I love the subscription system. It's not a detail job but with the price of a car today a daily…read morewash with undercarriage cleaning is worth its weight in gold.

I filed a complaint via email and also contacted this business through Facebook. At no point was I…read moreinstructed to come in for an in-person inspection of the damage. Instead, they reviewed photos and immediately denied responsibility, even suggesting the damage happened elsewhere--despite the fact that I have a membership at their location. This is not a professional way to handle a claim. After reviewing the images, a reasonable next step would have been to invite me to their office to examine the damage directly, but that did not happen. I provided screenshots from a video clearly showing scratches, yet they continue to deny responsibility without offering any in-person assessment. They are relying on video footage taken from far away, on a wet surface, which barely shows the scratches. Anyone with basic understanding would know that wet surfaces and distance obscure fine details like brush or scratch marks--these are only visible up close. I requested an address to bring my car in and show the damage in person, but they have not provided that either. At this point, the issue is not only the damage to my vehicle, but also how dismissively and irresponsibly my claim has been handled.

Professional, friendly and efficient when getting my state inspection. They took me right away with…read morea minimal wait.

Stopped by this location today and had an amazing experience! Needed new wipers for the minivan as…read morethey were completely shot. Jesse, who worked at the counter, was super helpful found the exact wipers for the van and even came out and helped install them! The service here is great. The people are friendly and there's a big parking lot so it's easy to get in and out. I will definitely be back!

perfect appointment all set. amazing. so quick to respond. looking forward to an awesome job. will…read moretell my neighbors.

Dempy put his heart into the service. He is of good nature and professional…read more My car had been at the mercy of children and dogs for years. He was meticulous and I now have a new car. I highly recommend this business.

I have had my personal vehicles, including my motorcycle which I should tell you is loaded with…read morechrome, detailed here with Kevin. Not only was the job done to perfection he was professional, courteous and everything was completed on time and ready for me to drive home. Look no further this is where you need to be--100%

I searched around for a while to find a detailing place with good reviews to detail the exterior of…read moremy Nissan GTR and this place is one of the ONLY places with good reviews (Google/Fb reviews) and man the guy who owns this place really loves what he does and puts the love in it! With a high-end car I wanted to make sure it was done right! He got out all old swirling marks and small scratches. He even touched up small rock chips in the paint on the front bumper. He treated it as if it was his own car and that's exactly what I was looking for. 5 stars from me.

Took the truck in for an under coating, dropped it off, picked it up the next morning. Great work…read moreand fast service. I recommend them.

Do yourself a favor and don't go here. I had my Subaru Outback towed here after a blown gasket in…read moreSeptember. They called me with a quote for a new engine as well as a left wheel bearing. I said, "A left wheel bearing? Are you sure?" They told me with certainty that it needed to be done. It was shot. I said I would call back. After hanging up I went thru my records and saw that they charged me $1,100 for a left wheel bearing and right control arm in Dec 2024. The only difference was that the car was under my name in Dec, and under my husbands name in Sept, so they didn't realize they had already done it and not that long ago. When I called back they sort of fumbled and said that it must have been a faulty wheel bearing and that it happens from time to time but that it was under warranty and to come back to have it done. So after a lot of coordinating to bring it back after getting the engine done somewhere else, we got it in this Tuesday only to get a call a few hours later that said, "Your left wheel bearing is fine. You don't need one." To which I said, "Then how were you so certain it needed to be done before?" They didn't have a clear answer. Without going more into detail, I don't trust this establishment and have since heard very similar experiences from others.

Hey everyone I would like to take this moment to thank Charlene Radley at advance auto parts on…read morebath road, she has been such an amazing person for the place the other day i went over to get something and she said~ hey this is Charlene how may I help you, and I said I need the drivers read and front break caliper and she went grabed both of them brought them to the counter priced them out and asked me if I wanted to pay full or separate transactions and I said full and she said alright slide the and do you want ur receipt and I said sure why not and she printed the receipt and gave me it, right after that she asked me~ do you want any help getting those to ur car and I said I think I am alright thank you for asking and right before I walked out the front door I said thank you Charlene see you soon. And i got in my car grabed money and gave her a tip for being such a kind and caring person to the community.

Back in February of last year, my Subaru busted a head gasket. I was able to limp to VIP in…read moreBrunswick, scared and curious as to what was going on with my car. A busted head gasket really is a death wish for Subaru's, Matt the manager called me and let me know how much it was going to cost. I told them to go ahead and do the work, and they started. I spent around $5,000 for them to fix my car. Half way through the fixing process I got a call from one of the workers at VIP saying he needed to put a new "engine block" in my car, and that VIP didn't have those, but he had one on him, and that he would sell that to me for $600. Not knowing what to do, I went ahead and bought the engine block. My car was finally finished, and when I left my low oil light came on, wasn't sure what was going on so I called VIP, and went there for them to take a look. They told me there was no oil leaking. I got home, and to my dismay, there was no oil leaking, BECAUSE THERE WAS NO OIL IN THE CAR. I went back to them, and they lifted my car and told me the technician who sold me this "engine block" didn't remove the old filter, and there was a pin hole in it, letting the oil leak out like a faucet. When they fixed it, they told me I could have died. That experience scared me, but I still put my faith in VIP when I had some steering stuff going on, I went there and spoke with Matt, who told me that I needed new steering pump, and I asked him if I could wait until I actually have money to do that, and he said "you'll be stranded on the side of the road somewhere if you wait." So, I waited, and that was 2 years ago. My steering is fine. VIP has made me scared for my life, no business should do that. I also found out that they NEVER PUT MY AC BACK TOGETHER. So, I have no AC anymore, because of their ignorance. I've called the branch in Topsham about 6 times in the last 3 months, asking them if they've gotten the part in, just to be told that they would call me back, and they never call back! Not once! I will never step foot in this place again, and other people shouldn't either. To top it off, when I went to the Topsham branch and told them about the events that took place in the Brunswick one, one of the technicians said my case was a "famous" case, one of the most messed up projects that they've ever had. I've tried to get ahold of the owner, I have just left messages and never hot a return call. EDIT: 03/29/21 VIP in Topsham is awesome, they took care of me and helped me get my AC back, they really stepped up to the plate. Call Topsham VIP for anything!!

Nice folks, but every single time they put my wheels on they use an impact wrench to tighten the…read morelug bolts, and they are nearly impossible to get off. This last time I had to use a 5 foot pipe on a half-inch breaker bar to loosen them--heaven help me if I had to change a tire on the highway. Impact wrenches are for removal, but should never be used for tightening. They really should be torquing them to the proper specs and no more.

Outstanding service from Bill Welch. He is extremely knowledgeable and has provided auto…read moremaintenance and service of the highest quality conceivable for many years. He is a throw-back to the days when individuals merely sealed a deal with a handshake. Integrity and fair pricing are assured when you deal with Bill Welch who is an honest and compassionate man. Kudos to him!!!!!