I signed up with this company a little less than 18 months ago. I never got a copy of the contract. Sean, the sales rep left with my copy and after repeated efforts to get a copy I have only ever gotten a 2 page pdf that may or may not represent the full contract. I was told I was paying for SEO positioning and the video was "free". The SEO positioning is very poor. In addressing it, I have been told several very different excuses. Finally, I was told the SEO positioning was actually FREE although Sean said the video was free as long as I paid for the positioning. I have repeatedly asked for a breakdown of what my contracted monthly costs are paying for as my contract indicates data usage and "space" on the internet. I have also asked for a breakdown of the cost of the video that was produced for us. Thus far they have refused to give us this information saying a) the company does not have that information available and then b) we don't have to tell you how much we make (I did not ask for a net v. gross breakdown).
The final email to date clearly states that anything their representative may have told me that differs from the services they are actually rendering is something I have to "take up" with the representative. On another note, I have been told by Sean-their representative, (only recently) that "they don't know how to generate key words for positioning for [our businesses] because they're in Belgium." Sean also recently told me in a phone call that "well, you're paying for both the positioning and the video it's all rolled up together but we'll tell people either the video is free and you pay for the positioning or the positioning is free and you pay for the video--it's just sales language".
Do. Not. Do business with them. The video was actually well done but the company is elusive, is currently avoiding rendering any information that we legally have a right to obtain, and refuses any level of responsibility. They are also quick to threaten legal action. read more