My dad and I spent two nights at this Best Western on a recent road trip. I'll spare you my typically verbose (but nonetheless insightful and witty) review and cover the basics. We appreciated the clean, spacious room, but my interaction with the staff soured the experience somewhat.
The room: Clean, spacious, and newly renovated. I spotted plenty of electrical outlets and USB ports (a must for the modern traveler) and appreciated the large, comfortable mattress. I suffer from chronic back pain and seldom sleep well on any mattress other than my own, so I was pleasantly surprised. The ADA/wheelchair-accessible bathroom was perfect for my ailing father**.
Fitness center: The directory listed this as being on the second floor, which was incorrect. It turned out to be just down the hall from our room on the first floor. Two of the machines (an elliptical and a treadmill) were out of order and the entire place seemed a bit neglected.
Breakfast nook: As with most motels in this price range, our stay included a complimentary breakfast buffet. If you've seen one, you've seen them all. The food was fine for what it was; I didn't expect beet-cured salmon benedict topped with truffle hollandaise, after all. My Texas-shaped waffle with chocolate chips, raspberries, and peanut butter was delicious, though, I must admit!
Staff: Here's where I gripe. Not one staff member during our stay was ingratiating nor even superficially pleasant. On our second visit to the breakfast nook (the following morning), I noticed two female staff members glancing at me with looks of indignation. When I approached the juice stand, one of the women approached me and barked, "You left your trash on the table yesterday. You need to pick up your trash." Her boorish manner was indicative of an alarming trend I've noticed lately among service industry people. Simply put, you don't talk to me that way. I am your guest and you are there to serve me. Granted, a certain degree of mutual respect is a given in any social contract, but this woman stepped over the line. I should also note that I saw no readily accessible trashcans near the breakfast nook. I also saw no signage instructing guests to throw away their trash. If management expects guests to throw away their trash, then make that expectation clear. At a minimum, train your staff to be hospitable.
I'm not sure how this place compares to other motels in town, but I can't imagine getting a better deal elsewhere. Despite my issues with the staff, I would still recommend giving this place a shot. Note: if you wish to commit murder or cheat on your spouse, then I'd advise you to do it elsewhere; the monolith out front displaying The Ten Commandments forbids such tomfoolery. Covet thy neighbor's wife (or donkey or ox) at the Motel 6 down the street. They'll even keep the light on for you.
*If this were a typical Ryan M. review, I might have made a crass joke about getting a little wheelchair tattoo on my butt cheek so that I could legally use bathrooms reserved for the disabled, but I wanted to keep this review classy. read more