The current "assistant manager" Quinten has no clue. Sold my husband the wrong brake pads. Only one…read moreother customer in the store and they were swamped. He had to ask to be helped. Took the rotators in and was supposed to get a call when they were ready went back by and they were on the counter and were "just done". The New guy knew more and was more helpful on phone than Quentin was the whole time in the store. Give the new guy a promotion!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Seriously so happy with the work that was done on my Lexus!!! She looks as fierce as her owner! It…read morehonestly rides smoother now too. So pleased. Window tent, lift, new rims, and new tires. Also they got it back to me the very next day after dropping her off

Great place! These guys do amazing work and are very reliable. Very reasonable on price too…read more Highly recommend.

Free diagnostics if your engine light comes on! That has been a great comfort for me twice in the…read morelast year. I was able to determine that my problem wasn't serious, by the part right there take it home and install it. When it happened again for the second time, it just happened to be the same part that was defective so I took it back for a full refund. Great customer service and very kind employees!

Rude customer service, just went to this location around 5:10, I told was going to have the police…read morecalled on me because I was disrespectful to this old women who works there. She asked what part we need, my boyfriend tells her, she then try's to make her coworker go out and check my car. I don't want that, I just wanted the part I asked for. She then asks what part I want. I've told this women now like 5 times the air filter. If I could give 0 stars I would. I will never go back to this location. She doesn't deserve to have a job if she going to be disrespectful to anyone who comes in.

O'Reilly's Auto Parts in Newcastle has always been my favorite store. No matter what vehicle, what…read morepart. They've always been above and beyond. I needed an odd alternator, the guy spent an hour digging through all his alternators, till he found mine, then apologized for taking so long. (I had no vehicle specs for him, as it came off a 1986 Glastron.) I was just thankful he took the time to find my much-needed part. I have story, after story after story as I drive older vehicles at how awesome this store is. This is my favorite O'Reillys as the employees have always been helpful, and above and beyond. LOL, I wrote this review as I saw the negative review. New Vehicles are too expensive, I will always drive older ones, and always will need help from my Go To Store. I always check with them first.

Dingy atmosphere, dirty, and dark. The employees really don't want to be there. "We can get your…read morepart, just jump through these hoops and it's not OUR fault if we don't get it right" is the mentality of the place. Customer service really isn't their forte, and they have a limited selection of on-hand parts.

freaking terrible I purchased some t shirts an they had no problem takin my money. im still…read morewaiting on them. I tried contacting them but of coarse they won't respond . how bout just send me my stuff that I payed for. im not first to complain. I should have read your reviews before I did anything

I placed a order over 3 months ago , still haven't received it and sad part big chief won't even…read morereply to a email ...... very bad experience , I'm reporting to better business bureau..... I guess I'm just out my $120

If i could put zero stars i would, i had a terrible experience here with the young man with the…read morepatchy beard, I have never felt so disrespected or embarrassed JUST TRYING TO CLEAR MY ENGINE CODE. He "acted" like i couldn't handle it on my own and was completely careless about what my car status was and had basically no enthusiasm about helping me when i could've done it myself. He was very unprofessional

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Whaaat. $50 for a full synthetic oil change!! 10 bucks for full tire rotation! Free air filter…read moreinstall. Free WiFi while you wait. Why did I not know about Walmart's auto services earlier? How do the other oil change places down the street stay in business when they charge $75-$80 for the same service? Just get your oil changed at Walmart now and spare yourself indecision and regret! They are first come first served. I got my car in right away on a Monday morning. Friendly, fast service reps!