4 stars so my post shows...A sad story of deceit that has resulted in loss of $$, spreading the word to others. I purchased a Lane Kasan Grey Love Seat and Sofa sectional 3/14/2019. In two weeks, it developed a hole in the corner of the sofa. I was told by the store manager that they no longer had this item in stock and no other stores had it. This took about 5 phone calls and being placed on hold for quite some time each time. However, since I had purchased their 3 year furniture warranty, he said I was lucky, it simply wait and it could be replaced in 3 years. I really liked this set at the time and trusted the Lane name. I registered the item back then and waited to today. Since then, it had developed a total of 4 holes, 1 starting another corner and although the cushions were holding up beautifully in my 2 person adult household, the fabric itself pilled on the one piece.
I went to their website today www.myprotectionplan360.com/biglots only to find my registration and information no longer existed, yet it did a year ago. Then I have found they have switched plan carriers 7/2021 to Allstate. So I called the customer service number for the coverage plan 800-718-08770. She located my 2 plans for the pieces and then put me on hold after asking a few questions about the frame which had poked through on 2 of the 4 holes right away. She came back with the plan only covers the frame. 2 lessons learned I was naïve to trust the manager and don't waste my money at an outlet furniture store like this. However, since I didn't get a kiss when I am out of my 772.18, it was my first and last purchase from them since this money is not disposable to most of us, I will gladly spread my love far and wide so that other customers are not swindled & liked to like I was. read more