Bidet king took care of me even though I had a tough request - 3 "Round" bidet toilet seats, which are harder to find. They managed to get them to me faster than expected and it was good timing. read more

absolutely the worst customer service ever. bought a bidet that has a faulty sensor causing it to stay on not in use and yellowed the seat. it is under warranty and when I called the representative argued with me and insisted I send him a screenshot of the company warranty. I made several attempts to reach out but the same representative answered with the same attitude. on one call a different representative answered and was being very challenging and dude, it turns out his colleague asked him to answer my call most likely recognizing my phone number. I emailed Bidet King and no response. This product is defective and under warranty and Bidet King will not honor. read more

$4k item never delivered. they used a 2.1 star shipping company that are ridiculous. no customer service from bidetking to resolve.

I went with them because they were a couple hundred dollars cheaper for the Toto toilet I wanted. I thought since they were a distributor on Toto's website they would be reputable. Clearly I was wrong. When I received my toilet, the seat part was in a box without any wrapping to protect it, and the hardware just loose thrown in the box. My contractor showed me photos of other Toto toilets he's installed, which have been plenty and they're always very carefully wrapped to help protect from scratches and such. This was not the case for my seat. The seat was completely scratched up, and one of the hardware pieces was no longer in the box. Instead of trying to fix the problem for me they tell me that they can assure me it's a brand new toilet. They sent me the missing part but instead of overnighting it like I would think they would to make it right they sent it regular mail which took a week. As far as the scratches, they said, I have to reach out to Toto for my warranty. It was not toto's fault that they did not package it properly in the first place. So now I had to pay the plumber to come out two extra days for their mistakes. No apologize from them. Nothing! Horrible Customer Service and I will never use them again. Buyer beware! read more

As a first time bidet buyer, I had a lot of questions. Customer service was first rate in helping me answer every concern. It took a whole before I settled in on the model I purchased. Shipping was fast. The bidet was very easy to install. I am very happy with my purchase and so glad to have found Bidet King for my purchase. read more

I buy bidets and filters (ion) from this company in years. Excellent product: solid, resistant, pleasant. Night time a lovely low blue light. Jets are excellent, really hygiene 100%. Hot water provided, seat warmed. Once the seat began to slide a little. I asked the company. Mr. J C from customer support from BidetKing answered immediately and gave me the solution. he sent me for free two rubber legs and told me tricks to stabilize. Awesome, thank you! In 8 years or so one of the bidets I have (I have 2 and my daughter has 1) from BidetKing got a problem, the jet was weak. I asked and the company replied immediately and extensively, in detail. They told me to replace the nozzle, sent me video, sent me instruction. I bought it, and arrived. I followed instructions from video, simple and neat, opened up, replaced it. Unfortunately it didn't work. I wrote again to J C. he said "ship the bidet here" and the cost you paid for the nozzle will cover the repair. he also sent me a shipment tag, for free. I shipped it and they repaired quickly. It was an electric part broken. They shipped it back fairy quickly and now I have it back working like new. I want to extend my big thanks to JC for his/her awesome help and kindness, friendly talking, smart suggestions, so cool!!! Great job everyone, congrats! I highly seriously recommend everyone the BidetKing product and I highly recommend all: take care of your hygiene, you avoid infection, hemorrhoids, constipation, etc... Use a bidet! read more

**WORST COMPANY EVER - AVOID!!!** I spent a lot of time researching different options for purchasing a new bidet as I am currently remodeling two of my bathrooms. After purchasing the Bio Bidet 2000 in preparation of my upcoming remodel (receiving the item on April 22, 2021), I received an e-mail from Bidet King promoting a sale of 30% off of the exact item I purchased less than one month ago - which is still in its original packaging as I have not yet opened it. After waiting nearly 30 minutes to speak to customer service, a representative named JC, he informs me they will only honor the sale up to two weeks (meaning I am only 5 days off from them "honoring" their own sale). He states they are privately owned and he does not have to do anything for me. Additionally, he would not transfer me to anyone else to speak with regarding this matter, stating HE is the manager and his word was final. He then proceeds to tell me if I don't like it, I can shop somewhere else...and I definitely will! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!This is the first negative review I've ever written but take their own employee JC's advise and shop elsewhere! read more

