Awesome service , bagged my winter tires and got a smokin deal with military discount asking AI…read morewhat a great deal is awesome!! They made it happen !

While visiting some family this summer, we got some tires replaced on a ol' jeep we were towing…read morehome. We scheduled our appointment online in advance and then called to work out a few tires questions, to make sure everything was compatible, as it was older and not listed online. Though they were helpful and did answer our questions, when we followed up regarding our appointment and paying for the tires, they could not find out appointment with our names, emails or confirmation number and were not super helpful on the phone. It was a tad odd, but we did eventually work it out. but by making a secondary appointment. I cancelled our mystery appointment (did confirm it was correct location) and we brought in the wheels only, as the car was not drivable. They did promptly get the tires squared away and while there we inquired on getting our bus tires topped off. Lo' and behold we had a complete flat on the backend (it's a dually) and they completely replaced it as it was under warranty. We definitely appreciated them getting it in last minute, especially since our bus is a unique and has to be raised. Overall, the experience on-site was good and we were out in a few hours. Service was super friendly through the process as well, just the phone interaction was a tad odd, but nothing we couldn't work out!

Literally no one upfront to help and a mechanic came in and ignored my existence. Would've been…read morenice if he asked if I have been helped and grabbed someone to assist me so I left and went down the road to Big O Tire and they helped me right away.

My car was lit up like a Christmas tree. (Literally) I want to give a huge shoutout to Joe, he…read morealways has a great attitude and positivity when you walk in the door. I am not great with cars, nor do i understand the mechanics to them at all. Joe walked me through everything I needed done, and why it needed done. I appreciate him and his team working hard on my vehicle. My AC went out and in an all black car with black tint it can get pretty hot on these hot days. He fixed it right away. Joe worked with me on pricing and always communicated with me. I highly recommend this Commercial tire. Huge thank you to Joe and his team! I appreciate you guys so much!!! 1000000/10 stars to you guys!

Poor service and long wait. You have to make an appointment…read morejust to get flat repaired

Always a good experience. Pete is always willing to educate you on the best deal and best product…read morefor your vehicle.

I went in for a tire repair, and when I asked how much it would cost, I was told there would be no…read morecharge today. Before technicians were finished, a worker came out and recommended that I replace two tires. I declined, and said I'd replace them where I lived. After the work was finished, I was charged for the work. When I related what I was told earlier, the worker said that that was because I hadn't bought new tires. Not that I mind paying, but I was told at the beginning there would be no charge. Pretty shady business practice, if you ask me!

After years of going to Les Schwab ; I decided never to return , for I spent over two thousand…read moredollars to correct problems I had with alignment and have taken my car only to Les Schwab every 3000 thousand miles for tire rotation and I'm was charged for realignment 136.00 after only two month of use after the initial alignment .You would think that if they were taking care of your car tires they should take responsibility for the tire not wearing appropriately. Les Schwab portrays himself as serious orientated and customers come first this is not true where I was a loyal customer for the last 20 years I'm done and you should be too. Their offbrand tires are terrible even they have replaced the tires that I purchased for. They found that the tires they were selling were inadequate. I've replaced four tires with different tires from Les Schwab not doing it anymore.

They offered the best price in town and fast service. Fixed my car before a long trip - got me on…read morethe schedule with short notice. Will return. Thank you!

My car's left-rear tire had a giant nail in it and had to take it for immediate repair. These guys…read moretook it in right away, fixed it in around 20 minutes, and did a great job. Only $20! Friendly, fast, and helpful!

I had a friend of mine recommend Wally's auto here and I'm glad that I got to meet with these…read morepeople because he's going to be my mechanic from now on. The people there were very professional I like the quality of their parts, the service and their professional attitude. Generally, your hourly rate is going to be $125 an hour minimum anywhere you go. I'm willing to pay that to know that I've got the security of a well running vehicle with quality parts. I think most people are. They are very busy so expect your vehicle to be there over the weekend if you're bringing in Friday morning, they don't work weekends which is another reason why I appreciate them because very rarely do you find a business that's closed for their people on the weekends. I think more businesses should do that. I would definitely recommend Wally's out of care for any of your automotive repairs oil changes and tire replacement rotation, etc.

Best place in Idaho Falls to shop ever. I love the pizza and a drink combo meal it is myread more

I love Sam's Club. The products I buy there are great and the customer service is excellent. I…read morenever have problems if I have to returns things. How they organize the store makes sense and Scan and Pay is the best thing ever!

