Easy 329 card issuance and renewal. Always friendly. Great receptionists and doctors are always…read moreunderstanding and empathetic.

They took care of me quick and efficiently. The doctor was professional and office person was good.read more

I have tried to call twice now and sent an email through their website to schedule an appointment…read morelast week, bought a Groupon and they were completely non-responsive. Will try again since the reviews look great along with their other services, but it's looking bleak right now. :-( Update - the owner has been in touch several times to make it right, I just had a baby so it's not so easy to get anywhere anymore but that was some very great customer service and a great effort to make everything right

Devon is an attentive massage therapist who I highly recommend without hesitation. I visit her…read moreevery chance I get whenever I am in Austin. She's been able to pinpoint my areas of tension, and to use a variety of techniques to provide relief. I now can no longer live without seeing Devon. The tension in my body stays away for weeks after seeing her.

Doc Sarah is a FIND. I won't knock traditional medicine -…read morebut I do know, in my experience, it can be limited to medicating the symptoms without really examining the causes, and can feel like a patchwork of specialty folks who don't always see the whole picture. At Hilo Natural, I've found a practitioner with both a breadth and depth of experience in treating the whole human. Doc Sarah combines comprehensive lab work, lifestyle factors, supplements, and has been able to help me make progress with some thyroid and lab issues (and also more physio-related issues foot and shoulder pain) with a combination of nutrient support, medication, and interventions like prolon therapy (really helpful for chronic plantar fasciitis.) Also, she's really, really dang smart - and a compassionate guide thru what has been a difficult entry into my 40s. The office is run as a tight ship - which I realize is unusual for an area in which 'business hours' are often a loose approximation and the general standard of responsiveness and timeliness is WELL below average. Basically, you get San Francisco Bay Area level care, follow-up, and appointment management here - so if you are prone to the generally lackadaisical island approach to things, this may not be a fit. For those accustomed to a 'laid back approach' (read: not respectful of time and about a decade behind in innovation) - this place will come as a bit of a jolt. As someone who values innovation, results, responsiveness- and respects my own time and that of other people - this clinic is perfect as both my go-to for integrative treatment and as my PC doc. These folks won't keep you waiting or offer anything but the latest in education, utmost in professionalism and of-the-moment treatment- so return the favor and be on time, do your homework, and get results.

I usually get my MTHFR supplements from Dr Strongs office but last time her secretary tried to sell…read moreme either expired items or supplements she wrongly ordered. She said the company stopped making the B12 with 5L, so now the only way to get them was biying them separate, which was double the cost. After calling the company ( seeking health) and been told they have never stopped making these 2 supplements in one formula, and that was actually their best seller, I called her office to return the supplements and get my money back. Her secretary hanged up on me when I said she lied to me, and Dr Strong kicked me out of the office by email in response of my request for a refund. Ah, and when I asked the secretary what the 5L part of the supplement was, she rudely answered "Im not a doctor " What kind of customer service is this??

Such a relaxing and warm atmosphere. I love the sounds of nature and the openness of it all. Cosmo…read moreis super informative and makes sure he is tending to your every need. There is no place better in this area, or on this island I would say. I highly recommend Cosmo and his business. Oh, don't forget to ask about his all natural and homemade body oils for nerve pain, rashes, and even custom topicals. Also, his homemade remedies for digestion, mental clarity, and other health concerns. Just a bundle of good things happening here. I know my every need is going to be addressed. I will definitely be back!!

Cosmo is an incredible therapist! I have been going once weekly for a few months know and am…read moreconstantly amazed by the amount of techniques as well as intinuity that they are able to pick up on about my body through relatively minimal contact. I find it a fascinating as well as relaxing and very rewarding services and would highly recommend checking this place out for any future body healing needs you may have!

