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    Best Western Plus Brookside Inn

    3.5 (86 reviews)
    ModerateHotels
    Open Open 24 hours

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    Complimentary Breakfast
    Stephanie H.

    I mean, you get what you pay for; it's a three star hotel. I think it's safe to say you won't be impressed with the room nor will you be disgusted by it. There was a desk chair in the room that seemed like it's seen a couple decades of use. The sink did not easily turn off and water would continue to drip if you didn't position handle just right. Additionally, this was the first hotel I've ever stayed at where the room door doesn't automatically close behind you. It seems like it gets stuck on the carpet and you have to force it shut. Overall, it seemed clean and met my needs. The room had a tv, fridge, and microwave. It also included a complimentary breakfast; the menu currently rotates by day of the week. The day I went they had Sausages, Boiled Eggs, Potato Tots, and (Build Your Own) Waffles. For drinks, they had soft drinks, juice, milk, coffee and tea. You use the coffee dispenser for hot water; it's under "flavor shots". The had some Quaker's instant oatmeal pouches by the tea as well. For fresh fruit, they had apples and oranges the morning I was there. (See picture alongside this review for specific items on each day.) Throughout my stay, service was fine.

    Revealed box spring
    Royalty J.

    Check in was quick and easy and the front desk representative was nice. My issues were with the cleanliness of the room and the breakfast attendant. I've posted pictures of the hair in the shower and dirty lounge chair. I wouldn't have known about the old desk chair had it not been for the interaction with the breakfast attendant in the lounge. The attendant hovered around me and gave me EXTRA unwanted attention. Out of all of the guests in the area, I was the only person asked for my room number. From there, she hovered as I selected breakfast items. Since I felt uncomfortable, I decided to take the items back to my room. As I searched for silverware, the attendant arrived with a paper plate and fork advising that if I wanted to eat in my room I could use those. Wonder how she knew I wanted to leave. She then stared at me while I transferred my food. To the point that I moved away from her. This was the most awkward experience that I've ever had and makes me. Ever want to stay again. I only found the shredded desk chair due to needing to return to my room. Based on the price point with this service, I won't be returning.

    Balcony
    Karina V.

    I was pleasantly surprised to see how lovely this Best Western was. The lobby was clean and staff attentive. The room was clean and appeared well maintained. Our room was on the 2nd floor and had a balcony. It was a nice addition to a typical room. The public restroom was clean and spacious. The complimentary breakfast was tasty. Love me a waffle bar! The eggs, sausage, tater tots tartare as you expect. For us the clean room, clean and fresh appearance of the hotel and a pretty decent breakfast make you feel like your getting your money's worth. Would definitely recommend and will return.

    Waffle making station.
    Lisa T.

    Conveniently located off 880/237 - aside from the usual and customary smell of Milpitas, this hotel was on point. I had low expectations of this Best Western, and it definitely surprised me! The front desk was super friendly both at check-in and at check-out. The room we got was located on the 2nd level. Small, but clean! The bed was very comfortable and the pillows were great. I usually like to bring my own pillow because I always find hotel pillows to be way too soft - but these were perfect. An extra pillow and blanket were found in the closet. Nice big flat screen TV. Microwave and fridge in the room. Lots of outlets to plug-in and charge all your devices. The bathroom was clean. Shower pressure was great - and good drainage. (Hate showers when you're standing in an inch or so of your bath water). And! Your stay comes with complimentary breakfast - which again, I had low expectations for. And again, I was left surprised. They had: scrambled eggs, hard boiled eggs, waffle maker, French toast, Canadian ham, breakfast sausage links, fruit, breakfast potatoes, hash browns, bagels, cereals, and oatmeal. A nice coffee machine where I was able to make a vanilla latte. Definitely will keep this place in mind if I need to spend the night again in Milpitas!!

    David D.

