I am very disappointed with the client care here. In my dealings with them for a car that had been…read morein an accident, and most importantly for a house insurance damage claim, our concerns were disregarded by their adjusters and then not addressed by their agents. I would only use them as a last resort. When I needed a "good neighbor", this State Farm agency most certainly wasn't "there".

ABSOLUTELY HORRIBLE! STAY AWAY!! He was absolutely terrible…read moreat his job! He completely messed my insurance up TWICE and made it an absolute nightmare to get back set up, he was overall a jerk and treated us terribly WOULD NEVER RECOMMEND!!

David Myers has been my accountant for close to ten years and he was one of the best local…read morerecommendations I received when I moved into the Charlotte, NC area. You work directly with him and not some jr. accountant so he knows you from year-to-year. He also notifies me on a regular basis of items such as payroll forms that need to be submitted so I don't get behind on filing forms that could get me in trouble if I neglect them. Taxes are complicated, but I've also gotten a nice refund every year as he really knows how to identify all of the tax deductions that I'm eligible for that I would never know about otherwise. I can't guarantee everyone else would do as well on the refunds, but he really finds all of the deductions and fills out all of the appropriate forms which are typically a pain in the ass to fill out. My typical tax returns which he prepares for me usually end up over 30 pages each year because I have my own business so it's not something I want to prepare myself each year. He's also very reasonable and fair about his pricing as he has low overhead even though he has a nice professional office. Previously, I was with another accounting firm who charged an arm-and-a-leg and shuffled me between jr. accountants each year so I never really got to know the CPA partner or felt like I was getting my money's worth. Having David as my accountant is kind of like knowing that one local car mechanic who really knows his stuff, fixes it right the first time and doesn't rip you off because he's really honest. After you've been ripped off by the dealer's service center or franchised service station, you're really thankful that you've found the guy who could do you right! I don't give out 5 stars lightly, but David's a good person to work with and others that I have recommended him to have also stayed with him for many years and they've thanked me for the recommendation. So that must say something about the quality and value of his services.

Jake was great to work with in getting my new coverage in a totally new state. He contacted me…read morequickly, answered every question I had, and was very personable. I've only ever had renters insurance with State Farm, and I have no plans on changing that anytime soon. If you are searching for any type of insurance coverage, I definitely recommend reaching out to Jake!

Am updating due to three issues. (1) SF changing my policy payment amount without notifying me in…read moreadvance and without requesting my approval of same. I called my SF contact, Elijah Neal (who, by the way offers really good customer service - he has a calm demeanour, even when I get heated my frustration w/SF, he tries his best to find out what's going on with my account & he has never rushed me off the phone - kudos to Elijah). He explained to me that due to the corona virus, SF was offering its customers the option to pay a reduced monthly amount. Then they would add the remaining balance due to a subsequent payment. OK, (a) I didn't request this, (b) SF did not send to me an email nor call me to advise of same, and (c) I am not interested in the reduced payment and subsequent future higher payment. After being on the phone with Elijah for over an hour, he was able to figure out how SF (maybe corporate headquarters) could remedy this for me. (2) On two separate occasions, SF has sent emails indicating "payment past due" when this has not been the case. My payments are due 28 of each month and my account was already paid on time. Got me wondering if these emails are auto generated (have discussed with Elijah). (3) This ties in directly to item (2) above. The foot of said email includes (the head guy) Jake Fulkerson's contact information and there's a link indicating "reply to me." I did so to inquire why the email was sent to me when I'd indeed paid on time. Jason McElroy (the manager at the same office with Elijah) replied. Note: my few interactions with Jason have also been pleasant (customer service from both Elijah and Jason are "thumbs up"). What I fail to understand is why Jake couldn't take the time to figure out what was behind the email and follow up with me directly. I mean, really, what's the point of having an email signature block read "reply to me" if the person is just going to assign his staff to address it? I've been transparent with Elijah and have discussed with him my disappointment with SF. In my search for a viable alternative, I've come up short. GEICO is considerably more expensive (and the CSR I spoke with over the phone was less than cordial). Still, I'm going to re-visit my options. To summarize, SF corporate (or whatever area handles the auto generated emails) & the head guy, Jake both get a rating of 3 while Elijah & Jason score much higher at 4.5...I'm shopping around again.

Last year was the first time we chose to work with a professional to prepare our taxes, and we…read moredecided to trust Mark with the process. From the very beginning, he was extremely polite, professional, and thorough. He took the time to clearly explain everything we needed to provide and made sure we understood each step of the process, which made what can often be a stressful experience feel very straightforward and manageable. Because of the excellent service we received, returning to Mark this year was an easy decision. Once again, he and his team have been incredibly helpful, responsive, and attentive to detail. They consistently demonstrate professionalism and genuine care for their clients. We truly appreciate the support Mark and his team have provided over the past two tax seasons for us and our family, and we look forward to continuing to work with them in the future.

