I've been renting from Rentppm now going on 13 yrs and they got to be the best people to deal with…read morein the valley! From the front office to the maintenance people, always professional and prompt in there response to info and issues, simple maintenance issues are quickly responded to by their great staff (Shawn) and his supervisor (Greg) great people, great company.

Terrible. Not kid friendly. Allow marijuana to be smoked in the parking lots. So many extra fees…read moreand charges. Big money scam. They do not take care of the grass or landscape.

A former realtor in Richmond messaged me recommending we reached out to Shannon with our Staunton…read morereal estate needs and I'm so glad we did! Shannon is knowledgeable, kind, thorough and a true pleasure to work with. She guided us from hours away while we sold out first home in Virginia. She managed to provide us with a smooth, efficient sale with multiple offers. Shannon made what could have been very stressful process into an exciting, enjoyable and profitable experience. I would recommend her to anyone looking to sell or buy in the Valley.

Shannon was wonderful to work with. She is not only funny and thoughtful, she is knowledgeable and…read moreresponsive. As a first time home buyer, I had no idea what I was doing. Shannon guided me through the process. When I got cold feet, she patiently and compassionately talked me through my fears. She gave me time to come to my own decisions, she was never pushy. My favorite moment was when we were sitting in my (now) living room floor, waiting for the inspector to do his job. We talked about life, wall colors and what I could expect next. Shannon never left me wondering or waiting. She is an excellent realtor and I have recommended her to all of my friends, and even some strangers! If you are looking for a responsive, professional, creative, intuitive realtor who will be honest with you, look no further. Shannon Harrington is the realtor your have been looking for.

Ive lived in these apartments for 6 months and ive been nothing but pleased with my experience…read morehere. This is my first apartment and the community is wonderful and the staff is very attentive and will stop and talk to you. The grounds are kept spotless by the landscapers and maitenance guys. I thoroughly enjoyed the summer event we had earlier. Barren ridge was fantastic and Ms. Mason out did herself with the food. The only grievance I have is the internet and cable. Whenever I call the provider I'm placed on a ridiculous hold time only to be told my internet is working. Other than that I highly highly recommend these apartments to anyone and everyone.

This place is a JOKE!!!!!!! Extremely disorganized, lack of…read morecommunication, and always last minute when it comes to turns. This place doesn't even deserve a full star. I feel sorry for the management the maintenance team is under.

Loved renting from VK Properties!!! Best renting experience I've ever had. They're super helpful…read moreand responsive and Sally in the office is a sweetheart. If I hadn't been moving for work I wouldn't have left. I miss my downtown apartment very much!

Quite a few people have had issues similar to ours. I will be listing a few major cons we've…read morepersonally experienced as they outweigh anything positive worth mentioning. 1) When we moved in we didn't have a closet door. We had to beg them for one which is absurd. Because that's standard. Right? We did get one but were made to feel like a bother for asking for a door. Again. A door. 2) As others have mentioned, they will talk down to you and cut you short. If they respond at all. It's unfortunate. Not how I would treat paying tenants. Scratch that. It's not how I would treat any other human being. I think it's a big issue because they are the safety net if there is anything you ever need. But if they are not there for you, then you have no safety net. Prepare to fall. 3) We have major condensation leaking from the toilet sometimes based on temperatures. We called, they sent someone and he treated us rudely. He said he wasn't going to referee toilets. Why make comments like that? I asked him if leaving toilet water everyday on the floor could hurt the floor. He said no. I'm not a plumber but I know if water just sits on a bathroom floor constantly it would eventually be a bigger repair. I felt like this was a 'duh' moment based on how floors and water work. Not to mention who wants to walk on condensation toilet water. Again. Not a plumber. But I googled it and there are ways to fix it. And if he didn't know, why be rude? I think the landlords should appreciate these sort of phone calls and at the very least be interested in water damaged floors because of long term costs. Now we are hesitant to ask about more repairs because this was something out of the twilight zone. It just went total polar opposite of how a repair man should respond. 4) We had a noise issue with a neighbor. They seemed to work on it. Anymore occurrences, They won't help with. It's a one time deal potentially. Which, again, isn't fair and not anything I've experienced before with any landlord. Fair landlords look into it and Investigates. Or mediates. Finds out if the noise is legit/continuing. If negligent behavior is affecting the quality of life for the other tenants, it is better to rid the property of the problem rather than lose other respectful tenants. Kind of like with the repair issue mentioned above, I feel most landlords would appreciate these kind of reports and be approachable to keep up the good moral because creating standards that secure the safety and care of your property and your tenants, you will further target and attract responsible tenants. The lack of care is probably why so many bad tenants do even more so what they want. Obviously. Tenants are not equal to the landlord. They shouldn't be allowed to do what they want and should have rules(the lease). Without rules enforced, it ruins the sense of needed community structure and most of all, can negatively impact the ones actually following the rules. There is more but I think what I wanna get across is they seem motivated by money and reluctant to help otherwise. It upsets me because my wife and I are adults. We can deal with the negligence of all this. Or disregard them making comments that are uncalled for. What does make it personal, is instead of lending a helping hand, trying to be more pleasant, our child has to live in this type of environment because adults can't work together. She has to step on a puddle of toilet water accidentally because the maintenance man didn't wanna do maintenance. Or stay awake late when she has to get up early because neighbors are allowed to disregard the lease and make excessive noise that unreasonably interferes with her peace and comfort. This isn't right. Point blank. Bottom line. If somehow the landlords actually listen to our distresses, and work with us, I will change this review to reflect that change because everyone deserves an extra chance. If not, then I think everyone should have reviews as guidelines as to possibly expect for their own family and healthy living.

Have called several times goes straight to voicemail and that says mailbox is full please try again…read morelater. Tried email never a response at all how can you do business like those? Well least I know this agent is not dependable. Consumers beware.

Had an appointment at one of the properties for rent. I showed up and waited 25 min beyond when she…read morewas too meet me. No show. Never called me back even after I sent email asking if there were another day she could meet. Very unprofessional. However it's good to establish that before doing business in a lease and being stuck expecting professionalism while being obligated to the lease. Beware

BEWARE !! Find somewhere else !!…read moreBottom apartments will flood with sewage. They say they "fix it" but it WILL happen again, and again. Usually happens around every 90 days. There are always excuses for the cause(s) on why it happened again !! This is not a good place to rent from and until they are effected financially nothing will change.

Literally the worst place I've ever lived. This past year we've went a month without heat or ac and…read morethey brought one little space heater for us to use to heat the entire apartment. The plugs in the bed room won't even work and they've told us for over a month they would fix them. Stuff is constantly breaking and they do not care to fix it in a speedy manor. They continue to raise the rent every year and yet refuse to do the bare minimum up keep. I do not recommend anyone ever moving here. In fact I will do my due diligence to let people know the poor quality and disregard these apartments have!!! YOU WILL OVER PAY AND YOU WILL NOT BE CARED FOR. THEY WANT NOTHING BUT YOUR MONEY. DO NOT MOVE HERE!!!!! AND READ THE REVIEWS BEFORE YOU EVEN CONSIDER IT!!!