Quick service, great communication, and very reasonably priced. Was asked, as far as replacing…read moreparts, if I would prioritize price over performance over quality. I thought that was really cool. The quote given to me for a bearing and replacing the differential fluid was significantly less than other quotes I have received. I'm impressed with the quality of work. If Greg is the one who helps you, you'll be in good hands.

Called to find out the cost of changing brake pads and rotating rotors. I literally told the lady…read morethe make, model, and year. Then she went off on a tangent. Didn't let me get another word in edge wise. Wouldn't go there after just the phone call conversation. She was disrespectful, rude, and miss now it all without listening to the client looking to give them business! Don't waste your time. Go to someone else!

Tess Weaver, Single-handedly saved a auto customer with her above and beyond customer service. The…read morerest of Sears Customer Service Department and Offline were UNHELPFUL and kept giving me the run around, I would give them 1 star if I could. Sears Auto in Salt Lake closed earlier this year and of course my battery had to go out. I was given a customer service number who at that point in time advised that I was indeed still under my battery warranty and that Offline would contact me for the warranty process. I received an email pretty quickly from Offline and they advised that since I did not have a nearby location to go ahead and purchase a car battery, submit the receipt and they would reimburse me via check up to $162 - which was the cost of my battery I purchased at Sears Auto. Done. Went and purchased a new battery, submitted the receipt and I got a reply from offline pretty quickly again -- but this time Offline stated that I was only eligible for a store credit for Sears or KMart. SERIOUSLY? No one shops at Sears or KMart - I only shopped at Sears Auto prior to. When I called Customer Service they advised to reply to the email and state that I was not interested in Store Credit and instead for a reimbursement. Offline replied again stating that they no longer offer that option and I would have to contact a Store Manager at the nearest location to me for help -- which is Idaho Falls. What a pain that they couldnt just gotten me taken care of right then and there. Apparently their policy just changed this week that they could not issue reimbursements. How convenient. Calling Sears Auto in Idaho Falls, got in touch with Tess. She advises me that she has never heard of such policy that the store would do the reimbursement. When I told her the situation, she was upset for me that Offline and Customer Service was not able to just get it taken care of me in the first place. She obtained all of my emails and wrote down all of my information and advises that she had to get in touch with her DM/GM in order to move forward with anything. She was off the next day but advised me that she would call me before she left to update me. She indeed called me the same day and gave me a timeline of when to expect to hear back from her. The fact that Tess cared about how I was feeling about the situation, to explain to me the timeline and procedure she had to go through, and the complete follow through tells me that Tess is an incredible employee to Sears Auto. Please do not overlook this review store 6431! I was so frustated during all 9 phone calls because I was instructed to call this person, and then email this person. Thank you Tess for taking care of a customer. You do not go unnoticed.

I purchased a Die Hard battery, model DH Gold GP 49 on 11/5/13, for my 2008 BMW X3. When the…read moreweather grew cold, 15-20 degrees, last November, the starter struggled to turn the engine over. I checked battery connections, which were clean and tight. One morning it was 5 degrees and the battery wouldn't turn the engine over, and I had to jump start it. I had my trusted local shop, Teton Valley Auto Repair, test the battery and it showed weak. Later, I drove to the Sears store in Idaho Falls and told my story to an unsmiling clerk. He told me to pull the battery and he would test it. His tester showed the battery as being good and he could do nothing for me. Hmmm. So I went to another trusted shop in Idaho Falls, Ross' Diesel and Automotive, and the battery showed weak on their tester also. Since the clerk at Sears wouldn't replace the battery under warranty, I had Ross replace the battery with an Interstate. I stopped at Sears again to tell the clerk that in support of my experience of having a bad battery, two independent tests had showed the battery as being weak and that his tester was apparently faulty and that they should use another. At this, he admitted that they have another tester, but because using it apparently takes about 15 minutes for a test, they don't like to mention or use it. Same fish-eyed stare. No apology. A couple of days later the temperature hit zero and the new Interstate spun the engine over as it should. I should also mention that when the Die Hard was first purchased, the Sears people were apparently ignorant regarding various BMW models and refused to install the battery. There are some models that require caution in disconnecting the battery, but the '08 X3 isn't one of them and they should have a guide to use.