The most unprofessional business I have ever dealt with. Dropped tax paperwork off on Feb 22, 2022…read more On 3/29 I sent him an email inquiring about my taxes and he acknowledged "I've had it awhile" and stated that it was on his weekend list and he would get back with me. On 4/4 I reached back out to see if he had any questions and I never received a response. On 4/8 I reached back out and he responded with " I will put my hands on the return today and let you know what I need." Once again, I didn't hear anything so on 4/11 I sent the following email: Hello Mr. Dalton, I apologize for bothering you; however, you haven't followed through with your last 2 emails. On 3/29 you stated you would work on our taxes over the weekend and get back with me. Then on 4/8 you stated you were going to put your hands on it that day and get back with me. I empathize with how busy you are especially this time of year, but perhaps you shouldn't take on so many clients if you are unable to follow through on your word. My family will be heading out of town on Friday and will not return until 4/23. We absolutely do not want to file an extension on our taxes. We would greatly appreciate your attention to our taxes so that they may be mailed to the IRS before we leave Friday, 4/15. Sincerely, Rebekah Brooks And his response: Good morning. You are correct. Unfortunately, it is very difficult to plan for staff shortages and other things that happen during the tax year. NO ONE works harder than we do. Folks that don't work in this business don't understand the rigors of tax season, as you have no reason to. As far as your advice to "not take so many clients", that is one way I keep costs down. I did not anticipate being 2 accountants down this year. Your partnership has been extended. And I have reviewed it since we spoke. It was done in a manner different than I like to do things, as we talked about during our meeting. Many firms take the information that you provide, right or wrong, and put it on a tax return. I don't operate that way. I believe that I am paid to look at things from an accountants standpoint. This does slow down the process some, but my clients pay me to get things right, and I respect that trust. I have to make decisions, during the course of tax season, to spend a lot of time on one return or to use that time preparing other returns. Unfortunately, I don't have the time or manpower to focus on fixing and preparing a corporate or partnership return during this busy time. Your personal return is complete to the point of adding the info from the partnership I have also learned during my career that once a client is unhappy, there is little chance of correcting that. I will be more than happy to file an extension for your personal return today and you can pick up your documents and find someone that suits your need better. If you want me to file the extension, please respond accordingly to this email. I have put all the documents that you dropped off at our front desk. My sincere apologies for the inconveniences I have caused. In HIS name, J. Mark Dalton One would think that he could have let us know 6 weeks ago that he was not going to be able to prepare our taxes instead of one week before filing is due. So take it for what it's worth, but I would recommend finding someone else to save yourself a huge headache.

I hired Paul after I crushed under bus in 2009. He agreed to represent me for the duration of my…read moreworkmen's comp. case. After I settled out on the weekly check side, I still was, and I still am having to deal with the insurance company on my own. Paul decided to lie and say he was retiring, but really he changed location so he could close out his old clients and not be responsible for what he promised to do which was represent me for the duration of my workmen's comp. case. Paul lied about retirement, then opened a firm down the road, and left me fighting the insurance company alone and now they know I don't have an attorney so they deny me the accident related coverage I need. Paul and what he did is completely unprofessional and unethical by not fulfilling his obligation.

If you are in need of an attorney contact this firm and talk with Paul or Thomas Hefferon. Both…read moreattorney's are experienced in complex litigation in Personal Injury, Auto Accidents, Medical and Legal Malpractice as well as Civil Disputes.

Insurance really is about service. The entire point of having it is that it is there when you need…read moreit. I have heard that Allstate is expensive but I have had other companies give me a quote and they were all close to what I currently pay. When I had to use Allstate to replace my roof after hail damage, Allstate was so easy to work with. ( I have both my auto and home with them) I had an agent that I didnt like but was to lazy to change. Allstate dropped her and transfered my policy to David Cash. I have never met or spoke with David directly but his staff is great. I get updates when payments are due & made and when my credit card on file is about to expire. Since my policy had been transfered, they never reviewed it with me until it recently renewed. As they reviewed my policy they noticed changes and recommended them to me. They werent pushy trying to sell me but made sure I was appropriately covered. It's been great having my policy with them.

I highly recommend Starnes accounting services. They are very knowledgeable in what they do. Their…read morecustomers are their number one priorities Jim and Denise are absolute angels to each, and every person walks through their doors. They treat all their customers like family as if they've known you for years ! They give great detail and knowledge about every situation you go to him with honestly can't say enough about this account and services expert notary I highly recommend her for any of your notary needs or accountant needs, The entire staff at Starnes accounting services or A+. I wouldn't go to anybody else. If you want to be treated with respect and dignity this is the place you wanna be! Locust, Stanley, county community and beyond that are extremely blessed to have such knowledgeable experts in the business. I can't say enough about them !5 Billion *****

I absolutely LOVE Starnes Accounting! They are extremely professional, polite, and helpful anytime…read moreI need ANYTHING! Jim and Denise are not ONLY the accountants that handle payroll/accounting for my place of employment, they are also MY customers at Wayside... AWESOME ones at that!

Gratitude to Mr. Equan and Ms. King, your friendliness, great service, professionalism and patience…read morewith me meant alot. Keep up the great work

Tressa could not have been more pleasant or helpful! What a pleasure dealing with positive…read morecustomer service!