I ordered a toilet which subsequently leaked and caused me a £200 water bill in 3 months. They sent me a replacement inlet valve which I had to have fitted at my cost. They tested the old one and said nothing was wrong with it. Water was still leaking into the pan but they did not believe me so I sent them a video to show water was still leaking.. They declared they did not know this! T
They then said it was the flush valve so sent me a new one. Again, at my expense, I had it fitted but the water did not stop leaking. I took another video and sent it them. They then told me I needed a new inlet valve to deal with high water pressure. How they could come to this conclusion without testing is beyond me. I asked them how on earth I was to test the water. Their response: call out a plumber.
They then told me that I needed to send the toilet back again for testing resulting in me having no toilet.
I decided to cut my losses, so I had fitted a new inlet valve from James Hargreaves Plumbers merchants who were fantastic and it worked first time.
I sent the Better Bathrooms inlet valve and the flush valve back to Better Bathrooms for testing. It took two courier attempts to pick it up because they failed to make a correct booking. They tested and said there was nothing wrong with the products. I have incurred hours of emails, phone calls, waiting in for couriers to not show up and the expense of three plumbers coming to fit these parts and a £200 water bill.
I'm now taking them to court. read more