Won a spa basket from the ACS Hilo Silent Auction 2 years ago, and didn't realize that it required…read morea trip back to Hilo (as a gift certificate was included in the win). It also said most of their customers have their staff come to their house or office for the healthy IV infusion/IM injection services - as they specialize in mobile services! Oops, I was just visiting friends and supporting their fundraiser, so I had no home or office to use! And, I didn't know anything about the company, I think they were brand new at the time. I called to explain, and the owners kindly extended my expiry date! Plus, I discovered they have a nice quiet clinic attached to a residence to serve "visitors", from cruise ship guests to people like me, who might only be over for the day! This December, I finally flew back to visit friends and booked my hour visit before my flight home. Tip: Do read their IV Therapy Menu for the ingredients, uses, prices, and service times. Such a wide variety of options to improve your health! Infusions for hydration, travel fatigue, hangover/food poisoning recovery, mental focus, muscle recovery and performance, anti-aging, immunity, and other health concerns. Some infusions are recommended for repeat services for full effect, and they offer some IV push medication add-ons. They also have IM vitamin booster injections if you're in a rush - Mahalo to owner Ashley L. for the complimentary Vitamin B12 add-on! (I ended up choosing a service that was for more than my gift certificate, and it was really easy to pay for the difference and to add on a nice tip;). The location was a little tricky for us, only because our GPS app kept thinking we'd passed it. Lol! It was a nice surprise to walk to the first floor of a second story house, through the garage. A nicely appointed, well-ventilated, clinic awaited, with two infusion chairs, and a nice and clean restroom! My infusion nurse was the father of one of the owners (a husband and wife team), and an ER hospital nurse by trade. I felt well cared for, and one way to confirm that is upon bandage removal on my flight home;), photo attached. He explained he normally has to drive to client's homes or offices, (and I love the side note- his wife - and mom of one of the owners - suggested staff be on contract, including gas/mileage coverage, even if he is their dad)! Such a smart woman (by the way- the whole family and staff are in healthcare as well)! While I'm not sure only one hour of service would cause a dramatic effect, I have several friends who swear by these infusion services. In this day and age, with all the toxins we are surrounded by and ingesting/inhaling, I do believe these vitamins and boosters have a positive effect on our bodies. We just need to make time to invest in ourselves. Yes, you too, deserve this break and time for self-care. If you are planning to be anywhere on the Big Island of Hawai'i, check it out! You must book in advance - their calendar and available times are clearly detailed - and their on-line form is super easy to fill out. Send a message, and you'll get a reply. Choose on-site or mobile services. Oh, and they are super close to the Hilo airport, so it's convenient as well! I also got a sweet note (as a post visit check in), from Ashley, co-owner and service provider. I'm so glad to hear their business is flourishing, and hope you have a chance to visit them someday!

If you're considering getting an IV, believe me, just do it! It was a life saver! I was struggling…read morewith dehydration after a stomach bug while on vacation, and Brandon was quick to reply and get me scheduled that day. I chose to go onsite because didn't want to risk spreading the bug that was making its way through the house. It was easy, great conversation, professional, clean, just all the things! I felt so much better, which was a relief because I am also breastfeeding, and was able to actually get out to the beach and enjoy the last few days we were here.

This was one of the most incredible experiences of my life. Sam went above and beyond to not only…read moreget to know me but to share local experiences with me while I was visiting. She checked in during my entire trip to see how I was doing. So let's talk about the actual Water Reiki! It was the most beautiful and soul seeking experience. She picked a beautiful ocean front in Hilo. There is always a potential for rain and she communicated that with me ahead of time. We were lucky and it was a gorgeous day. I walked up to a massage bed beautifully laid out with Sam's tools. I got comfortable and we discussed my goals. She had already made a handful of notes based on our earlier discussion and as to not give away all her magic, I will tell you my mind was blown with the gifts I received. We began our first session on land. Once completed, she moved me to a floating pad on the water. We were so lucky to have a Honu (turtle) share the water with us. Once our time there was complete, Sam and I chatted for quite some time and absorbed all the beauty we were in. We moved back to the land spot where she had a nice robe waiting for me to warm up in. We looked up my readings and I felt like she took so much care and extra time I could have spent all day with her. I look forward to making it a priority to have a treatment with Sam when visiting the Island. I recommend checking out their services it will be well worth your time and will absolutely enhance your experience in Hawaii.

I had an amazing Reiki experience with Sam. At first, I was nervous to meet with Sam because I was…read morevisiting and I wasn't familiar with the area. However, I was comforted by her raving reviews so I decided to trust the process. Like the reviews mention, Sam has a strong intuition and she shared exactly what I needed during my session. I still feel inspired and so grateful to have cross paths with her. I'll definitely schedule another session when I'm back on the 'aina & I would love to try her video sessions as well. Thanks Sam!

Customer rep so kind, helpful and took the time to research issue I questioned...very…read moreknowledgeable. Mahalo and Aloha!!!

Absolutely top service from kind, courteous, and knowledgeable staff. I've gotten the help I…read moreneeded whenever I needed it. Kudos for their hours of business, open til 6, M-F. I can easily get help after I finish my workday, no need to use my lunch break to rush to and from HMSA or use my vacation hours!

I have been fortunate enough to have found Island Balance Clinic, and Mie Fowler via a referral…read morefrom a friend. My experience has been amazing! She is the first practitioner who have actually listened to my questions and concerns regarding menopausal symptoms, and the benefits of HRT. I am so relieved to have someone on my side in this journey! Mahalo Mie Karlene Borges