    Checkin experience was terrible. The guest services manager, Susan, was rude and refused to use our Best Western rewards points because it was booked by a third party. First impressions are everything. ... and our room smells like vomit. Then the management told me to move my vehicle because they're sold out and can't afford to lose any spaces... the manager was driving his $150,000 Tesla.

    This is one of my personal top 3 Best Western locations I have stayed at. Lots of work trucks when I arrived late in the evening, which gave me the impression that this location is safe and not a party zone (quiet). The staff were all very friendly. Room was a bit dated but clean. It's rare that a hotel room is cleaned to my standards but this location was amazing. The reason I booked this location was to use the sauna and steam rooms. The steam room never got steamy. I didn't have much time, I only warmed it up for about 15 minutes. Also the buttons are confusing so it might have been user error. I am disappointed that I didn't get to use the steam room but the sauna was great. Breakfast was basic. Not much selection for fresh fruit. They have a fancy coffee machine that makes lattes and cappuccinos. There is a bar area which offers some dinner as well. There's also a lovely fountain in the front. About an hour drive to Santa Cruz boardwalk area. Great location, can't wait to visit again!

    Nice king bed

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    1 year ago

    Clean nice rooms,good price,great complimentary breakfast. Just not happy being stuck in the elevator

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    3 years ago

    Nothing to write home about just ok. Freeway noise is a little loud. The rooms could be a little cleaner

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    8 years ago

    Good nice and friendly place for travelers. Even some ares were under constructions but the operations ran very smoothly.

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    Page 1 of 3

    Ask the Community - Best Western Plus Brookside Inn

    Review Highlights - Best Western Plus Brookside Inn

    But this one was for leisure, extending a work trip one more day to visit a friend in the San Jose area.

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    Residence Inn by Marriott Milpitas Silicon Valley

    Residence Inn by Marriott Milpitas Silicon Valley

    (90 reviews)

    $$

    The General Manager is a very nice person. The breakfast is included and the gym is nice…read more They also have a basketball court and a jacuzzi. Nice hotel

    We loved our 4 day stay at this Mariott Residence Inn, Milpitas Silicon Valley location. The only…read moreproblem we had, started off bad which was minor was we didn't get our room keys upon checking in, it wasn't ready til late the next day, so security had to open the doors for us, we checked in late at night so having a room key didn't matter, just having breakfast the next day we had to have the room opened after. Despite that, I loved this Residence Inn, very great convenient location, staff are super friendly and the parking is FREE!! I originally had another place in mind near the airport but the parking fee $25. x4 days which I saved by switching our hotel over here. Coming back late at night we had no problems with finding a parking spot, we were lucky to find a spot close to our room. Lets talk about the breakfast that I read great things about, it is true from the reviews, really Wow! staying here for 4 days, I was worried we would get sick of eating the same items but I can see they have different selections, I can see the staff working so hard, when preparing the daily complimentary breakfast & happy to see there is rice, furikake and miso soup! Reminds me of another Marriott when we stayed at Hillsboro, OR. Breakfast staff are so friendly, they greet you with a smile, I can feel the joy and love, while enjoying our breakast. 5 Stars! I loved our room, it is very spacious! Enough for the 4 of us, My hubby and I, My son and his friends. We sure made use of and utilized the stove, dining table, and fridge. We were here for a film festival out in Gilroy for few days and staying here was convenient for us. Also close proximity to Silicon Valley companies, Cisco System and ScanDisk. Near Great Mall, 10 miles from SJC! Thank you wonderful staff, I look forward to staying here again! Totally recommend!

    Element San Jose Milpitas - Exterior

    Element San Jose Milpitas

    (120 reviews)

    I had such a great experience at Element Hotel! From the moment I walked in, everything felt clean,…read moremodern, and welcoming. The rooms were spacious, comfortable, and thoughtfully designed -- and I especially loved that the room had a mini kitchen. It made the stay so much more convenient having a refrigerator, microwave, sink, and space to prep small meals. Perfect for longer stays or just having snacks and drinks on hand. A huge shoutout to Davina at the front desk -- she was absolutely amazing! She was friendly, professional, and genuinely helpful from start to finish. She went above and beyond to make sure I felt taken care of, answered all my questions with a smile, and made the entire experience seamless. Customer service like hers truly makes a difference. I'll definitely be staying here again. Highly recommend!

