After living here for almost two years, I have seen it all. I'm sure most of the glowing 4 and 5 star reviews were written by newer residents who hoped to win a $50 or $100 gift card in exchange for a glowing review, a clear violation of Yelp's Terms of Service. My review is unbiased and reflects my true experience living in this complex for going on two years.
The good: The location is great. Proximity to 20, 30, 360, and 161 is awesome. I love the Amazon Hub. It's very convenient because I can pick up packages any time of the day or night. Since the Epic has been built, there are walking trails and the community is very pet friendly. I enjoy the ability to take my pet to the dog park and bathe him during the warmer months. The gym is convenient and very rarely crowded. Going to work out in the mornings or evenings is a nice perk and the gym is a great amenity. The pool is a nice amenity, when it's not crowded or dirty.
The bad: Walls are paper thin and my upstairs neighbor sounds like Big Foot who stomps around in high heeled stilettos 24/7. Mailboxes are hard to get to and not centrally located.
Parking is awful. When the current property management company took over, they did not reassign parking stickers to anyone so there is no way to designate who is a resident and who is not. So parking is just a free for all. People are ratchet and every other car is backed in. Some cars have plates, some don't. Most cars in the parking lot are not residents, so some residents who pay upwards of $1200 of rent monthly have to search high and low for parking while "guests" enjoy prime parking. Instead of simply issuing parking decals to all residents, the property management company just refuses to address the issue at all. They also refuse to enforce the signs about towing.
I've not seen one car towed and I have only seen one car ticketed in my entire time living here. I pay $125 monthly (which is absolutely ridiculous, by the way) for a garage and I have had my garage obstructed by another car an insane amount of times. I contacted the office about having it towed and you know what they said? They said that I needed to call the towing company. Excuse me? I pay $1315 in rent and $125 for a garage and you are telling me to call a tow company? What are you doing in the office? Clearly not working because I'm doing your job by reporting what's going on and calling the tow company. I called and the lady hung up in my face and the car was never towed. Two strikes for me on that front. That entire situation could have been solved by the front office calling the owner of the garage and saying, "Hey, you're blocking your neighbor in the garage next to you. Do it again and you will be towed." Simple as that. That's all I requested, yet I was told to call the tow company. It's so frustrating because they are so passive, which is why the ratchets have taken over this property and good residents like me are on the way out.
The ugly: The transition between property management companies was not smooth. It was ugly, abrupt, and quite frankly over 6 months later they haven't recovered. There is a new cast of characters in the office every few months. Many of the original residents have left and the new crop of residents is ratchet. Rent has gone down for new residents but old residents are paying a premium. They're begging people to move here and offering over half off of the first month's rent. Why? Because the apartments are dirty, smell like trash because they don't enforce policies like trash should only be put out on certain days and times, and there are lots of criminal-esque people who live in and hang out in this complex despite its proximity to the big police station down the street. I have seen people walking around here who clearly have criminal affiliations toting guns in broad daylight, sporting no parking decals, and management is well aware of this fact. That's quite sad.
There are also men here who think it is appropriate to harass women into dating them. I have encountered several men here who made me feel uncomfortable and didn't get the memo that I was not interested. When I say made me feel uncomfortable, I'm talking borderline stalking.
When you prepare to move, be prepared for the most ridiculous check out procedures of any apartment complex on earth. This property management company only schedules move outs on Sundays and walk-throughs on weekdays. Excuse me? So you mean to tell me that I have to move out on a Sunday and then a walk-through on a separate day because why? That makes no sense whatsoever. I even asked to move out two weeks early and that was still considered breaking my lease (how Sway?) and would necessitate me paying a $300 reletting fee and would not even lower my rent at all. Um, ok. On that note, I'm out. No wonder they have so many vacant apartments.
Needless to say, I am ready to pack my bags, boxes, moving truck, and car so I can get the heck up outta here. read more