I ordered pair of pants (38" waist, 32" inseam) from Best Buy Uniforms. The same day, I received an email acknowledgement of my order.
A week passed, no delivery. I called Best Buy Uniforms. They told me that the order would be shipping the following day.
Three more days passed, no delivery. I called Best Buy Uniforms and was told that the order was enroute to me.
The next day I received the order, but the pants had a 32" waist and an unfinished hem.
I got on Best Buy Uniforms website and asked what I needed to do to exchange these pants for the correct ones. I received an email saying that I needed to fill out a form that was attached. In addition, I was responsible for paying the shipping cost to return the pants, plus I was responsible to pay a 20% restocking fee.
So Best Buy Uniforms' expectation was that I was going to pay extra money to correct an order that they screwed up.
Thanks but no thanks. I donated the pants to charity. read more