I will never buy or return to this dealership. The purchase experience was satisfactory at best…read more Then after two months we had a check engine light come on. We scheduled it for service and was treated like a criminal. Never in my lifetime of buying a vehicle have I ever experienced such disrespect. We telephoned the owner and never got a response. Do yourself a favor and avoid this dealership. Customer satisfaction is definitely not job one for this business.

Wish I could leave no stars!!! Listen to this!!…read moreOn the 20th of January I bought an "as is" car from Urse Honda in Whitehall, knowing the conditions of the contract I make sure to ask all the questions about things they find wrong on the car. I was informed by an employee that the cars check engine light was on, but when going over paperwork Urse never mentioned the light. So I ask and they then proceeded to say oh it's for nothing serious, I don't take that as an answer and I ask specifically what it is on for, they said tire pressure sensors (which isn't something the check engine light comes on for) and oxygen sensors. They tell me I may need new sparks plugs and near brakes, not too bad so I sign paper work and the car is mine. Come to find out the check engine light was on for my catalytic converter!! which most of know isn't cheap! That isn't the best part!!! exactly 4 weeks after I bought the car from Urse my motor starts making a knocking noise, I take it to a mechanic and they inform me that there is no oil in my oil pan and that my motor is shot, they asked when I had the oil changed last and I said that based off of paper work Urse informed me that they changed my oil and filter for me before I bought the car. I take the car back to Urse and tell them of my problem and they put it on a lift and find no leak no issues, so where tf did my oil go if you changed my oil for me?? Now I have a $9,000 car that won't run, that I've owned for less then a month and Urse Honda in Whitehall won't take any responsibility for their mistake because I bought it "as is". When they lied to me not only about the check engine light being on, but also about the oil change and my motor. I even had to have a Kia dealership do a diagnostic test to prove to Urse that it was my motor, and they still won't take responsibility!

Serviced my wife's vehicle here, replaced battery, wipers, rotated the tires, and changed oil all…read morewithin a couple hours!

Super quick and easy process getting into my new vehicle! I'd definitely buy here again!read more

They kept trying to call me,, but only when I was busy with work experiments and students (given…read more the fact that students are just getting started for their upcoming classes, etc.! Nonetheless, when we were finally able to get in touch with them, we were able to arrange a time to meet in person!!

Terrible dealership. Bought my vehicle from here, serviced my vehicle here for the last 4 years,…read moreand even have the 100,000 mile warranty. My rear sliding window randomly shattered on the inside (manufacturer defect) and they showed no interest in trying to replace it or buy me the $87 glass or install it. It is an easy diy fix just from watching a YouTube video. But you'd think a dealership would take care of it, if they want to retain a loyal customer. So I will be servicing my vehicle myself from now on. And will most definitely not be going to Dan Cava when I decide to upgrade

Very unwelcoming and unaccommodating…read more I went in to ask questions about a new car I wanted to buy. They refused to answer my questions and tried to bully me into buying a car they already had on my lot. I might have been open to getting a previous years model, but they even seemed unwilling to discuss the features of the car. They were also very rude when they found out I had taken my Ford to a local garage for repairs instead of their own. They don't want your business. It's apparent they don't like customers or want to help customers. Don't bother. I went to another shop 20 minutes south, they were very friendly, and took the time to answer my questions. They will get my business, unlike Wilson Ford.

Sadly, several years ago I was a customer of Wilson Ford and took my 1991 Tempo there to be…read moreserviced. I went from having an air conditioner that was blowing cold air through the defroster, not the air vents to having no air conditioner at all. I went right back in and reported that I no longer had cold air blowing and was told--"Well, we are booked right now. Bring it back in next Monday" I did and then I needed a whole new Compressor. At first I was told that only a hose had come loose, that is why it was blowing through the defroster, not the air vents. So, I paid for a new compressor but still no air conditioner and in the process of putting in the compressor, they messed up my heater. Wilson Ford then informed me now it's the o-rings that are the problem.They could fix that for another $350.00. I had already paid $199.00 for the first visit, almost $600.00 5 days later, now another $350.00.!!!! I drove that car 3 more years with no air conditioner and no heater, with small children in the car. Haven't been back to Wilson Ford. Shoddy workmanship and service!!

Elijah Reynolds worked so hard to get us a great deal on a sweet ride!…read more He was beyond courteous, incredibly helpful, knowledgeable, professional and patient! We are so happy with our experience and especially grateful that we had Elijah as our Sales Consultant. John Sabo, the finance manager was so great to work with as well. Totally recommend this dealership and especially Elijah! : )

I will be a loyal customer from here on out. They didnt hassel me into a vehicle, gave us our space…read moreto decide. They even kept in mind what price range we wanted and respectfully guided us toward what price vehicle we could afford. Their amazing, I will continue to bring my business to them.

Was stuck on the road with a flat tire. Road service dispatched water front towing. Our tow truck…read moreoperator was Joe. He was excellent even with some difficulty getting the tire off the car Joe was professional and kind. He followed us to Gwynn tire and made sure we were in good hands. Five out of five stars. Would recommend this tow company.

I have never in my life seen a more crooked towing company! My neices had an accident and the…read morepolice called Waterfront Towing. They towed the car to their lot and they wanted my neices to pay them $900 and sign over the title of the car for the tow fee. She was not allowed to get her belongings from the car twice unless she paid them $900 and signed over the title. She had to get the state police involved to get her belongings from the car. She did sign the title to the car over to them but they are now taking her to court for $900! They take advantage of women or others that do not know this practice is not legal under the Public Service Commission guidelines for a towing business or any other business that operate under a certificate of need. These people are nothing but thugs and very bad business people who break the law and make legitimate towing companies look bad. They are an embarrassment to the towing and recovery industry and have a long track record of violations. Worst company by far that I have ever seen in 50 years of being in the towing industry.

I've only had one experience here, and it has left a sour taste in my mouth. I was looking around…read moreat BMW 1 series and they had a 128i that I wanted to test drive. I went down over my lunch break and had to track down a salesman. When I asked to test drive the car, he rudely accused me of just wanting to joy ride in the car and told me that they weren't allowed to do test drives in "high performance cars", whatever that means. After convincing him that I was considering this and one other similar car, he agreed to go on a test drive with me (not allowed to, huh?). The salesman directed the entire test drive, only allowing me to go up one interstate exit, turn around, and come back. As this was the cheaper of the two cars I was looking at I probably would have purchased it if the salesman had even pretended to be courteous. Instead 2 weeks later I went back to Pennsylvania to buy the twin-turbo 135i that I had previously test driven at the BMW dealer.

Initial truck purchase went well. I did not waste time haggling with them and just agreed to their…read moreprice. Paid cash for my vehicle. Brought vehicle in for service afterwards and was very disappointed with the mistakes that were made and their ability to handle the issues to my satisfaction.

I'm speaking for the soft touch side. I always pay for the $15 (I've used it a handful of times),…read moremost expensive package & have to go home to wipe all the streaks off cuz it doesn't completely get the film of dirt off. So I feel like I should just have washed it myself. Doesn't get it near as clean as I think it should for $15. & hasn't gotten any better with time. I, personally, will be looking for a different car wash.