Watch out. Their Ivory Cream polished Marble is really Travertine. Thankfully I ordered one big…read moreone before placing an order. If you order a large order make sure to get in writing EXACTLY what you expect to get. They did make a refund but now I have to get rid of the big huge heavy tile of Travertine 18 x 18 and a giant box and the worst packing material ever made.

I made the mistake of choosing Stone and Tile Shoppe over their competitor. I was given a 8 day…read moredelivery time frame. After a week I reached out to get an update. Their response seemed to be surprise. Days later a new promise of a delivery date. Then 2 1/2 weeks after I placed an order they sent me an email that product was now unavailable. Having someone's bathroom floor half removed and a supplier that only cares about their bottom line is not a place to be... Take my advice, find a trustworthy supplier that actually values the people that that keep their doors open. Customer service always matters!

It's always a hard decision to make when you need to have something repaired. You want to make sure…read moreyou get dependable, competent and honest work done. So I always like it when I can get a recommendation from someone that I know or have worked with in the past. This time was no different. I have a property that I manage and the water heater started to leak from the bottom. I reached out to Picco Air, whom I've used several times and John didn't hesitate to give me, Joseph Ruiz of Ruiz Plumbing's contact information. Joseph was quick to respond to me text messages and follow up directly with the tenant per my request. After a few text messages back and forth Joseph was able to provide me a quote for replacing the water heater along with a reasonable installation price. The very next day they went over and replaced the water heater within the time frame they stated they would and the issue was fixed. The best part of this situation was that I was on the road traveling and I was able to complete this task with a few phone calls and some texting. Ruiz Plumbing was really good with their communications and work quality. I would highly recommend them to anyone needs plumbing services.

Plumber for life fast, efficient & affordable. My water…read morepressure has never been better and no more leaks to clean up! Josef was fantastic, I would recommend him to anyone that needs plumbing help or new plumbing!

Went in looking for a toilet for a new bathroom and Mike was so so super helpful - really went out…read moreof his way to look up a lot of information on toilets we had previously seen and made a great recommendation and gave us a more than fair price- I look forward to going back for future plumbing projects

Came in today for a new water heater and everyone in the store greeted me right away. Told them…read morewhat I needed and they had the new water heater loaded up in my truck in no time . This place is well organized and no one there is afraid to help you like in the big box stores. Would definitely be coming back and would recommend for all your plumbing needs .

Called for an inquiry, and their customer service was great from the start! I spoke with Aaron and…read morehe was tremendously helpful. Highly recommend for any kitchen or bath remodels.

High Kitchen & Bath is the best kitchen countertop service in Van Nuys! They gave me a good…read moreestimate to put a marble countertop on my kitchen. They made my kitchen so beautiful. I'm so excited for my new kitchen! It was an efficient job done by their crew. Thank you for providing solid service, I recommend them if you're nearby.

Easy to work with, good price, good quality, quick turnaround. Would definitely recommend.read more

They are the worst contractor in the world I would give - negative star if I could. They are not…read moreprofessional that you was wrong products they come up with excuses customer service is non-existent

I was very happy with every aspect of the ordering process. All the assistance and patience which…read morewere greatly appeciated - thank you!

