I made a reservation at the last minute because of problems at my first hotel - there was one room left - nonrefundable. I arrived at hotel 15 minutes later to check in, but discovered that I entered the wrong date: there were no rooms available on this particular evening. Management refused to refund my booking made with an error 15 minutes prior
Was illegal of them to refuse a refund no. Was it unethical? debatable. Was it horrible business practice? Absolutely. As they were so utterly lacking in service, I feel lucky I did not stay there. read more