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Beverly Hills Day Spa

3.6 (30 reviews)
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Services - Beverly Hills Day Spa

Therapeutic massage

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November 20

If I could give this spa, zero stars I would. My daughter bought me a Hollywood spa treatment so I finally have time to go on November 14, 2022. Everything was great except for the facial. The very next day my my eyes were swollen shut. My face was red and blotchy. I took a picture right away, but I wanted to give it another day because I wasn't sure what was really going on as I never had a facial before. The next day came same exact thing ice, swollen, where it was even painful underneath my eyes so I called the spa and I talk to the owner Chrissy to let her know what I've been experiencing right away. She became very defensive, insisting that she did nothing wrong. I must have sensitive skin and I asked her what kind of products she used. She insisted they were all organic, and I needed to give it another 3 to 4 days. so I took her advice and gave it another 3 to 4 days and during these 3 to 4 days I was taking Benadryl twice a day because I was thinking maybe I could be having some kind of allergic reaction to whatever it was that she was using organic or not. every day I took pictures of my face, my eyes and even my neck was starting to be affected as well, so on the following Wednesday which would've been one week since I had the facial done I went to the ER and explain to the doctors about my facial, the previous Wednesday. As soon as they examined me, the immediately said, I was not having an allergic reaction that this was a chemical burn and it didn't matter that she was using organic products. It is still a chemical burn. They did say that it would heal. It would just probably take another week or so. So, since then I've been trying to get in touch with her by calling her almost every day. I always got her answering machine, so I think she blocked my number because I called her from a different phone today which is Friday, December 9 and yes, what she finally answered the phone. I was just trying to explain to her what the doctor said and she got very condescending very aggressive saying she's been doing this for 20 years. She did nothing wrong and so I asked her since she's been doing this 20 years and she didn't believe this was a chemical burn, what is her opinion what caused the burn on my face and she insisted it wasn't from anything that she did. It probably happened somewhere else. Then she kept repeating over and over again you signed a waiver preventing you from suing me so I'll have my attorney send you the copy of the waiver. I said ok please have them send me a copy. First of all I never even mentioned anything about a lawsuit she kept going there. My intention was never to sue her but I felt she needed to maybe even just offer me back the amount of the gift card that I used that day plus the extra $40 she charged me because prices increased since the gift card was purchased lol really???? I thought that would of been fair to ask, I wasn't even going to ask for the 50 that I tipped her 2 employees for the pedicure and massage because they were great!However I wasn't even given the chance because she hung up on me lol. I feel what's best is just to write this review and post the pictures of what this woman did to my face. Chrissy the owner is very unprofessional and very rude. I just took a screenshot of the text she just sent me. One of the things she stating in her text is that it's been three weeks. I texted her back and let her know. I understand it's been three weeks, but I also have phone records to show that I've been calling her almost every day since my ER diagnosis of the chemical burn and I always got her voicemail, so yeah the only reason she answered the phone today is because I called her from a different phone number because, like I stated earlier, it seems like she block my number. Thank God for phone records and technology. I can't believe this woman she lies and doesn't want to take any responsibility for what she did to my face. Unbelievable! Update to the response from the owner Crissy. I'm uploading the picture I have with the dates timestamped on them. My facial was on November 16th 2022. I started taking pictures on November 17th 2022 and almost everyday up until I went to the ER. Pictures and time stamps don't lie Pic of me with my eldest daughter. And a pic of ER report. I'm a 52 yr old woman mother of 3 and a grandmother of 3. I do not use skin care products now or ever before. I barley use make up. You can't lie your way out of this. Lol she edited her first, second and now third response Last Update I didn't think to screen shot her very 1st response but did on 2nd. Added few texts messages she sent, just look at the emojis (childish)Last text offering a refund of $90 But only if I take my review down from yelp. You can keep your $90.00. I'm done going back and forth with this so called business woman.

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11 years ago

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1 year ago

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1 year ago

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Krisy A.

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4 years ago

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5 years ago

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5 years ago

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Krisy A.

Thank you Melissa looking forward to seeing you again!

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4 years ago

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4 years ago

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7 years ago

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14 years ago

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12 years ago

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Krisy A.

Thank you!

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8 years ago

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Krisy A.

Thank you so much for your honest review.

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9 years ago

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Krisy A.

Thank you!

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7 years ago

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14 years ago

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10 years ago

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Krisy A.

Thank you!

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22 years ago

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Krisy W.

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13 years ago

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Krisy W.

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12 years ago

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10 years ago

Wonderful facial today!! Will definitely be coming every month! Christy is so sweet, loved it!

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12 years ago

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9 years ago

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Krisy A.

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10 years ago

I used a Groupon for a facial and it was bare minimum services at best.

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10 years ago

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Krisy A.

Thank you!

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15 years ago

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13 years ago

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12 years ago

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11 years ago

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20 years ago

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11 years ago

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Krisy A.

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“Will definitely be coming every month!”

Mentioned in 3 reviews

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Beverly Hills Day Spa - spas - Updated October 2026

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