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    Big Daddy

    3.0 (1 review)

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    12 years ago

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    Buc-ee's

    Buc-ee's

    (209 reviews)

    $$

    I'm doing what I can to get to all the Buc-ee's in the Dallas Fort Worth area on this trip and so…read morewe're out here in Royse City for a quick stop. Most of the EV chargers were open this weekday afternoon and that made for a helpful stop. Inside the store, it was pretty quick. I'm very familiar with Buc-ee's and how it works. So it was nothing more than a quick pass to the men's room, a Buc-ee's "ROYSE CITY" fridge magnet and a bag of the caramel-drizzled Beaver Nuggets. Easy and quick. Yes, this location has all the goodies. Fudge. Jerky. Candy. Sodas and Icees and coffee. Kolaches. Sausage. Brisket. Candied nuts. And a third of the store is decor, clothing and more. The only thing Buc-ee's doesn't have is seating. None of them do. So get your brisket sandwich, your large soda, and enjoy it in your car. That's what we did. [Review 409 of 2026 - 718 in Texas - 25592 overall]

    This Buc-ee's was by far the worst experience I've ever had at a Buc-ee's. So sad and completely…read moredisappointing!! Our family lovvvvves Buc-ee's. My hubs and I drove an hour and a half just for it tonight! It's sad to see a location that does not even try to care to live up to the wonderful, high standard, highly sought after experience of the Buc-ee's legacy. We wanted to get some chicken and fries and ofc the sliced brisket sandwiches. We just wanted to ask if there were more boxes (of the chicken and fries) or a fresh box in the back or coming out. There was a young white boy and older Latina right there. Just staring at us and then each other- trying to avoid eye contact with us. And looking at each other- like you help them. We even said excuse me, and tried smiling and waving at them to ask for help. My husband even said- it's just a quick question. It'd be much faster and easier if you just help us. Lol I walked to the center and asked another lady. Younger Latina- if there was someone who could help us and she walked over right away to get the same people's attention. Then she pointed to an older white lady who was coming through a door from the back and said she'll help you. As I went to thank her the other, older Latina woman came up to act like she was going to help us. I turned and thanked the younger Latina for her help and said "it's ok I'll wait for her (looking towards the white older woman coming out), because they were trying to avoid helping or even looking at us." Then the older Latina woman walks up to the older white woman and says can you help them please with a look as if we didn't want to be bothered with her. The audacity! I am a Latina myself which is why I'm even writing this review. 1. You can't give horrible service and then try to pretend to help when the boss comes out. 2. You can't play the race card on yourself simply because you don't want to do your job. 3. And with this Latina- you sure can't play the victim when you and your young coworker choose to be unapproachable employees in a high value customer service establishment. Maybe you shouldn't work at Buc-ee's if you don't want to uphold their quality standards for excellent customer service- or in your case the bare minimum to acknowledge another human being while on clock. One positive I will say for this location was that your cashier Shirley (an older white woman- and I only reference her ethnicity to ensure that if word gets back to anyone who cares about this review- the right Shirley gets the recognition!) at the door- was pleasant the moment we walked in till the moment we finished paying and left. Nonetheless, it's safe to say- we'll never be visiting this location again. Btw- the sliced brisket sandwiches were garbage. So disappointing, but I guess fitting to match the service.

    Big Daddy - convenience - Updated May 2026

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