While driving near Palestine, pulling our 30-foot trailer and golf cart with my wife and our three…read moreyoung grandsons, we had a truck tire blow out. With temperatures around 100 degrees and being nearly 77 years old, this wasn't the situation we wanted to be in. We called Ferrell's Wrecker Service, and they exceeded our expectations. They arrived in less than 10 minutes and had the damaged tire removed and the spare installed just as quickly. Their team was fast, professional, courteous, and genuinely caring. They turned what could have been a very stressful experience into a manageable one, and we are incredibly grateful. I highly recommend Ferrell's Wrecker Service to anyone who needs roadside assistance or any of the other services they provide. Thank you for taking such good care of our family. More importantly, you gave our grandsons a firsthand example of how kindness, professionalism, and outstanding customer service can truly make a difference.

Highly recommend this tow company. Very nice people quick response time on the tow and just good…read morevibe people. Will use them again if I ever need a tow again thank you Ferrell wrecker service for the amazing customer service

My son had a catastrophic wreck on 7/14/17 and his car was towed here. It was completely…read moreundriveable. The office staff was friendly and efficient. They were very sympathetic toward me and worked with me every step of the way to help me retrieve his car. They went above and beyond the call of duty and their customer service skills were commendable. I will never forget how they helped my son and me in our time of need and I will forever be grateful to them. I recommend them to anyone for towing and collision repair needs. Glad to know that good customer service is not a thing of the past!

Remarkably dedicated Service Team here. I brought them a doozy of a mystery with electrical…read moregremlins in my heavily modified JLU and they gave it a ridiculous amount of time, effort, and attention. The communication and face time was generous. Always patient. Highly capable. Very fair on the final tally. Particular shoutout to Thomas, Dwayne, and Jose. They never quit.

I called from 45 miles away to ask if a front wheel drive car could be aligned, today. I got an…read moreenthusiastic Yes! So i made the trip. On arrival, i got the ol' "uh, um, uh, gosh, i dont know, its a Honda lemme go ask the guy." I'm calling BS. "The machine is not set up to handle this car." Any alignment guys/gals care to weigh in? Doesn't matter much, but it's a classic McPherson strut setup, lower and upper control arms, standard rack & pinion on a 99 Honda CR-V. Won't waste my time with Elliot again.

I locked myself out of my car and they arrived quickly and opened my car up in under 3 min! Very…read morepolite during their work as well.

waited over 6 and half hours for a tow they never called me back when asking where the driver is or…read moreshowed up terrible service never had any tow company completely disregard me like this ever

I can't say enough about Carroll's, but especially driver Devon Anderson. I was literally stranded…read morein Palestine, needing to get me and my Jeep to Whitehouse (50 mi). I called two places before Carroll's and one said the wait was going to be 5 hrs and the other one, 3 hrs. I called Carroll's and they said they'd be right there; not because they weren't busy but because they have plenty of trucks and know how to use them efficiently. The customer service by Devon was outstanding! They have a great employee in that young man. Thanks Carroll's Wrecker and good luck moving up the ladder Devon.

I called them on a Friday afternoon because my car wouldnt start. I asked the driver to try and…read morejump it off to see if it was the battery.He couldn't even find the battery, told me it was something g else and all he could do was tow . The mechanic couldnt look at it until Monday so I had to get a rental for 3 days. Turned out it just needed a jump. Just pathletic.

When you are a one-car family, or a one-truck family as in our case, a broken down vehicle…read moredefinitely cramps your style. What a relief it was to find a reliable import repair shop like Downing's. Our problem was diagnosed and an estimate was given before work began. We were kept informed of the progress and other problems that were discovered along the way. When we arrived to pick up our vehicle, all the parts that had been replaced were neatly stacked in the repair bay for us to inspect. Our truck has never run better. Locally owned and operated.

Great service and customer care Kirk diagnosed what others…read moremissed even while we were broke down on side of road. Got US up and running.

Definitely has crap customer service and the owner likes to call there customers liars. Really…read moredon't take kindly to being called a liar when I am not. And will proudly take a lie detector test to prove my truth. As to it was a shot at my character. So definitely do not recommend! Make sure if he has touched anything of yours, everything is tight and so it dosnt fall off while riding! And why would I want to chunk my saddle bag off on the road when I just spent over 3k on a paint job!

I was so impressed by this company- they showed up and were so helpful. I was on the road a lot…read morefaster and than I could have imagined! Thank you, Express Roadside for making a bad day good again!!!

Regina was very professional and understanding, She did not receive my cc payment right away but…read morestill trusted and sent out a driver for the jump start. I would highly recommend using Express Roadside Assistance,