I'm writing to share my recent experience with Semihandmade, and strongly urge you to review other…read morebusinesses for your cabinets, they are not the same company we experienced our first time around. In 2018, we had our first project with Semihandmade, and it was outstanding. We used one of SHM recommended designers and the level of support and attention to detail was perfect; our final kitchen, pantry and laundry room were beautiful! As it turned out, our home was featured in Atomic Ranch in its 2021 Design Issue, where I spoke highly of Semihandmade in that interview. We were very proud and recommended their products and services to many people over the years. After moving to Asheville, we planned another kitchen renovation and launched that in January of 2025. Even though our former designer had moved to Modern Twig, we chose Semihandmade again based on our past experience. Unfortunately, this time has been very different. We ordered roughly $28,000 in cabinet fronts-- the largest single expense in our kitchen renovation. We understood the delivery timeline, but the order arrived in separate shipments without advance notice. When my husband (who installed both kitchens) discovered one incorrect cabinet setup and a missing drawer front, he reached out to their customer service. The response from Deanna Bade was essentially, "read your contract," which I found dismissive and frankly did not sit well with me. It was clear from our IKEA design submission that our order had been entered correctly on our side but miscoded in the SHM system. My expectation was to hear, "Sorry that happened--let us make it right." Instead, I received a lecture on treating her "like a professional" before she agreed to resolve the issue--an interaction that left me feeling unwelcome as a customer. Later, as installation progressed, we discovered that the walnut doors were noticeably different in color--clearly not from a single batch, as SHM advertising promises. When I raised this, I was told replacement would require approval from the "walnut manufacturer" and would be done as a "courtesy remake." I had to remind her that Semihandmade--not a third party--was my point of purchase and that this was a quality control failure, not a favor. This caused weeks of delay, but even after the replacements arrived, there was no follow-up to confirm receipt, check color consistency, or offer an apology by Deanna or SHM customer service, only a request to do a survey. I am shocked and saddened at the decline of Semihandmade whom I have raved about for years. Given Deanna Bade describes herself as "Customer Experience Manager with a proven track record in resolving complex issues and driving customer satisfaction", she did not execute at this level at all. I realize this must be a very hard job if there is a lot of customer dissatisfaction with product and operations (which seems to be possible based on reviews), and if that is the case, this ultimately is a reflection on Semihandmade's commitment as a company to quality of product and services. Given the strong competition in this industry, I would think this is not the quality of product SHM wants to deliver or the standard of service SHM want for their customers. Mistakes happen, but a willingness to "bend over backwards" to correct them makes all the difference. Sadly, even after the new walnut order arrived, given the delay in time we realized we could not rip out our entire kitchen and start all over, so the previous construction with panels, built in shelving, etc. that had begun had to stay the same and will always be slightly off in color, a forever reminder. I reached out to the CEO, John McDonald, who did respond and apologized, which was good; but did not offer to compensate us for our customer stress, delay or final mixed matched cabinetry (although I did not ask for one either) - my point was to ensure at the top he knew how much SHM had fallen in my eyes. I've gone from being one of their strongest advocates to feeling I can no longer recommend Semihandmade. I hope my experience helps SHM to identify areas to improve both quality control and customer care, but mostly that you as a customer like me is warned and seriously looks at all the other options before you purchase from this company, I wish we had.

Jacob was incredibly responsive from the start. He immediately got back to us when we reached out…read moreabout a backsplash installation and promptly came by to take measurements. He was knowledgeable about different products and even suggested great places where we could purchase tiles. Throughout the process, he communicated quickly and clearly, always responding to our questions and texts right away. The installation itself was excellent our kitchen backsplash looks fantastic, with careful attention to detail and craftsmanship. We are very pleased with both the quality of his work and his professionalism. We highly recommend Jacob for any project that calls for his expertise and skills. In total its a great value for the service requested

Jacob did an excellent job tiling two bathrooms for us. One was a bathtub/shower and the other one…read morewas a walk in shower. He did a good job water proofing the shower pan area. He made a large niche in each bathroom did an excellent tiling two bathrooms.

I haven't felt great using the water at my place since the fires and being so close. For Christmas…read moreI got the gift of water filtration. Problem is my place is old so the connections under the sink weren't ready out of the box. AI and I got into a fight about the parts I needed after a late night trip to home depot. I'm grateful for PWO being so close but also that I'd taken so many pictures, showing Chat. They helped Angel and Nick get me the parts I needed to get my system going. Happy camper with water I feel better about. Super knowledgeable and kind staff. They didn't stop til they had it. And they did. Extremely grateful!!

GREAT STAFF! The staff is friendly, professional, helpful, and knowledgeable! They've been here for…read more15 years and I just discovered them today! I've been missing out for 15 years. They seem to have a great selection or at least exactly what I needed, which was a little obscure. they have their own parking lot although it's a little small. They're open on Saturday, which was a tremendous help, but they're only open till 1 o'clock on Saturday Mike and Marquis helped me. They were not only friendly, helpful and knowledgeable, but they were very patient with me.