I brought in a PWC that I had taken in rocks through the impeller. I paid over $500 to have it repaired and winterized since it was then late September. In the spring, after almost 8 months of waiting, it was in the water and ready to go. It was tied on the dock in almost 8 feet of water. First crank if the motor and I turned it back off. The sound of a rock again. I returned it to the shop only to be told I had su ked up a rock. I had to pay $150 labor and it was done. They would not even consider they might have missed that same rock last fall when they worked on it. I tried to start it in 8 feet of water. Now way did it suck up a rock that deep. Then this year a different ski was taken to them in mid March for a complete new rebuild. It was said to be ready and was picked up after only 3 months! It didn't last 10 minutes and it had big problems. It was returned in mid June. They only offer excuses and never keep you informed at all! When asked for updates, she is very passive aggressive in her response. They were paid over $3000 for the work. Now it is almost October and still no answer as to what or when. Avoid this business completely! They are very unprofessional!! read more

Highly recommend Big D's for their pontoon boat rental. Super service from a super nice family. We had such a good time and experience on the boat that we're looking forward to doing it again. read more

I take very good care of my stuff. Went to check on my boat and I was horrified with the condition I found it in. So much I took the boat home immediately!!! Cover was blown off and against another customers side by side, Had my my shafts sitting on dirty asphalt, bent my hydrofoil as well while sitting on same asphalt. Owner didn't care and had nothing but snide answers.. would not recommend at all..... read more

Do not rent their jet skis, not worth the risk and too long to write about it all here but extremely bad experience and nasty customer service! read more

Big D's is the place to if you need anything related to personal watercraft. Donny and his crew have serviced my ski every year for winterization and I couldn't ask for better service. Couple of years ago I sucked up a few rocks and destroyed my prop. I tried to do the repair myself but got in over my head. Took the ski down to Big D's and Donny stepped away from what he was working on and spent about an hour taking me through the process to fix the ski myself. No charge! My family has also rented their pontoon boats a couple of times. Again, always a great experience from start to finish! read more

Donnie and his wife are the best around always willing to help how they can called for tires and had them in 2 days with the best price all power sports needs I would use Big D powersports great people! read more

Donnie always fixes me up when I break my SxS. Gives me advice for upgrades, works with my schedule to get me back on the dirt. He's great at explaining the work that he recommends to be done. If you own a SxS Big D's is your place! read more

Big D's Powersports Rentals - Polaris Rzr - ATV Rentals/Tours Near Me - Kennewick, Washington

They always have great service. They do great work. Been around locally for a long time. You can count on them to be here for you

couldn't be more disappointed in Donny. He charged me $5,000 for a total rebuild on my Yamaha 250 dirt bike which took over 4 months to complete. within an hour of the first ride the oil plug fell out, because he didn't tighten it correctly, and the engine seized. This happened on the day before thanksgiving at Winchester Bay. When I returned the bike to Donny a couple days later he said he'd stand by his work. Now here it is middle of March and he still hasn't repaired the bike and he won't take my phone calls. I've never experienced this level of dereliction in business in my life. I try to support small businesses but Donny has continued to disappoint me and neglect me when I call for updates. The few times he has answered my phone calls he usually gets very contentious with me and has a new excuse for why he can't get to my stuff even though I see him all over facebook doing events and repairing other machines. read more

Friendly and helpful people here. They can get your side x side fixed and back on the move.

I don't throw out a one star review often or take it lightly. Big D's is a sloppy mess. Literally, the work space is a haphazard mess with parts and tool laying all over. The customer service was awful, I was told I would get called back at least half a dozen times which never happened. And the service was dogsh!t. I had missing parts that I noticed when I got home that I had to call them back and get later. This was a $600 lesson to never take anything here. All I came in for was a carb rebuild on a quad and an oil change. They forgot to do the oil change And it took almost 6 weeks for the carb which was nonsense. Total sloppy workmanship, sloppy service, sloppy customer service, and sloppy employees. read more

I take very good care of my stuff. Went to check on my boat and I was horrified with the condition I found it in. So much I took the boat home immediately!!! Cover was blown off and against another customers side by side, Had my shafts sitting on dirty asphalt, bent my hydrofoil as well while sitting on same asphalt. Owner didn't care and had nothing but snide answers.. would not recommend at all..... read more

Big D's Powersports Rentals - ATV Rentals/Tours Near Me - Kennewick, Washington

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highly recommend big d power sports they are always helpful, and kind and go above and beyond for their customers! best rental spot in town!

The staff was more than willing to answer any questions I had before I got there. when I showed up with my machine, they stopped what they were doing to take care of me. I will be back again if I need help, and will be recommending them to anyone I talk to! read more

I highly recommend Big D's power sports for any rentals to get outside and have some fun! Great down to earth people to work with. They have snowmobiles to play on in the winter time and Jet Skis and boats to rent to get out on the water in the summer. read more

Awesome group of people offering a great service. Beat price around. Great way to beat the heat in the summer or play in the snow in the winter. read more

I wouldn't be writing this if I did get my receipts and a copy of my consent after 3-4 weeks of trying. Many cons: 1. Very unprofessional (was arguing with her son while helping us. Her son keep interrupting in conversations). She also laughed at me for saying I will be the one responsible for the boat despised that Im the one paying. Idk if that is bc Im younger than my dad or that im asian and my dad is Caucasian. 2. Charged without providing receipts even though we called and texted many times. The charges for damage were huge too ($1000) and I got no receipt. Its been 3-4 weeks now. 3. Never provided us with a copy consent that we signed 4. The owner didnt know that there were first aid in the boat. The life jackets smell funny. 5. The owner didnt warned us about boating hazard beside "dont go on an island" which we complied but never mentioned the level of water which her husband did after we returned the boat. 6. She talked too much about her personal life. I do not want to hear how she treated her mechanic as her "second husband" read more