Had my car brought to them for new tires, battery and an oil change. When we went to pick it up…read moretwo lights were on in my dash. Emailed them with no response. Called to bring it in and again they did not get back to me, even when I told them to call me with results of the testing. They didn't. I called them three days later and they said they could not do the testing needed. When picked up the car, three lights were now on. Took to a dealership and they said Berghammer caused the problems when they took out the battery. This happened the beginning of January. I have emailed a number of times with no response. Their error cost me another $361 on top of the $1000 I spent there. Will never recommend this company!!

As a family operation in a small town, they are trustworthy and experienced. Labor rate is…read morereasonable and comparable to others in the area. I trust them to do the job right.

Horrid experience that resulted in more than $4,000 out of pocket and a completely malfunctioning…read morecar. Our car, 2008 Subaru Forrester, broke down in Red Wing and Johnson Tire and Auto Repair was convenient. After my husband spoke to a person named John there, they said they could put in a good used engine that would work well given that the car was in such good shape and had low miles, 126,000. We paid over $3600 for that used engine (and other costs for fixes in the following two weeks). It malfunctioned within 5 miles of leaving the business. They spent several hours checking things out and said it was a timing belt (Had to take a vacation day). We got back in the car and were able to get it up to Minneapolis, allegedly fixed and working well. The next morning I noticed a very large oil spot. I immediately brought it to a Midas store a mile away and they told me if I had driven a few more miles, I would've had a catastrophic engine failure. We picked up the car from Johnson on Friday and this was Saturday morning. I paid out of pocket and spoke to John the following Monday and he did reimburse the oil leak. Three days later, another oil sensor problem and fix needed. Again I contacted John and said this was another couple hundred dollars and I was completely confounded how a good used engine could have multiple problems within a week of driving it (drive less than 200 miles in that time). I said I needed to get a refund for the engine as it was a non-reliable car and he said I could bring it down to Red Wing to fix it. The car was not drivable so I was confused as to what the point was. The Midas place also said I had a cracked axle and that would've easily been viewed by the people that put the engine in before putting it in and they should have told us as that is another expensive repair of several hundred dollars (which we did not do as it was a money pit situation). In the end and within two weeks of the big expense at Johnson, we traded it in for $2500. Thousands down the drain. When we had problems the day we picked up the car in September, the mechanic John (different John), repeated more than three times, to my husband and I, "you never know with these used engines." Obviously if that had been told to us upfront we would've simply gotten rid of the car rather than spent the $3600 with Johnson. Absolutely no financial relief or warranty support (said it was 90 days) from Johnson other than bring it down and we'll fix it (how when it has no oil and I live 64 miles from Red Wing). My second post-car trouble conversation with John resulted in hun quietly hanging up on me. Do not have anything significant done with your car there would be my recommendation from this experience. They may be absolutely fine with oil changes, tires, etc. but we felt completely bait and switched and again our out several thousand dollars as well as losing time at work. Extremely poor decision to go with Johnson Tire for a used engine. Bottom line, they said the car was in great shape and once we get the used engine, we should get many more miles out of this car. The used engine was a good way to go we were told (again the mechanic working on the car did not provide confidence that day with his repeated - you don't really know what you are getting). Well it didn't go and we are left out big $$, inconvenience and non-reliable transportation

I dropped off a pair of trailer tires and wheels at Johnson Tire on a Saturday. I was told by John,…read morethe counter/sales guy, the tires would be ready the following Monday. I received a call from John Monday morning saying the tires were ready to be picked up. Excellent! When I arrived at Johnson Tire after work on Monday, John was able to bring my tires out right away. Excellent! When he told be the amount due it was over $140.00. "What the____ ?" I asked him. He ran down the list of expenses which included charging me for my own tires. I called him on it - I was none too pleased. No apology or "sorry about that" offered by John. Not so excellent. When I mentioned how I thought the price they charged for mounting two 12" trailer tires was kinda steep (my fault for not asking when I dropped the tires and wheels off) given the small tire size, his reply, in addition to listing the fees included in the hastily revised work order/receipt, was "well next time you can change them yourself." And his co-worker behind the counter added "and add in the cost of using our $10,000 machine." If you're looking for passive aggressive customer service you'll definitely find it at Johnson Tire.

Quick repair service. In and out on the same day. Reasonable prices for services such as tune ups,…read morerotating tires and brakes.

I had a flat tire on a Saturday and was referred to them just to verify if it could be fixed or a…read morenew tire. The door was unlocked and the young man was kind enough to come out and look. Being it was really cold outside, I waited Inside. The owner burst and shouted. We are not open. I explained to him I just wanted to know if I needed a new tire. He Interrupted and shouted. Of course you needed a new tire, It was flat and he stormed off. I cannot go back. I would NOT recommend it.

Stranded along the Hwy, almost closing time, rental car, flat tire, no spare, no jack. Lindahl sent…read moretheir A-Team with new tire, swapped the flat off the rim, put on the new one (with no power tools)! Super people, great smiles, absolutely top shelf customer service!! You guys are a credit to your state and your company. Thank you again for coming to our rescue.

Almost confrontational greeting. Just wanted an oil change, they had to go out and inspect my car…read morefirst. I guess it was OK, picked synthetic change with new air filter. The manager needs to learn how to greet customers. After all paperwork completed I was told it would be about before they can start. Really wishing I went elsewhere....

River Falls Tire Co. I sincerely thank you for your skill, tenacity, honesty and fairness. These…read morefolks have earned my trust and loyalty and that's not easy for me related to auto repair shops. Thank you for taking care of Clifford and I. If you're looking for a place to diagnose and repair your vehicle look no further. Oh and Bonnie, you are amazing!

Was coming to UW River Falls to move my daughter out of the dorms. On my way I had a tire issue,…read more where the tire would go flat slowly. I called them to see if they could help me they were concerned about my safety and recommended I find a place closer to where i was, at that time. But I continued on my way. After moving out my daughter we headed to RF Tires and showed the tire. They said to give them a couple hours. We walked to the nearest Culver's and they called to say the tire can't be repaired due to the plastic piece was found in the tire. They sold me a used tire so I could make it home. Less than $45 I was on my way. Great service and I truly felt that they care about their customers

Excellent service, communication and clarity. Went for a slow leak. They found the problem, patched…read moreand put the same tire back on in less than an hour. No charge!

I made an appointment online to get full new set of tires over my lunch break and had a great…read moreexperience here. James (I am 90% sure I am remembering his name right) was super friendly and fast! He noticed that the tires I had selected and paid for online (using what was suggested by the discount tires website when I entered my license plate) were not the right size and found that the higher quality tires that did fit were $70 less per tire! I often feel reluctant about car related purchases because I know they will be expensive and I feel like people will often try to sales pitch you into buying something even more expensive, but that was not the case here which I really appreciated. He did present me with a few extra add ons like new windshield wipers (which I did get, $21/wiper for a VW) and a new spare tire because mine is probably 10+ years old (which I did not get). I was refunded the difference between the cheaper tires + the wipers and the original price I paid and my car was ready in 45 minutes! This location is across the street from a Wing Stop, Noodles, & a Jersey Mike's. There were plenty of seats to wait in but it was also convenient to run across the street and grab lunch while my tires were being changed. Sounded like appointments were the way to go, walk ins on a busy day could have to wait up to 90 min. Highly recommend this place!