Always can count on these guys to take care of me! Few shops actually look out for the customer the…read moreway these guys do. Shoutout to Travis for his attention to detail and top notch customer service

Friendly and fast service. My vehicle was finished sooner than expected and the tire pressure was…read moreset correctly which is not common as my vehicle specifies different pressures for front and back tires.

Got a flat, and had a bit of a vibration. I'm from out of state. I used ,yelp, to find help. Call…read moreCommercial Tire in the morning. Asked if they would have time for a flat repair, and check the balance. Cody, the one who answered the phone. Said bring it in, and will get it done, ASAP. After the paper work. He gave a good recondition of where to eat. When I returned, Cody had my work completed, but had other issues. First, the way the tires had been balanced. Static, not high-speed. Second, a grease stain on one wheel. Ask me to take a look at it. The balancing was a no brainer. Yes he did all four. The grease stain was coming from the dust cap. He pulled it off. We seen a dent at the lip, and the grease was coming from it. There is a parts house next door. I got a replacement cap, and I was on the road. Now I know being from out of town, he could have charged top dollar. NOPE! It was more then fair. No charge, for replacing the dust cap. And a very fair total for the balancing. Way to go Cody. If you live in Idaho Falls, or just passing thru and need any tire servicing. And maybe more. Go see the guys at Commercial Tire.

Literally no one upfront to help and a mechanic came in and ignored my existence. Would've been…read morenice if he asked if I have been helped and grabbed someone to assist me so I left and went down the road to Big O Tire and they helped me right away.

I drove from Vegas to Idaho and unexpectedly needed new tires. I went to Jacks in Idaho Falls and…read morethey were very knowledgable and polite. Pete sold me 4 great tires much less than the competition at big o. They even added new center caps and new lugs to make sure I was satisfied. My drive back to Vegas was the smoothest I've had. Thanks again Pete I recommend Jacks to anyone that wants a great service.

Poor service and long wait. You have to make an appointment…read morejust to get flat repaired

This review is LONG overdue…read more I had my car recently (July 23rd, 2022) serviced and thoroughly inspected at my local dealership's service department prior to going on a major road trip that would span multiple states and about 2500 miles. The dealership's service department gave the car a clean bill of health and guaranteed the car was able to safely make the trip without worry. Fast forward to day 6 of our trip (August 3rd, 2022), it was late in the day as we were coming into Yellowstone National Park and started hearing a grinding and squealing noise coming from the front of the car. This grinding could be felt in the brake pedal and the steering wheel. The brakes were metal to metal. Since it was late in the day, I was unable to contact the servicing dealer back home, and unable to get a tow truck that night, so using extreme caution, I drove the car to our next destination in Idaho Falls to our hotel (already had reservations). Knowing that we both had to work when we got back home, and if we were stranded here for several days waiting on a shop or parts, we'd also have to cancel hotel reservations that were already booked and cut our trip short. As you may've already guessed, we were completely stressed out about the situation, including the possibility of having to have the car towed all the way back home, or at the very least, an entire day of travel wasted and have to eliminate a few of our planned stops during our trip most definitely caused tension between my wife and I, especially since the car was given a clean bill of health eleven days and 1,256 miles prior. ALL of this could've been prevented! I'm sure this would be pretty stressful for other travelers and locals alike. No one likes being broke down and stranded, having to wait for repairs. First thing the next morning (August 4th, 2022), I contacted Les Schwab Tire Center in Idaho Falls (Constitution Way) and spoke to Casey about getting the car in to perform necessary repairs to get us back on the road, since no other local shops could get us in that day. He told me that if I could get there in the next thirty minutes, he would try to work it in, but couldn't guarantee a time frame, as he already had a booked schedule and other "drop off" and "work-in" customers. We were so stressed out, because we still had several days, and over a thousand miles left in our trip with reservations already booked at each of our planned stops, so I was really crossing my fingers that Les Schwab could get the car in quick and get it fixed. For safety reasons, we obviously didn't want to drive any more than necessary or try to make it all the back to Vancouver Washington with the front brakes being metal to metal, that could've led to loss of braking; causing and accident and injuring ourselves and possibly others, or even worse, a friction fire in the middle of nowhere. Arriving almost 45 minutes later, Casey and his team were able still able expedite my car to a higher priority to get us back on the road quickly. Since all damage had to be photo documented, I was granted access to the shop to photograph the damaged parts. My sincerest apologies for those customers that were delayed due to my problem. The staff kept me updated as to the progress of my car and estimated time to finish the work, and even offered directions to local restaurants that were within walking distance, and since we had our little mini-doxies in their stroller, the place obviously had to be dog friendly. Since we stayed there at the shop, we were made aware of coffee and vending machines there in the lobby. This was a very positive, professional, and friendly atmosphere, and with the recent chain of events, gave my wife and I a chance to take a breath and relax! After about 3 hours, we were back on the road again to enjoy the rest of our trip with all the stress and frustrations behind us. WOW, that was faster than I expected! Thank you so much for not only getting my car in unscheduled and saving the day, but you also saved our trip!! Can you come to Vancouver and teach our local dealerships about CUSTOMER SERVICE?? They really need it! I am grateful that although this was a stressful situation, the actual damage was rather minor and easily repaired. It could've been way worse when considering that the dealership really didn't do the job they were paid to do! So again, THANK YOU SO MUCH!! Y'ALL ROCK!! Long Version of this review was not allowed!