    I liked this hotel, but we got unlucky going there for a family staycation weekend when there was a…read morekids sports team group staying there too. Some of the kids were really loud and rowdy... my whole room was rumbling and shaking for about an hour at night because those kids kept running up and down the halls. They were not pleasant to be around. Breakfast time was also crazy... dozens of families with kids trying to get food... and some kids are pretty unsanitary the way they grabbed food... and some kids were wasteful too, I saw lots of good food get dumped or left on the tables after they left I really liked the hotel and would go again. I just hope we don't happen to stay with a bunch of sports families again bc it was a bit stressful for me being around that community. I think the hotel staff should've tried to place all the non-sports-team customers far far away from those customers that came all together, to avoid the noise issue. I did not rest well. Gym was clean. Pool was small but nice for kids to play around in. Hotel was a bit older but everything was in good condition. Breakfast buffet had a great selection.

    Hilton Garden Inn San Jose/Milpitas - Hotel Exterior

    Hilton Garden Inn San Jose/Milpitas

    (129 reviews)

    $$

    The hotel was going through renovations during my visit. They didn't have a proper lobby to get to…read moreyour room. You had to go outside and enter through an external door. I was happy with the location of my room because it was close to the entrance. I could park nearby and it was easy to load and unload my car. However, the room left a lot to be desired. The bathroom was so tiny and the toilet was positioned right in front of the mirror so you had to either position yourself on one side of the toilet really close to the counter or you stood to the right of the toilet, but far from the counter. The shower door had a gap so the water leaked from the shower onto the floor. It is just a matter of time before the flooring will warp because of this water. The bed was okay. I wish they had firmer pillows The hotel is located behind an In-N-Out. I thought this would be cool cause I could just easily walk to In-N-Out for food. However, it was so crowded with people going through the drive-thru and people hanging out in the parking lot behind it. The hotel is located at McCarthy Ranch, which has numerous restaurants both sit down and fast food and shop. This usually meant that the area was pretty busy. As far as Hiltons go, this wasn't the best. I was hoping that the location would make up for it, but it actually worked against it.

    Considering I had to stay for 3 nights, this was a comfortable stay. The fixtures are updated and…read moremodern compared to some other hotels. The room was well made when checking in and the sheets smelled pleasant. The fridge kept drinks cold and even frozen at times. It's nice that there's a microwave available, although I didn't have the need for it. There were a myriad of dining options nearby including fast food and sit-down establishments. In-N-Out is just beyond the parking lot. The location was easy to access from the freeway. There's a bar downstairs and restaurant on site with limited options. Breakfast is available for a fee. Overall a nice place to stay.

    Hampton Inn Milpitas - Guest room bath

    Hampton Inn Milpitas

    (64 reviews)

    $$

    Exceptional Service motivated me to write this review…read more First I want to focus on the friendly, helpful and professional staff. From checking on parking requirements before my booking to the check in with Aastha, who was exceptional all aspects have been 100%. The room is clean and reasonably appointed. I have strong hopes on the breakfast. All booked thru Hilton App with no issues. The phone key was not functioning at this time but I saw that Hilton is footwork on the backend systems on the 28th of September. No worries, card keys were quickly provided. I would certainly stay here again if I needed a stay in this area. FYI: It's about $20 to Uber to SJC.

