I have never in my life dealt with such unprofessionalism. I cannot recommend them. They took my deposit and after a couple of weeks I had to call them to confirm the deposit and ask about an installation date because I had heard nothing. The day they began installation, I went out to show them which gate to use to get into the back yard and showed them how to unlatch the gate. After crew was gone at the end of the first day, I walked around the house to see how work was going, how much was left to do, etc. I discovered that the latch to my gate was ripped out of the post, leaving a hole in the post. After finding something to prop aganest the gate to keep it closed, I contacted the Project Manager to let her know about the damage and told her that I preferred to use the person that has done all my home repair and remodeling for the last 5 years because I trust him to be fair and do good work. I took pictures of the damage and sent to him and he immediately came out and gave me a quote. The roof was completed the next day and it took a over a week to get BCR out for the final inspection for paperwork to turn in to the insurance company. I again mentioned the gate latch to the PM and showed her the damage and was told she had to have someone else look into that and get back to me. No one did. I called to tell PM that the repair had been scheduled and asked to be called to work out getting the cost covered. No one called. I called the BCR office, the PM took the call and said they would not cover cost. They are trying to blame wind on ripping a solid metal latch out of a post. At first she tried to say it was already broken until I told her that the day of the winds and 2 days before roof crew began work, the person who does my lawn care came out to mow, at BCR's suggestion, and when they left the gate was in perfect working order.
There are many other roofing companies in the area so I suggest you call any of them and not waste time with Best Choice Roofing of Savannah, GA. read more