I went in for a tire repair, and when I asked how much it would cost, I was told there would be no…read morecharge today. Before technicians were finished, a worker came out and recommended that I replace two tires. I declined, and said I'd replace them where I lived. After the work was finished, I was charged for the work. When I related what I was told earlier, the worker said that that was because I hadn't bought new tires. Not that I mind paying, but I was told at the beginning there would be no charge. Pretty shady business practice, if you ask me!

They offered the best price in town and fast service. Fixed my car before a long trip - got me on…read morethe schedule with short notice. Will return. Thank you!

My car's left-rear tire had a giant nail in it and had to take it for immediate repair. These guys…read moretook it in right away, fixed it in around 20 minutes, and did a great job. Only $20! Friendly, fast, and helpful!

I had a friend of mine recommend Wally's auto here and I'm glad that I got to meet with these…read morepeople because he's going to be my mechanic from now on. The people there were very professional I like the quality of their parts, the service and their professional attitude. Generally, your hourly rate is going to be $125 an hour minimum anywhere you go. I'm willing to pay that to know that I've got the security of a well running vehicle with quality parts. I think most people are. They are very busy so expect your vehicle to be there over the weekend if you're bringing in Friday morning, they don't work weekends which is another reason why I appreciate them because very rarely do you find a business that's closed for their people on the weekends. I think more businesses should do that. I would definitely recommend Wally's out of care for any of your automotive repairs oil changes and tire replacement rotation, etc.

100% the best choice anyone could make. Sam's products are proving out to be as good as what they…read morereplaced with their brand name. A huge plus is if you get a Sam's Mastercard. You will get cash back at 3% if used in the store and dining out. 5% for gas whose price is ALWAYS the lowest in town by at least $2-$3 a gallon. You can use your Sam's cash anytime at the cash register to pay for your purchases.

Best place in Idaho Falls to shop ever. I love the pizza and a drink combo meal it is myread more

Just had a major issue with our Radiator, and didn't want to take it to the dealer, as I end up…read morepaying twice what I thought it would be. Empey's uses a vehicle inspection text message that shows you what is going on with the car and keeps issues that are mild, now, and giving you some time to address before they become a major issue. Will be back in a few months to address one or two of the possible issues.

