So, I like Bi-Mart. Decent selection, quality products, fair prices.
The thing that is lacking is the customer experience. I was in the store on a quiet Sunday afternoon and passed within feet of several employees. I nodded and said hello to most of them. I didn't get a response from all but one fellow who was stocking the tea section. He was friendly. When I checked out, the clerk wasn't going to say anything. I asked him how he was and he just sighed, saying, "I'm at work, as well as can be expected, I guess." He then handed me my receipt. I asked for a small bag to contain the seven small items I'd purchased. He rolled his eyes and grudgingly bagged up the items. He pushed the bag across the counter and turned away.
Maybe he was having a bad day. I don't know. But at least say thank you or have a nice afternoon... try being friendly.
I'll go back but I'm sure not expecting it to be enjoyable. read more