Do not use this business. We went in on August 23 to order two birthday T-shirts to be created and shipped. We stressed that one had to be delivered by September 4th due to his birthday being on the seventh, which was Labor Day. We let her know that if they could not guarantee that we would come pick it up and mail it ourselves. We did pay for the shipping because they said they could do it. They were having part issues with their machine so they did not get the T-shirt done until Friday, August 28 so we became concerned and reiterated that we can mail it priority ourselves, but they continued to say they could have it delivered by September 4th. The package was dropped off at USPS on Saturday, August 29th but it was after they closed so the package was dropped in a blue bin without being scanned in as received. We tracked the package through the tracking number provided to us and it showed it had not been received by USPS on Monday, September 1 so we reached out and let this company know. We seemed to be ignored as this company felt their responsibility was over and it is USPS responsibility. Again on Tuesday, September 2 it did not show received by USPS so we reached back out and the store manager went to the post office to find out what was going on. Shortly after we did receive a message saying that the package was received by USPS and it was being shipped ground advantage which is 2 to 5 business days so the estimated arrival date was September 8. The company continued to say it was USPS issue but because big airbrush custom apparel failed to confirm it was scanned in, it sat at USPS for nearly 2 additional business days before leaving Myrtle Beach. Also, they should've contacted us to let us know that they were dropping it off after hours on Saturday, which would have given us the opportunity to pick it up and mail it ourselves. On a customer service note both the store manager and the owner were rude and completely ignored the fact that they need better customer service. This company has no clue how to use USPS and how USPS works. No clue! Before using this company, be certain to search the Internet for other options and search Myrtle Beach if you're local for other options. read more
