Exceptional sales experience. I started my wild car buying journey at White Plains Subaru trying to…read morebuy one of the new electrics (Subarota/Toyobaru). They were awful and I could not get the deal on the same car that Toyota was offering so I ended up at Toyota of Hackensack with what was a written contract for 3K off and zero percent financing 3 months ago. On the day I was to pick it up, I sold my used car nearby and an hour before I was to pick up the new car, the salesperson said Toyota had pulled the deal and I could only get 500 off. This was 2 days before my wedding. I called Caroline at Toyota City and explained the situation. She was amazing. She connected me to Chris who has to be my fave salesperson in the 10 plus new cars I've bought. He drove to my house, picked me up, and assured me they could get close to that original deal and the car would be there in a few days. The sales managers were fantastic and everyone so disgusted with what had happened to me. The GM checked and TOH had sold that car out from under me breaking the contract. Before I left Toyota City they'd located the exact car/color/features on Long Island and would get it to me the next day. They put me in a used car and off I went. I returned the next day and I went through finance fast and Joe Croce was so helpful in explaining my first electric to me. I had some drama with my initial charging attempts but wow after owning five hybrids I will never go back to gas. Incredible car, amazing deal, very close to my original one, and my total gratitude to an entire team who ensured my wedding was fabulous. I just needed the wheels to get through it!

I did not have a good experience at Toyota City. They have this $1000 deposit that is required to…read moreget a RAV4 and you cannot get your deposit back if you change your mind about the car. Secondly, charge a $2000 up-charge because they know RAV4 are in high demand. The worst part is the up charge for financing, so the dealership can make more money off of you. I received a special buyer rate that is a lot higher than what Toyota advertises at the corporate level. The sales person and the business manager when I asked a question I never received a straight answer.

I took a chance on Mamaroneck. I was on the market for a used M340i. I wanted a 2020 with low…read moremiles. It had to be black and it had to be CPO. I found one at Mamaroneck, and had a no-stress purchase, right over the phone (Mamaroneck is 2.5 hours from my home). Short Version of a Long Story: Over the next couple of months, we found some problems with the M340. The previous owner did some cheap and dirty repairs that were not cool. I was starting to feel very stressed and nervous about this $50k purchase (with tax). However, Ronald Bertrand (my salesman) and Mike (The Sales Manager) have been amazing in their support and commitment to make this right. So far, they have addressed and resolved each issue that has come to pass, without delay. Without complaint, and on their dollar. Buying a used car can be scary when things start to go wrong. I purchased a CPO to not have to deal with those headaches. But the truth is - things can get missed. They don't take off Bumpers and go through every little electronic piece of the vehicle. Nor can they. Things do get missed. We are human. HOW a dealership handles those 'misses' is important. Ron and Mike have shown me that they stand behind their vehicles. And that helps me sleep at night . . even with a CPO with gremlins. Thank you Ron and Mike - for helping me keep loving this car. Thank you for standing behind your sale AFTER the sale. A rare dealership, indeed. Nobody expects a dealership to be perfect. Used cars can always have hidden gremlins. It's HOW a dealership handles those situations that make or break them. You guys are doing amazing, and I appreciate your efforts. Keep up the great work! PS - when I was on the market for a vehicle, I chose BMW of Mamaroneck because of Yelp Reviews. They had 3.75 stars out of 5. Most dealerships have 2.5 or less on Yelp Reviews. That was very important to me, because it says a lot. I don't trust Dealer Rater reviews or Google (for car dealerships), because often times Dealers hand select 'good happy customers' and ask them to review their experience. Yelp is a little bit more RAW. 3.75 is a good ranking for a Dealership. And here is another great review for Mamaroneck. You deserve it.

The most fraudulent conduct -- no one should go within a mile of this dealership…read more Dan received my Chase finance docs and called me to confirm a date and time for my lease buyout. He told me on the phone "yes, come on by, we can do the lease buyout tomorrow afternoon." I drove 2 hours and the moment I walk in, Dan proceeds to try to sell me the identical model new. The moment he found out that he couldn't sell me a new car, he said "one moment" and walked to get his manager, Andy. Andy came over and said, yes, we can conduct this, but it's going be an extra $500 cash for us to do a custom inspection. I showed the BMW Financial doc and told him that this is not a valid charge. He replied "we don't do lease buyouts at this location." Curious that it went from phone and email confirmation, to text confirmation day-of, to an in-person request for $500 in cash additional, to "they don't do lease end agreements" there. Flatly lying for days for the tiny percent chance that they could extort in person.

It was time for a change. Our Corolla was a trooper but we knew it was just a matter of time!…read moreJack Edelman took care of us and made sure we left happy. We didn't get a snow job,; we were ready for it but it didn't happen, which is how it should be.The staff was friendly, accommodating, and knowledgeable. We felt like family. Jack, Mustafa and the rest of the crew, Thank You! You made our experience palatable. As a bonus, we spun the wheel and won a gift card to Sedona! Not the place but the restaurant. How's that for a happy ending! .

Dealt with Syndy to negotiate new vehicle we wanted and OTD pricing. While we ended up not…read morepurchasing from City because a nearby dealer had a new vehicle available sooner, they were transparent and respectful and we would have tried to do business with them otherwise. Thankyou.

Merrick was wonderful this morning. He plugged my from tire and was very helpful and courteous…read more I would recommend this dealership.

Went here to check my wheel studs and lug nuts because failed to inform me after i just had rptors…read moreput in- Irie Merrick and Isaiah were excellent - Irie went abo e and beyond to get me the lug nuts and studs - so did Merrick and Isaiah did a great job putting them on- recommend when in a pinch

Great customer service from start to finish. DCH goes out of it's way to make sure that it's…read moreservice customers are well taken care of from the moment you pull into their 'protected from the elements' drive in service center. If you need to stay through the service there is a very nice waiting room with nice seats, coffee, pastries, Wi-Fi, etc. Mathew Rivera, my service consultant, kept me well informed through the repair process and there was no problem picking up my car the morning after the work was finished. Is is a little expensive...yeah. I was charged $296 for a battery that 'lists' for $279 and can be had online for around $250. But honestly, after being overcharged for auto repair work at other Toyota dealerships where they treat you like dirt anyway it was pleasantly refreshing to experience great customer service.

my 2022 4runner's problem is the fuse, i'm greatful they found it. but instead of using their own…read morefuse they got my spare. it's ok i let it pass, but when i'm gonna use my ditchlight for offroading it's not working. i found out my relay is missing. what gives? is that the kind of service you do? i don't mind that you charged me $900+ for the fuse. atleast you found the problem with my car. but come on toyota city, what kind of management is that?