1. Biddeford Family Dentistry

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Biddeford, ME

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Biddeford Family Dentistry

5.0 (5 reviews)
Closed • 8:00 am - 5:00 pm

Services - Biddeford Family Dentistry

Cavity treatment

Dental exams

Tooth filling replacement or repair

Biddeford Family Dentistry Photos

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Gentle Dental - Biddeford - One of the Hygiene rooms

Gentle Dental - Biddeford

1.9(9 reviews)
0.1 mi

They didn't tell me that they weren't contracted with my ins anthem... not when I scheduled and not…read morefor the 2 visits I had there. They just stuck me with a $500 bill. The woman I spoke with on the phone about the lack of telling me stated they don't have to make us aware. Horrible service and policy.

I have been a patient with this office for over 10 years. Always paid my invoices in full. My last…read moreoffice visit with them was in March 2025 for my annual cleaning. When I checked out with them on that day I was advised by the billing clerk that my cleaning was covered 100 percent. No payment was due they advised. My follow up appointment was set for September 11, 2025. Recently, I received a letter from the Thomas Agency which is a collection agency indicating that I owed $35 to Gentle Dental and this amount was referred to them to collect. Of note, I had never received a bill nor a call from Gentle Dental advising me that I owed their office $35. This bill was sent to a collection agency for a balance that I was never notified about. This is questionable business practice in my view. Having said that, I went in person to Gentle Dental's office on September 3, 2025 to happily pay whatever they claimed may have been due on my part. I spoke to a female named Sabrina and explained why I was there. She refused to accept payment from me and instructed me to pay only through the collection agency. Furthermore, she also informed me that I was dismissed from their office and that I will need to find another dental provider. When I asked her why would you send this matter directly to a collection agency rather than sending me a bill directly or even a call from them advising me of a balance she had no response or reason. I believe this conduct is unprofessional and not in the best interests of patient care. At no time was I given an opportunity to resolve the balance directly with their office before being sent to collections. I have filed a complaint with the Maine Dental Board in regard to their business practices. This is extremely unprofessional in my opinion. Why would you send a long term patient to collections for $35 without reaching out to the patient first? If this is how they treat a long term patient like myself, think twice about this office for your dental needs! In regard to the care they provided to me they are just medicore. Nothing spectacular. I have observed that the Dentists don't stay long term nor do the front desk area. Fortunately, I never needed extensive dental work. Can only imagine the problems that could have came if I did! I have found a new provider and I look forward to having a long term relationship with them.

Photos
Gentle Dental - Biddeford - One of the Doctor Treatment Rooms

One of the Doctor Treatment Rooms

Gentle Dental - Biddeford - Hallway

Hallway

Gentle Dental - Biddeford - Front of Office

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Front of Office

Biddeford Family Dentistry - generaldentistry - Updated October 2026

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