I will never buy or return to this dealership. The purchase experience was satisfactory at best…read more Then after two months we had a check engine light come on. We scheduled it for service and was treated like a criminal. Never in my lifetime of buying a vehicle have I ever experienced such disrespect. We telephoned the owner and never got a response. Do yourself a favor and avoid this dealership. Customer satisfaction is definitely not job one for this business.

Wish I could leave no stars!!! Listen to this!!…read moreOn the 20th of January I bought an "as is" car from Urse Honda in Whitehall, knowing the conditions of the contract I make sure to ask all the questions about things they find wrong on the car. I was informed by an employee that the cars check engine light was on, but when going over paperwork Urse never mentioned the light. So I ask and they then proceeded to say oh it's for nothing serious, I don't take that as an answer and I ask specifically what it is on for, they said tire pressure sensors (which isn't something the check engine light comes on for) and oxygen sensors. They tell me I may need new sparks plugs and near brakes, not too bad so I sign paper work and the car is mine. Come to find out the check engine light was on for my catalytic converter!! which most of know isn't cheap! That isn't the best part!!! exactly 4 weeks after I bought the car from Urse my motor starts making a knocking noise, I take it to a mechanic and they inform me that there is no oil in my oil pan and that my motor is shot, they asked when I had the oil changed last and I said that based off of paper work Urse informed me that they changed my oil and filter for me before I bought the car. I take the car back to Urse and tell them of my problem and they put it on a lift and find no leak no issues, so where tf did my oil go if you changed my oil for me?? Now I have a $9,000 car that won't run, that I've owned for less then a month and Urse Honda in Whitehall won't take any responsibility for their mistake because I bought it "as is". When they lied to me not only about the check engine light being on, but also about the oil change and my motor. I even had to have a Kia dealership do a diagnostic test to prove to Urse that it was my motor, and they still won't take responsibility!

While browsing online this dealership had a vehicle that appealed to me so I reached out to begin a…read moreconversation. As I live a great distance away from this dealership it was desirable to complete as much of the process as possible from a distance. There was a definite lack of communication as I spoke/texted with different people who had different ideas about the process. Information had to be repeated and it feels as that delayed the process. Once the chaos settled, and the agreement was reached, I drove the lengthy trip to the dealership. Each person I encountered upon arrival was welcoming and attentive. I recommend giving them a chance as you may discover a fantastic car in your spending range. PROS: Eli, Joe, and Ethan were fantastic once I arrived at the dealership. Each person encountered was welcoming and focused on the customer's comfort during the visit. The final paperwork process was swift. Fair trade-in assessment. The bulk of the process was completed via text/call before arriving at the dealership which is nice with the exception of some miscommunication. Offers nice vehicles at good prices. Convenient location just off the interstate. CONS: Felt obligated to allow a photo for social media before leaving the dealership. Assumptions are made about the client without asking so look closely before signing if you don't want to pay for add-on warranties. Chaotic and disjointed communication if establishing the deal by any other method than in person. Calls route to a centralized call center where everyone you speak with identifies as the same name so you won't know who you're actually talking to. Spoke with several different people during the process and had to begin the conversation all over again to repeat information already having been given because there was a lack of communication.

I bought a used 2019 F-150. I had to wait weeks for the steering rack to be replaced in the…read morevehicle, as no part was available. When the part was procured and installed I purchased the vehicle. I did not get under the vehicle to inspect the work. Imagine my surprise to find when I finally looked beneath the truck they hadn't re-installed the cowling that runs under the entire front 1/3, of the truck. 1)"We never had it" A. I saw it hanging when I initially inspected the truck. B. It did not get ripped off in the past as all the bolt are removed and the undercarriage, like the rest of the truck, shows no signs of abuse. 2) It took 6 phone calls over 4 days to get a return call. A.The service guy said they never had it. B. The Sales manage said it was cardboard and felt and not necessary. C. Seems Ford makes junk parts/components and the techs just trash them Willy nilly 3) After the "we sold you a safe car" line my phone had a glitch the call dropped , no return call. Straight to voicemail with me. Not the quality or service I would expect from a dealership.

Parts department is excellent. Hugh answered all the questions I had about accessory parts for my…read moreTundra And was very pleasant and professional to talk to. When I was looking for a truck this spring, Joseph LaRocca, the sales manager, reached out frequently to make sure my truck search was tailored to what I was looking for. Great dealership!

One of the worst dealership service experiences I have had. I brought my almost brand-new Toyota bZ…read morein with only a few hundred miles on it because of problems with the vehicle. After multiple visits, they were unable to properly resolve the issue. Even worse, my nearly new vehicle was returned to me with scratches/damage that occurred while it was in their possession. Instead of taking responsibility and making it right, the dealership refused to accept responsibility for the damage. It is unacceptable to leave an almost-new vehicle with an authorized Toyota dealership for service and receive it back damaged, especially when the original problem was not properly resolved. I expected professionalism, accountability, and care from a Toyota dealership. Unfortunately, my experience was the opposite. Based on how my vehicle and concerns were handled, I cannot recommend this service department.

Very unwelcoming and unaccommodating…read more I went in to ask questions about a new car I wanted to buy. They refused to answer my questions and tried to bully me into buying a car they already had on my lot. I might have been open to getting a previous years model, but they even seemed unwilling to discuss the features of the car. They were also very rude when they found out I had taken my Ford to a local garage for repairs instead of their own. They don't want your business. It's apparent they don't like customers or want to help customers. Don't bother. I went to another shop 20 minutes south, they were very friendly, and took the time to answer my questions. They will get my business, unlike Wilson Ford.

