One star is really overselling this place.
We had a family event here that people travelled far and wide to attend. I came early to help my family set up with some homemade decorations and desserts and that's when I had the misfortune of meeting Marilyn. I work on massive productions and events and understand the pressure that goes on behind the scenes - this was not one of those situations. This was the most basic of basic parties that should have been pretty stress-free to set up with just the minimum amount of planning. There was absolutely no reason for Marilyn's gross, unprofessional and downright disrespectful attitude towards my family and I for making the most simple of requests that, frankly were things we shouldn't even have to be asking for - like tablecloths that all match and also aren't stained or full of holes. I wish I was exaggerating. I walked the entire room and every single linen, wether it was a tablecloth or a slipcover had stains and/or holes. Marilyn's attitude about the entire thing was that it is what it is and we'll just have to make due with it because the "tablecloth guy" is hours late and she has no idea if he's going to make it in time for our event. This was basically her attitude about everything. It honestly felt like they had completely forgotten we were having an event there that day. The clean (and matching) linens finally showed up with just moments to spare and the wait staff did an excellent job of changing them over quickly.
There were decorations left up from the party the night before that I personally had to go around and take down because nobody from the venue seemed concerned about them.
There was a giant roach that crawled across one of the tables as we were setting up that nobody was in any hurry to get rid of.
The food was stale and dry. The sangria tasted terrible.
Marilyn never showed her face once the party was up and running to see how things were going. At the end of the party she basically said she was too busy with the party next door that was bigger (i.e. obviously spending more) so she had to give them more attention. Even if that's true, that's not how you talk to a paying customer.
The venue itself is in desperate need of some remodeling or, at minimum, a fresh coat of paint and spackle around the entire place. I would sooner host a family gathering at Chuck-E-Cheese over Big Five. Take your business elsewhere. They don't have a baseline approach towards customer service. read more