From the registration nurse to the ER nurses and attending physician, the staff was rude and dismissive to my wife and son. They rushed through the examination, failing to properly assess his condition. They attempted to use an adult-sized catheter on my infant, which my wife had to intervene to stop--a dangerous and careless mistake. The ER doctor (Dr. Mark Reiter) checked my son's ears and throat, claimed everything looked fine, and diagnosed a viral infection, advising us it would "run its course." Keep in mind that this Doctor is on the Executive Board of Middle Tennessee Emergency Physicians. Feeling dismissed, we took our son to his pediatrician the next day, who immediately noticed his throat was severely inflamed and diagnosed a severe case of strep throat via testing. The pediatrician noted that his throat was so raw it was surprising he could drink his bottle. This misdiagnosis could have led to serious complications if we hadn't sought a second opinion. The ER staff's behavior was unacceptable. They were socializing and appeared more focused on rushing us out than providing care. I'm pursuing a formal complaint with the hospital and state authorities due to this negligence and lack of professionalism. I strongly advise others to avoid this ER, especially for pediatric emergencies, as their care fell far below acceptable standards.

I went to the Emergency Room early Sunday, February 8th morning with uncontrolled bleeding from my…read morenasal cavity (as a result of ruptured artery after septum surgery). They took me right in and was caring for my needs. They were so kind and supportiv. They tried everything they could to stop the bleeding. Being a small rural hospital, they didn't have the staff to be able to fix my condition and had to transfer me. But there was nothing else that they could do. They contacted my original surgeon and was coordinating my transfer to Summit Hospital in Hermitage, TN who was on staff that day. I treated kindly and I really appreciated the care I received on a weekend. I made it just in time to have emergency surgery in Nashville.

Expert, professional care throughout a 36 hr surgical stay…read more Post back surgery pain management extended my stay. The dietary folk even helped me avoid that untrustworthy blue jello. Thanks to everyone.

This hospital is great! Expert, professional, and quality care with nurses and doctors who listen…read moreand seem to really care about their patients. We are from Orange County, where some of the best hospitals are located and I really think this is a great hospital.

Wow, great service. I was in Pigeon Forge for baseball tournament at Ripken Experience. I was…read morepitching batting practice for my son and I left my big head outside the L screen net. My son drilled me in the forehead with a line drive bullet, giving me a nice 4 inch gash. We got it taped up and after our game I went to Covenant Medical In Sevierville. They quickly got me in, cleaned and stitched up and also did a Cat scan to insure no further damage. Everyone there was exceptionally pleasant and professional and had me out in 2-3 hours. Great job to all!

Hubby had a cardiologist visit, with Roger Riedel, MD…read moreInterventional Cardiology Covenant Medical Group. He is outstanding. On his way back to work he stopped off at their cafeteria in the hospital, and got breakfast to go. No judgement, if it was heart wise? hehe, but the cafeteria is good!

I was seen in the ER by Dr. Andrew Richard Rise. My visit lasted about 20 minutes. During that…read moretime, only blood work was done and my temperature was checked. When I asked the doctor what the diagnosis was and what I should do next, I was told, "I don't know, just go home." I was honestly shocked by that response, as I left without any clear diagnosis or treatment plan. Later, I received a very large bill for this visit. I contacted billing to explain that the services were extremely limited and that no diagnosis was provided, but the amount was not reduced. Overall, the experience was disappointing and did not meet my expectations for an emergency room visit. Update: After I left my honest review, an additional charge was added to my account for services that were never provided. This appears to be an attempt to collect money unfairly. I want to make it clear that no such services were performed, and this charge is not legitimate. I will be filing a formal complaint regarding this situation.