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    Big Lots

    2.5 (2 reviews)
    Open 9:00 am - 9:00 pm

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    3 years ago

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    The Best You Boutique

    The Best You Boutique

    1.0
    (2 reviews)
    1.4 mi

    Terrible to their employees.... Just a terrible attitude. Been inside but would never spend that…read moreamount on Temu looking clothes. They are judgey as soon as y walk in.

    I drove two hours from Cleveland and the owners daughter was such a delight that i spent over $300…read more I always want to help local businesses. When I came home and gave my daughter her pajamas ($100) they did not fit. The following week I made a 4 hour round trip only to realize they were closed on that day (I believe it was a Tue). It never even crossed my mind they may be closed because it was during the Christmas shopping season but I realized that I should have checked the hours. Tonight I drove from Cleveland again to exchange them for Christmas. When I arrived the owner in the front said I could do an even exchange and told her other daughter how to ring it up in inventory. Looking through the sizes I realized they didn't have a Large. At that point the owner came from the front and said I can't return those because they are holiday items. I explained I am not looking for my money but I would like to replace the gift for my daughter. I spent $100 on pajamas that don't fit her. I politely asked if I could exchange them for another holiday item since I had just been told an exchange would be allowed and I was willing to pick another holiday item. She refused and said she would be making an exception and she can't do that. She picked up my bag that I had on the table and handed it to me and said sorry I can't help you. I left feeling extremely disappointed and frustrated-not because of the policy itself, but because of how the situation was handled. Given the circumstances, the distance I traveled and the the initial willingness to exchange, I found the owners response unprofessional and lacking empathy. The experience overshadowed what started as a very positive experience. I have learned that people will forget what you said. People will forget what you did but they will never forget how you made them feel.

    Big Lots - discountstore - Updated July 2026

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