WARNING! If you are looking for a short term rental mgt. company, keep clear of Big Blue. This company is actually more of a reservations-taking company. There is no actual "management" taking place.
There are no full-time employees. In fact, there aren't really any part-time employees either! The owner uses his Century 21 real estate office secretary as the "Big Blue Manager". She works full-time as the administrative secretary for the pool of real estate agents located in that Century 21 office. Apparently, she has also been assigned to take reservations via VRBO for the several short term rental properties that Big Blue "manages".
We signed on with Big Blue because we had purchased our South Haven home through Ryan (as our real estate agent). He mentioned at the time that he also has a rental mgt. company. So, since we trusted him as our agent (and had no issues, really, as our real estate agent) -- we signed up with his company for our rental mgt. We were not told that Sandy (the named manager) was actually his agency's secretary. Had no clue about this.
Sandy (the supposed manager) did not do anything other than take reservations via VRBO. The cleaning/ preparation of the property was left entirely to Calico Cleaners, LLC. This cleaning company consists of part-timers who have no knowledge about the property, since they are always new each time. Also, they do not check for missing/ broken/ stolen owner possessions. Lights, fans, exhaust fans, etc were always left on. Beds were often made without blankets, and sometimes without sheets! Sheets and blankets for twin beds were installed on queen beds. Sheets and blankets for queen beds were installed on twin beds. Items were constantly missing, and no follow-up from Big Blue when we (the owners) reported missing items.
So, an inept manager -- combined with an inept cleaning service -- combined with absolutely no oversight by any other quality control person = absolute disaster. Trash is always picked up on Monday in South Haven. Did Big Blue put out the trash? No.Trash remained for weeks at a time, smelling up the garage where we kept the can. Same for recycling. Not to mention the trash that was inside the kitchen, and not taken out.
There are many other issues with Big Blue. But, to save space, let me summarize a few:
1) No full-time employees, barely a part-time employee
2) No quality control after renters leave and prior to next renters arriving
3) Lack of communication/ rarely did we get answers in a timely fashion
4) No actual "property management" took place, just bookings
5) Relied on Calico Cleaners LLC to essentially be the defacto property manager -- which Calico cannot do
6) Rental payments are held by Big Blue for payment only once per month to the property owner. Other companies will (and should) forward these payments to owners immediately after each rental. Big Blue is an outlier.
7) Issues relating to preparation of 1099 Rent forms (which you will need). Provided only after we requested, and then provided wrong information on the form!
8) No functioning Big Blue website! There actually is a website -- but it has not been updated in 2 years! So, our property never appeared on the site, and other properties on the site are actually obsolete. We checked the website when we signed up with Big Blue, and thought it was a legitimate site. We did no know it was abandoned.
10) No active marketing of the Big Blue rental properties whatsoever. Other management companies will use tools such as yard signs, website promotion, Facebook ads, mailings, calls to previous renters, emails to previous renters, brochures for renters to take home, etc.
11) Reliance on VRBO 100%. This makes your rental more expensive for renters. VRBO will charge the renters several hundred dollars for booking through the VRBO site. If your renters book through your manager's website, there is no VRBO fee to be charged. Win/win for all, and you get more rental business by offering a lower-priced rental.
12) Deceptive practices:
a) We were not paid our rents that occurred in 2018 until July 2019!
b) We were charged a $500 VRBO fee -- which was not cited in our contract, but which they claimed was in our contract. (It wasn't).
c) Had to argue that the VRBO fee was improperly charged to us -- and Big Blue DID finally refund the $500
d) False statement of rents: We finally got fed up and switched to a new mgt company. But Big Blue transferred our forthcoming rentals to the new company with an understatement of funds collected from the upcoming renters.
e) We (the owners) felt the need to prep the house before the renters occupied -- at least 80% of the time, maybe more. We essentially had to "clean up" after Calico Cleaners, re-make beds, put things back in place, replace missing items, install toilet paper, paper towels, soap, d/w fluid, etc All these tasks are supposed to be taken care of by your mgt company
Summary: Look for another mgt company for short term rental !!! read more