Hubby had a cardiologist visit, with Roger Riedel, MD…read moreInterventional Cardiology Covenant Medical Group. He is outstanding. On his way back to work he stopped off at their cafeteria in the hospital, and got breakfast to go. No judgement, if it was heart wise? hehe, but the cafeteria is good!

I was seen in the ER by Dr. Andrew Richard Rise. My visit lasted about 20 minutes. During that…read moretime, only blood work was done and my temperature was checked. When I asked the doctor what the diagnosis was and what I should do next, I was told, "I don't know, just go home." I was honestly shocked by that response, as I left without any clear diagnosis or treatment plan. Later, I received a very large bill for this visit. I contacted billing to explain that the services were extremely limited and that no diagnosis was provided, but the amount was not reduced. Overall, the experience was disappointing and did not meet my expectations for an emergency room visit. Update: After I left my honest review, an additional charge was added to my account for services that were never provided. This appears to be an attempt to collect money unfairly. I want to make it clear that no such services were performed, and this charge is not legitimate. I will be filing a formal complaint regarding this situation.

Recently, I was admitted to Baptist Hospital with a severe case of the flu. From the moment that I…read moreentered the emergency room until I was released, I could not have asked for better care. I spent five days there with the first three under quarantine. I was informed in detail as to the medications being administered, why, and what would be the expected results. I was on a prescribed diet and once again was informed as to why in simple, understandable layman language. Regardless of a staff members position, whether a doctor, nurse, dietician, or even someone on the custodial staff, before leaving the room I was always asked if I needed anything or if they could do anything to make me more comfortable. Of course they would need to ask my nurse before giving me anything but, they asked! The staff was always polite and respectful and came to work with their sense of humor. The whole time, I felt that I was a special patient. Of course I was not but, this was how I was treated and how I felt. Truly, I believe that their great care care overall contributed my very rapid recovery. Two of my nurses, Amy and Jennifer were absolutely priceless. They always asked me about my condition and how I felt, in my own opinion. Many evenings they would take time out to just have a conversation with me, not related to my illness, but just on a person to person level. No one wants to be hospitalized but with my recent experience with these great and caring people, this is where I would want to receive my care.

They are excellent!Dr. Jonathan is exceptional. And the other Drs. are also. The staff is so…read morehelpful and nice.

Be careful using this facility as an urgent care. I verified this location was in network for my…read moreinsurance and told the receptionist. Months later I get a bill because they billed it under the provider name (who is not in network) instead of place of service. Very irresponsible. They should have told me from the beginning they would bill as provider and not an urgent care location. I would not use them again.

Courteous, professional staff who were ready to listen and assess my symptoms. I also appreciate…read morethat they were willing to refer me to the Emergency Room after realizing that my symptoms were more serious that what could be properly diagnosed at an urgent care.

Great staff and very clean establishment! Very friendly and attentive to my 4 year old while having…read moreto visit on the 2nd day of vacation! Got us in and out in a breeze! The 2 working up front, (middle aged male and lady, maybe..in her 60's?) were absolutely phenomenal! Thanks for making us feel welcomed and taking time with my daughter to make it a great visit! Highly recommended facility whether you are a local or just visiting!

I started working when I was 17 years old and I'm now 59 and due to long Covid. I had to resign my…read morejob two years ago. never before had I had to seek out services because I didn't have money to get medical care this place and its staff are absolutely phenomenal. if I had the money to do so, I would want to fund them their care thus far has just blown by all the care that I received in private insurance where the medical staff did not care. During that time that I had excellent insurance all that cared about was billing my insurance and I saw at least six specialist went to physical and occupational therapy every Friday for two hours. They did absolutely nothing for me. These people care and have incredible hearts I can't say enough good things about them.

Dr. James D Womack is really nice! I don't like visiting the doctor much but he put me at ease when…read moreI visited his Urgent Family Care Clinic. Thank you for being awesome.

Incredibly compassionate, competent care! Very fast too! I was visiting from out of town on…read morevacation and was in and out in under an hour. I hope I don't ever need urgent care on vacation again but if I do I will go back here.

We were in and out in no time. The doctor and nursing staff were very helpful and personable! Would…read morerecommend if you are on vacation and need quick care.

Filed a claim under my husbands name that was actually me. I informed them of the error several…read moretimes and it has yet to be fixed. It has been on going now for a few months but I think it is starting to get resolved. On positive note, the nursing staff was amazing before my surgery and after. They took great care of me and I will not hesitate to go back if I need surgery again. I would rate 5 stars if I had not had an issue with the insurance claims

While vacationing in the Smokies, my husband developed symptoms that required an ER visit. We drove…read moreto Jefferson Memorial and were seen immediately in the ER. Testing quickly followed and we had a diagnosis soon. The care he received was excellent, both in the ER and on the hospital floor. All staff that we interacted with were professional and kind. We are used to care at the Ohio State University Medical Center in Columbus, Ohio. This small town hospital was every bit as good as a bigger facility; perhaps even better. We would highly recommend them.

My husband was having back issues while we were on vacation. We made a trip to Well-Key and was…read morevery pleased. The staff was very friendly and got us in and out within about 45 mins. I would not hesitate in going back...but hopefully we don't have to make a trip back.

Refused to accept Medicare supplemental insurance. We had pay the supplemental amount, wait for…read moreMedicare to pay, then ask for a refund for the amount we paid.

Had to go to the ER at UT Medical Center yesterday, andI was in and out in just over an hour. It…read morewas so easy to check in and get registered. All of the staff were very friendly and professional. I have never had such a great experience in an ER. They are 5 Stars across the board.

The staff needs to be fired and start over worst care ever if I could I would give no stars. Dr…read more Jump, Macy Brewster RN and Michael Moyers RN let my mother die they did bot give her adequate care. I have nightmares and panic attacks from the experience of how they let my mother suffer. If you want any loved ones to live never take them here.