This review is based solely on the office staff, not Dr. Bedi.
I had an appointment scheduled as a new patient at this office on 09/14/21.
I arrived several minutes early to fill out new patient paperwork, and upon doing so I reviewed two sections on the dental consent form which indicated that I had been explained the details of those procedures. Since I am a new patient, these details had not been explained to me yet, so I informed the front desk employee (female, unfortunately I did not get her name) that I had left those two signatures blank since I hadn't received an explanation from the doctor yet, but if I encounter procedures involving tooth removal or dentures, that I would happily initial those sections at that time. The front desk employee rolled her eyes (I wish I were kidding), and stated "everyone needs to sign the consent form, and if you need those procedures, an additional form would be provided to be signed". I said okay, but I don't feel comfortable signing something that states I have been explained the details of when I had yet to have that done. She cut me off and stated "she was explaining them to me now". After she reviewed the tooth removal section, I then asked her to review the denture section with me. She smirked at me, rolled her eyes again, and said these are required to be signed, and explained somewhat, about dentures.
I feel asking for this information to be explained prior to signing a consent form is not a large ask of a new patient. The front desk clerk made me feel as if it were ridiculous for me to be questioning this, and just kept saying how "everyone needs to sign every section". She was crass, unsympathetic, and simply came off as if I was an idiot because I wanted to question a section of the form.
While handing the signed form over to her, I pointed out that the section under "periodontal loss" might be a typo because it reads identical to the paragraph listed under "fillings". As she grabbed the paperwork, she smirked at me, once again, and gave me a curt "thanks".
At that point I felt uncomfortable and did not feel like this office was a good fit for me. I told her I would be leaving and wanted to take my papers back since they contained my SSN. This point the clerk just kept smiling at me, telling me to "have a nice day", no issue at all with me wanting to leave. I was shocked to have a medical employee treat me that way.
I would be appalled if one of my employees treated a customer of mine that way. I am not comfortable seeing a doctor who allows their employees to treat their patients with that type of demeanor. I will never visit this office again. read more