Communication was horrible - they didn't do the work because I was asking too many questions…read moreapparently. Car doesn't stay running after it starts, we get it towed to Empeys. They said the battery was dead and they couldn't do any further testing without a new battery. They send me an invoice with several parts that needed to be replaced. I was confused so asked for clarification-- on one hand, they said they haven't done any testing at all, on the other, they wanted to replace several parts - total bill $2300. I ask and they reiterate that they need to replace the battery to do the testing. At the same time, they admit that they aren't sure if all those parts need to be replaced, but still asked for me to approve the work. I authorize the battery change and testing on their online app assuming that they'd replace the battery and we could continue with the testing... I did NOT approve the part replacements because they made it very clear that they weren't sure what needed to be replaced. A week later, I've heard nothing, so I text them back. They closed the ticket because I wasn't a good fit for them -- I guess asking questions about your vehicle is too much for these guys to handle. End result - we've been without a car for a week. Texts included.

Tess Weaver, Single-handedly saved a auto customer with her above and beyond customer service. The…read morerest of Sears Customer Service Department and Offline were UNHELPFUL and kept giving me the run around, I would give them 1 star if I could. Sears Auto in Salt Lake closed earlier this year and of course my battery had to go out. I was given a customer service number who at that point in time advised that I was indeed still under my battery warranty and that Offline would contact me for the warranty process. I received an email pretty quickly from Offline and they advised that since I did not have a nearby location to go ahead and purchase a car battery, submit the receipt and they would reimburse me via check up to $162 - which was the cost of my battery I purchased at Sears Auto. Done. Went and purchased a new battery, submitted the receipt and I got a reply from offline pretty quickly again -- but this time Offline stated that I was only eligible for a store credit for Sears or KMart. SERIOUSLY? No one shops at Sears or KMart - I only shopped at Sears Auto prior to. When I called Customer Service they advised to reply to the email and state that I was not interested in Store Credit and instead for a reimbursement. Offline replied again stating that they no longer offer that option and I would have to contact a Store Manager at the nearest location to me for help -- which is Idaho Falls. What a pain that they couldnt just gotten me taken care of right then and there. Apparently their policy just changed this week that they could not issue reimbursements. How convenient. Calling Sears Auto in Idaho Falls, got in touch with Tess. She advises me that she has never heard of such policy that the store would do the reimbursement. When I told her the situation, she was upset for me that Offline and Customer Service was not able to just get it taken care of me in the first place. She obtained all of my emails and wrote down all of my information and advises that she had to get in touch with her DM/GM in order to move forward with anything. She was off the next day but advised me that she would call me before she left to update me. She indeed called me the same day and gave me a timeline of when to expect to hear back from her. The fact that Tess cared about how I was feeling about the situation, to explain to me the timeline and procedure she had to go through, and the complete follow through tells me that Tess is an incredible employee to Sears Auto. Please do not overlook this review store 6431! I was so frustated during all 9 phone calls because I was instructed to call this person, and then email this person. Thank you Tess for taking care of a customer. You do not go unnoticed.

I purchased a Die Hard battery, model DH Gold GP 49 on 11/5/13, for my 2008 BMW X3. When the…read moreweather grew cold, 15-20 degrees, last November, the starter struggled to turn the engine over. I checked battery connections, which were clean and tight. One morning it was 5 degrees and the battery wouldn't turn the engine over, and I had to jump start it. I had my trusted local shop, Teton Valley Auto Repair, test the battery and it showed weak. Later, I drove to the Sears store in Idaho Falls and told my story to an unsmiling clerk. He told me to pull the battery and he would test it. His tester showed the battery as being good and he could do nothing for me. Hmmm. So I went to another trusted shop in Idaho Falls, Ross' Diesel and Automotive, and the battery showed weak on their tester also. Since the clerk at Sears wouldn't replace the battery under warranty, I had Ross replace the battery with an Interstate. I stopped at Sears again to tell the clerk that in support of my experience of having a bad battery, two independent tests had showed the battery as being weak and that his tester was apparently faulty and that they should use another. At this, he admitted that they have another tester, but because using it apparently takes about 15 minutes for a test, they don't like to mention or use it. Same fish-eyed stare. No apology. A couple of days later the temperature hit zero and the new Interstate spun the engine over as it should. I should also mention that when the Die Hard was first purchased, the Sears people were apparently ignorant regarding various BMW models and refused to install the battery. There are some models that require caution in disconnecting the battery, but the '08 X3 isn't one of them and they should have a guide to use.