Don't go here unless you want to get ripped off. You will pay exorbitant amounts of money for…read moresimple or unnecessary "repairs" Whenever possible DIY to save from paying $150/hr labor costs

An excellent place to do business with. Above and beyond customer service. Caring, friendly,…read moresincere, and knowledgeable staff. Excellent pricing on two new RV batteries. We will definitely come back here for future automotive needs.

Everytime I go to this place, there is always a long line. Extremely busy location…read more But staff working there are usually helpful. One time I went there looking for a part but they didn't have it but told me Ace Hardware would have it and sure enough, they did have it. TodayI had a pick-up order that wasn't ready yet but walked in anyway to ask how long it would take. Very nice girl wento to get everything for me right away.

Kinda noticed this store will do anything to void a return as if it were their own money, kinda…read morestrange, maybe they got nothing better who knows.

Excellent service and customer care! Drove in to get a new…read morebattery and the woman who took care of me did an excellent job in every aspect, from hello how may I help you to installation of the new battery ! This was at the store on Valencia in west Tucson.

I really appreciate the service that I received today. Jesus went the extra mile to help me with…read moreevery step of the way. I went in to buy oil since my car's been leaking a lot and Jesus helped me figure out which oil I needed to buy, even checked my oil to see how much was lost so that he could tell me what size container I would need and even put the oil in the car for me. Jesus was very patient throughout the whole process and when I forgot my wallet in the car and had to go back and get it and was patient even when I couldn't even find the button to pop the hood. Thankyou so much Jesus for being as patient and helpful as you were. Great customer service.

EXCELLENT STAFF! Took my axles from my '66 Chrysler Newport to them to have the bearings pressed…read moreon, and they managed it in minutes, for a fraction of what most machine shops charge. Their machinists KNOW their trade VERY well. I discussed the peculiarities of my model, and the head was familiar with it. Store staff also is friendly, and eager to please customers. I'll happily use Cost Less again.

Purchased an alternator from Cost Less and had it replaced in their parking lot only to find that…read moremy car still didn't work. I had to have it towed to my mechanic where he found the alternator purchased from them was bad. Per my mechanic, that was my first mistake. He added that they had horrible customer service and they weren't going to like me telling them their part was bad. HE WAS ABSOLUTELY CORRECT! They did not want to give me a refund; stating that their policy is no refunds on parts that were already installed. How was I supposed to know it was bad before installing??? I had to argue with them and they stated they had to confirm their alternator was bad. They were supposed to contact me the next morning, but instead they avoided me. They eventually ended up refunding me my money and stated they had it tested and it was good. But my car worked perfectly fine with a new alternator from Tucson Alternator where they tested the old one and confirmed it was bad. They also charged me a 15% restocking fee.... for their BAD alternator!!! Instead of apologizing for the inconvenience, a week without my car, a tow fee of $130 and labor for my mechanic when it could've been fixed that same day in their parking lot if their part was good; they were the ones upset at me. Horrible experience. Highly recommend everywhere else except COST LESS!

First of all I called and got great service they said they had a part that I wanted and when I got…read morethere it was available. Also when I got there I was shown exactly where it was and what kind of choices I had. So I appreciate the good service and I noticed when they're started to be a little bit of a line the manager step right out of the back and came up to the front and started waiting on people. It's also conveniently located with good parking and good access on and off the highway

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Simple lube shop but these guys get the job done. With an appointment I had no issues getting in…read moreand out, swift service. Even though these guys were really busy they took care of me with a smile.

The facility on Valencia is great. The employees are courteous, helpful, and knowledgeable for my…read moreneeds. Scheduled an appointment and they were ready to work on my vehicle. Other centers have been rude, do not follow appointment times. Stick with Valencia store.

I am writing to report a very concerning experience I had tonight at one of your AutoZone locations…read moreinvolving an employee identified as Maribel C. I visited the store because my vehicle's check engine light came on and I needed assistance with a diagnostic scan. The store hours indicate it is open until 11 PM, and when I arrived there were no other customers inside the store. The employee at the counter appeared to be using her phone and did not acknowledge me when I walked in She stayed on her phone for 2-3 mins at least while I still wait in line nobody in the store. Worse customer service ever Autozone really hiring who ever at this point never had problem When she eventually asked what I needed, I explained I was requesting help scanning my check engine light. She responded with a dismissive attitude and stated they do not perform scans at night and that it was "AutoZone policy." The tone and manner of the interaction felt unprofessional and unhelpful, and no attempt was made to offer alternative assistance. I then asked to speak with a manager and was told the manager was not available. During the interaction, I also observed behavior that raised concern about attentiveness and professionalism. In addition, there was a noticeable odor that made the situation uncomfortable and concerning as a customer. I believe this situation should be reviewed by store leadership. I have been an AutoZone customer for years and normally receive helpful service, which is why this experience stood out so strongly. I am requesting that this situation be reviewed so future customers are treated with professionalism and respect. Thank you for your attention to this matter.

I went in for a dead battery that was still under warranty. The girls who work at the store on…read moreValencia and 12th in Tucson,Arizona Raquel and Heaven were so sweet they continued to try their best to help me as the Manager refused. The original battery I purchased 2 years ago that was still under warranty found out it was the wrong battery to my vehicle. The manager was rude wouldn't speak or look at me directly I had to question myself like if I knew him or did something to this man. He was so rude and immature after over 45min of the two sweet girls trying to help me he then decided he wanted to help, probably just wanted to get me out of the store. Moral of the story is don't be in customer service or a manager at that is your going to be rude and empathetic I could go on and on about this so called Manager named Victor!

wow, so easy.....walked in and a friendly staffer quickly said, "can I help you?".....most parts…read moreseem to be retrieved from the back after you ask at the counter (no paging thru a clunky massive book in the aisles trying to find a listing for what you want)......all the filters I requested were in stock and the staffer even wrote down the car model on each box (two different cars) without being asked!....intuition and experience!......great to find a place like this......

Marco was great and easy to work with. They installed nerf bars in less than an hour at a…read morereasonable price! It was a last minute phone call and he was able to get me right in. If you need extras on your truck, call Max Truck Plus.

Max Truck Plus had a competitive price on the tonneau cover for my truck. They did excellent work,…read moreoffer a 10 year warranty, and Marco, the owner, made sure the cover was installed correctly. I highly recommend Max Truck Plus.

What lovely customer service. I was at a different location and they didn't have the part I needed…read more So they sent me here and Diego was very helpful. He'd ready pulled the part I needed. We matched it up just to make sure it was the right one. Very easy transaction. Good customer service, really affordable pricing, and a decent location.

I received horrible customer service at the O'Reilly's location in 12 and valencia, I received the…read morewrong part twice and Reps obviously have no product knowledge so how are they helping the consumer at all?? I would like to report an employee who works at store in 12 and valencia the name on his shirt was luis skinny mexican guy. He was extremely rude, hateful, and disrespectful! NEVER be treated like this by a rude, judgemental ***** who doesn't belong in a customer service position! It's ridiculous the way he acted and I'll NEVER be back there again!