Sadly, several years ago I was a customer of Wilson Ford and took my 1991 Tempo there to be…read moreserviced. I went from having an air conditioner that was blowing cold air through the defroster, not the air vents to having no air conditioner at all. I went right back in and reported that I no longer had cold air blowing and was told--"Well, we are booked right now. Bring it back in next Monday" I did and then I needed a whole new Compressor. At first I was told that only a hose had come loose, that is why it was blowing through the defroster, not the air vents. So, I paid for a new compressor but still no air conditioner and in the process of putting in the compressor, they messed up my heater. Wilson Ford then informed me now it's the o-rings that are the problem.They could fix that for another $350.00. I had already paid $199.00 for the first visit, almost $600.00 5 days later, now another $350.00.!!!! I drove that car 3 more years with no air conditioner and no heater, with small children in the car. Haven't been back to Wilson Ford. Shoddy workmanship and service!!

Elijah Reynolds worked so hard to get us a great deal on a sweet ride!…read more He was beyond courteous, incredibly helpful, knowledgeable, professional and patient! We are so happy with our experience and especially grateful that we had Elijah as our Sales Consultant. John Sabo, the finance manager was so great to work with as well. Totally recommend this dealership and especially Elijah! : )

Where do I start, I was A employee for Gerry Raymond in fairmont for years! I have worked for alot…read moreof dealerships in my life and this is absolutely ridiculous. I I loved working there until the new General Manager started Scott Warner in January of 26. Scott was very unprofessional to me, never approached me to see how I was doing, but always wanted to talk to the other Detailer and did this to many of his employees. I worked in detail and had alot of stuff that I brought/bought with my own money because they couldn't afford to get us anything besides chemicals so over the years i had to make it a home away from home. He fired me on grounds of budget cuts. But blaming it on the normal stuff iv been doing there for years. I even offered to lower my pay 8 dollars on the hour and he still couldn't keep me. Also i bought a 2017 Silverado from them and come to find out, i went on vacation the week it came in on trade and they were going to wholesale it because it needed alot of work done too it. But they decided to put it on the lot AS IS. When i got back from Vacation i was looking for a reliable truck. One of the salesman who also knew about the problems with the truck and didn't tell me anything, reminder this to too one of their long term employees. I bought it and the next day and put 15k down cash, I found out from multiple mechanics that it needed two motor mounts, a transmission mount and a fuel pump. I went to Scott and told him about it which he agreed he will get fixed for me, but then three weeks later he fires me. Also they do not EVER do the Permaplate product on your new vehicle even when you are forced to pay for it, we did it maybe 1 or 2 times the right way, all they do is put a high gloss product on your vehicle, so don't fall for their tricks! There has been multiple vehicles that they sold AS IS knowing that multiple problems is on the vehicle and still sold it to the customers. I recommend nobody EVER buy a car here. I will miss everyone there. It was good while it lasted, but I had to make this review to be honest with people in Fairmont. And i know Scott is going to reply something on this just know this is the truth! Gerry Raymond needs too do better

This company is a crooked company and they are trying to take advantage of people. They tried to…read morecharge 600 dollars to tow a car from the Grafton Rd to downtown. It was a young girl who just got her license and was involved in a accident. They wanted 600 the next day to give her the car back. We asked for a itemized bill explaining the charges and was told that we could not have one until she paid the 600. Then they said if she couldn't pay the 600 the other option was to pay them 300 and give them the title in order to get her personal belongings out of the car. When I told him that is illegal he hung up on us. I am turning them in to the better business bureau. They should be ashamed of trying to rob young kids. They are a disgusting company.​

I have never in my life seen a more crooked towing company! My neices had an accident and the…read morepolice called Waterfront Towing. They towed the car to their lot and they wanted my neices to pay them $900 and sign over the title of the car for the tow fee. She was not allowed to get her belongings from the car twice unless she paid them $900 and signed over the title. She had to get the state police involved to get her belongings from the car. She did sign the title to the car over to them but they are now taking her to court for $900! They take advantage of women or others that do not know this practice is not legal under the Public Service Commission guidelines for a towing business or any other business that operate under a certificate of need. These people are nothing but thugs and very bad business people who break the law and make legitimate towing companies look bad. They are an embarrassment to the towing and recovery industry and have a long track record of violations. Worst company by far that I have ever seen in 50 years of being in the towing industry.

I've only had one experience here, and it has left a sour taste in my mouth. I was looking around…read moreat BMW 1 series and they had a 128i that I wanted to test drive. I went down over my lunch break and had to track down a salesman. When I asked to test drive the car, he rudely accused me of just wanting to joy ride in the car and told me that they weren't allowed to do test drives in "high performance cars", whatever that means. After convincing him that I was considering this and one other similar car, he agreed to go on a test drive with me (not allowed to, huh?). The salesman directed the entire test drive, only allowing me to go up one interstate exit, turn around, and come back. As this was the cheaper of the two cars I was looking at I probably would have purchased it if the salesman had even pretended to be courteous. Instead 2 weeks later I went back to Pennsylvania to buy the twin-turbo 135i that I had previously test driven at the BMW dealer.

Initial truck purchase went well. I did not waste time haggling with them and just agreed to their…read moreprice. Paid cash for my vehicle. Brought vehicle in for service afterwards and was very disappointed with the mistakes that were made and their ability to handle the issues to my satisfaction.

I'm speaking for the soft touch side. I always pay for the $15 (I've used it a handful of times),…read moremost expensive package & have to go home to wipe all the streaks off cuz it doesn't completely get the film of dirt off. So I feel like I should just have washed it myself. Doesn't get it near as clean as I think it should for $15. & hasn't gotten any better with time. I, personally, will be looking for a different car wash.