    They need to remove the manager, Gabriel who is disrespectful, lacks customer service, verbally…read moreabusive to women and men, lacks professionalism, is NOT cool, calm, collective. He makes the experience of never wanting come back ever! GO to the Best Western, Milpitas, they have elevator, bar, free breakfast, parking and I believe happy hour. There are several hotels on McCarthy Ranch, Staybridge,Courtyard Milpitas, Hilton Garden Inn, Residence Inn, Larkspur Landing, Sonesta San Jose, Embassy Suites-on Calaveras Blvd., Update: On 7/26/25, I received a phone call from Gabriel LeBron? According to him, corporate asked him to call me directly for this review above. Why would the person I placed a complaint on call me directly. I told him I never need to speak with him from day one on April 11th. According to him, again, I am no longer allowed to stay there! And why would I refer my friends and family to an establishment were the manager is so unprofessional! He must be someone's son to have him there? The Hilton has lost me as a guest. Don't go to this hotel at all!!

    Holiday Inn & Suites Silicon Valley - Milpitas - Public lobby restroom

    Holiday Inn & Suites Silicon Valley - Milpitas

    (45 reviews)

    $

    We really enjoyed this hotel. I have never stayed at such a nice Holiday Inn. I was looking for a…read moreroom for Niner game and came across this . I had some holiday inn points I never used because I don't really stay at Holiday Inns because they just aren't nice to be honest. But then I came across this location.It's brand new and looked very nice so I decided to give it a chance. Checking in was a breeze. Employees were very friendly and helpful. I was right this hotel is very nice I couldn't believe it was a Holiday Inn. Holiday Inn is stepping their game up lol. They do not offer free breakfast. They do however have a small restaurant in hotel that you can buy breakfast . They also have a rooftop bar which is pretty cool. I loved our room. It was perfect!! The beds were super comfortable! The next day when I was about to leave I noticed a large group of younger kids having a party at the pool . There was a couple in parking lot near my car so my man moved my car. Glad I was leaving lol. I would definitely stay here again.

    The hotel sits tucked between a residential neighborhood and several corporate buildings, which…read moremakes the area quiet and easy to navigate. There's plenty of parking, which is always a plus. At first glance, the property looks fairly new, but once inside it feels a bit dated or slightly rundown -- maybe due to the lighting and overall décor. The restaurant/bar is right next to the lobby, and the space tends to be occupied by bar customers, which can make the lobby feel less like a hotel common area. The room itself is average, exactly what you'd expect from a standard Holiday Inn. Nothing bad, nothing standout. One thing to note: there's no complimentary breakfast, unlike many other Holiday Inn locations, so factor that into your budget. For a 1-2 night stay on a budget, it does the job. The location is convenient, and I especially liked having a drive‑thru Starbucks nearby -- perfect for early risers.

    Hyatt House San Jose/Silicon Valley - Meeting Room

    Hyatt House San Jose/Silicon Valley

    (153 reviews)

    $$

    North San Jose

    Loved this hotel!…read more Pros: Room was spacious. Beds were very comfortable. Rooms were super quiet! TV's were sized for the room! Pool was clean. Saltwater is a great touch. Healthy eating options (Chipotle, Chick-Fil-A, etc.) in walking distance. Target in the plaza across the street! Complimentary Breakfast Buffet. Workout room was adequate. Very close to Levi's stadium. Cons: Internet was a tad bit slow for being in Silicon Valley. Parking is paid. $17/night. We have not had the need to pay for parking at any of the other Hyatt houses and Hyatt places before. Silly, I thought. The plaza had cautionary signs about car break ins and safety every 20 feet. It was odd and a little scary that they had to put close to 20 placards at this small lot.. All in all, we would stay here again. Comfortable, quiet, pool, Breakfast, etc.

    Hands down my favorite hotel in San Jose. . Location is perfect, walking distance to stores &…read morerestaurants!! Can't beat this location, was able to walk in the morning and get some champagne for mimosas:) Check in was a breeze, employees were very friendly and helpful!! Rooms are a great size & has a living room and mini kitchen. Beds were very comfortable! And I loved the bathroom. Complementary breakfast was very good. One of the better breakfasts offered from a hotel. Many options to choose from. There is a nice pool which is great in the summer! This is my preferred hotel when in San Jo.

    Best Western Plus Brookside Inn - hotels - Updated May 2026

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