I took the motorcycle safety course last spring and the company failed to turn in my test to the…read morestate. Further, the instructor failed to engage with people in the class that weren't Hispanic. He didn't wear a helmet and was ill prepared causing the riding test to be done at the end of a 12 hour day. This caused several mechanical issues with the unsafe garbage we were provided to ride. The bikes used failed to have blinkers and several had been dropped repeatedly.

From the owner: Driver's License WA State Testing: Knowledge (Written) Testing & Skills (Drive) Testing offered in…read moreEnglish & Spanish, as well as oral testing in English & Spanish per request. Teenage Drivers Ed: Classes offered in Sunnyside and Grandview, as well as Zoom. Adult Drivers Classes: offered in our Sunnyside location (must schedule). Defensive Driving Course offered once a month. Most of Our Instructors are Experienced Teachers and Police Officers.

Passed my driving test at the Pasco location, Steven is a good teacher and very nice. I do…read morerecommend this driving school if anyone is interested.

I know I keep missing my appointments for written test but finally I passed after 4 years and…read moredriving test went awesome I wanna say thank you ladies for your help and now I'm able to drive. Thank you again!!!

The lady who administered my test was amazing, she was nice, as well as what I believe to be a…read morepretty fair examiner. She made sure to give me a very detailed and caring explanation afterwards at what I can improve on caring for my safety and others. The front desk guy as well was super sweet and helpful. He helped make sure I was able to take my test after some hiccups. Overall I think they were a good place to choose for my exam. I say never judge a place off a couple bad reviews!

I've heard the stories of the female owner being rude, having a bad attitude, not patient with the…read morestudents, and cussing inside of the classroom. I normally give the benefit of the doubt but I felt compelled to leave this review. My son had a drivers test scheduled and we put off some family things so we could make it to the test. He was scheduled at 3:00pm and we arrived 15 minutes early to help our son freshen up on parallel parking on the backside of the business. My son entered the business, before 3pm and the owner was busy with another student, who had just come in from a drive. My son was ready to start his test and he was told he could not use the business car to take the drivers test, when he and the class were previously told they could. This was common practice. There was a notice in the front indicating they had no cars to use because it was broken down since May. Nevertheless, no one called us or my son to advise us as such. My wife called and our son called to make an appointment and they were never advised we'd have to use our own car, which wouldn't have been an issue. We rushed back to the office and arrived at 3:01. The owner refused to allow our son to take the test because she was "on a tight schedule" and had back to back drivers. She refused because our registration and proof of insurance were not on the table. The young lady in the front was professional and took a look and advised the owner, in front of us, she in fact didn't have any appointments until 4pm. The owner still refused to allow our son to take the test. This was an easy fix and she could have been reasonable. They could have called and advised us of the car situation. Even then, could have extended a little bit of grace, with a little patience, while we gathered our documents from our car. The amount of time we spent trying to get a refund and her troubleshooting the computer, our son could have taken the test. She wasn't in no hurry. She never apologized for the miscommunication. It was ALL our fault. If you, a customer is reading this review, take your business elsewhere. There should be no room for this type of behavior and business etiquette.

That where very nice and polite very helpful they give you clear directions on what to doread more

Your kids are NOT safe with her . Three girls started insulting my daughter she pulls them out to…read moremake them apologize to eachother instead of calling us parents to work it out , the kids proceded to cuss my daughter out and get in her face like they were going to hurt her she didn't step in to help or stop anything letting it all unfold three girls bullying my daughter all alone . when my daughter told me i was going to file a police report she wouldn't give me the footage because she said it didn't happen i told her if that's true show me it and we can leave everything alone she wouldn't let me because "i wasn't in the class" despite being her mom , not allowing me to defend or protect my daughter i knew she was lying cause why not show me the video if nothing happened ? i asked her to seperate my daughter and the three girls which she refused , why? i don't know why leave three girls together who are trying to intimidate my daughter telling her stuff in class . She only wants the money , crams tons of kids in a tiny room and makes them watch videos doesn't teach them nor help them learn to drive expecting them to know how despite paying her 4-500 dollars to teach them !!!she's on the phone the entire drives not available when my teenage daughter needs help to drive !!!! Do not send your kids here if you want to protect them !!!!

My daughter had her permit for almost a full year and I wasn't quite ready or confident in her…read moregetting her license, and neither was she. we signed up for CARS driving school Hermiston with Kirt and Stella. Within a few weeks, our daughter was much more confident in her knowledge, as well as her driving abilities. I watched her flourish behind the wheel of her car and truly begin to enjoy driving without the overthinking and anxiety that came with it before. When she passed, being able to walk into the DMV, pay the fee and walk out with her license, no additional testing was the cherry on top! I would recommend CARS to anyone!!!

Driver was the best , was very happy with positive attitude, and was mindful of me hearing, would…read moresuggest to new drivers

It was nice and quiet to be able to concentrate on the test. Everything was very clean bathrooms…read moreand testing area. Driving license office's are very professional and helpfu.

Very professional and personable. Fair prices and friendly faces every time I've gone it. Will keep…read morerecommending them!

We'd heard good things about them but teaching without masks above noses and not enforcing students…read moreto wear masks properly yet requiring in-person class left our student extremely uncomfortable. Look elsewhere during covid.

Selah gave us a ride through rough terrain gravel roads up north, the skill and execution she used…read morenavigating the perils roads was top shelf. I will definitely be using Selahs driving in the future. (Though I would appreciate some other music artists in addition to the incredible Taylor Swift)

From the owner: So this a business fully for my siblings and people who I drive around please give me 5 stars!…read moreThank you! :)-

I have two kids who went to 911 driving school and they loved going there. The instructors are very…read moreknowledgeable and they teach you everything, because of them, my kids have never been in a single crash or been ticketed because of this great driving school.

I had a mostly positive experience at 911 Tri-Cities Driving School, as the majority of my…read moreinstructors were kind, patient, and professional. However, one instructor - Jeff Gerig - stood out as a significantly negative experience. During my drive with him, he was unnecessarily rude and impatient in a way that made the session genuinely stressful. He raised his voice at me multiple times in situations that did not warrant it, and his communication style was more demeaning than instructional. For someone working with young, inexperienced drivers, he showed a clear lack of patience and understanding of how to effectively teach and support a student who is still learning. After that session, I was genuinely hoping not to be assigned to him again. Good driving instruction should build a student's confidence - not undermine it. It is also worth noting that my sibling attended this school before me and was assigned to Jeff on multiple drives. They described him the same way - unnecessarily rude and disrespectful. This was not an isolated incident or a one-off bad day. The school itself was fine, and I do not want this to reflect on all the other instructors assigned to me with the rest of my drives who were genuinely great. But I'd encourage the school to reflect on whether Jeff Gerig's approach is appropriate for working with young students, and I'd encourage other students to request a different instructor if possible.