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I called BK's phone number at 4:30 pm on Friday for help in selecting proper toilet and Bidet seat combo. Website said they were open M-F 9 am - 5 pm PST. Rep, Mary, tried to help me. But 2 minutes into the call, she stopped responding. Went silent on me. Could not get her back. I hung up and tried to call back. But their greeting said that they were closed even though the time was only 4:35 pm. Poor customer service. Will go elsewhere for my combo. read more

Bidetkings.com will not honor a warranty so purchase from another vendor. Purchased 2 bidets in Nov. and Dec of 2021. Had trouble in 2022 and on my dime sent it back to the seller to honor the warranty . A few weeks later it was sent back to me with the same problems I shipped it to them with . They said it was working , it didn;t work when ZI shipped it back for the warranty ,it didn;t work when it came back and to this day it's not working. They will not honor a 3-year warranty . Do not buy form Bidetking.com read more

Honest sellers and responsive to requests and products are delivered as advertised. many thanks!

ordered the bidet toilet seat for my mother in law. It was very helpful and really like the product.

This company is Not interested in assisting with defective products they sold. No offers of solutions, no tech support available - they take their money and run. UPDATE: After receiving comment on our 1 star review from the owner, we reached back out and this time were not dismissed on the assumption that we were trying to return an item purchased a year before install, but that said item was missing a key piece upon opening of the box. We were given the information we needed to obtain warranty support from the manufacturer. I am annoyed we had to resort to a negative review in order to get the assistance we needed - hence still not a five star experience. read more

I ordered a quality throne from Bidet King, a few days later I saw that they had the same throne for a lower price, all it took was one small email from me and James responded guick and literally a second later (I don't know he did it), I received another email with a credit confirmation. I high recommend Bidet King. Their prices destroy the competition including the prime online Goliath. read more

If you are outside of USA, don't buy from Bidetking as you will have the surprise to get a bill from the delivery company (Fedex in my case); I got custom fee and admin charges of 100.05 CAD for the purchase of 360.99 CAD six month after the purchase. Their web site has not shown those extra charges. read more

Have a seat right here on this throne, and let me tell you about my experience with Bidet King, because they just went from #2 to #1 in my book. Bidet King's name pretty much explains who they are in a nutshell, and while they don't have a showroom in addition to their website, they do offer an option to visit them in person. I did just that when we discovered that we had ordered the wrong style of toilet seat from them, and needed to make an exchange. We contacted them and they got right back to us, offering a hassle-free exchange. Since they're right nearby, I decided to exchange the seat in person. Traffic was bad, and when I called to tell them that I would be cutting it close, they offered to stay open until I got there, even if it was after closing time. Above and beyond. When I got there I was greeted by two young guys in the front office who were extremely nice and they had a great sense of humor (probably helps when you're in the business of selling waterpicks for the b-hole). They made the exchange in a matter of minutes and I was on my way. Couple this with prices that are better than even Amazon, and Bidet King gets 5-stars in my book. These guys were extremely cool, and went out of their way to be helpful and to ensure that I got the product I needed. They made my bottom their top priority, and I can't thank them enough for that. read more

great product crummy customer service. bidet wasn't working properly so they sent me a part to fix it. it didn't fix it so i wanted to return it. they sent me return instructions that said it must be unused. of course it was used how would i know it wasn't working properly unless i used it. they finely agreed to a return. i returned it and notified them that i had proof of delivery and requested a credit. they wouldn't issue a credit so i filed a dispute with my credit card company and that is where it sits as of this writing. read more

Ordered seat bidet following their fitment guide to a t; however sear did not fit our Kohler Wellworth round toilet. A plumber and industrial supply company rep both confirmed this after we installed. I also visited two industrial showrooms with lots of examples and clearly ours did not fit although BidetKing said it would. They were also shown photos and responded that the fit was ideal, although no male could use it and on site plumber said it did not. Now I'm paying to return it and I may not even get a refund on the one that was installed - when they said it was perfect! read more