skullcandy earbuds are trash! Do not believe sales staff at bestbuy. Final sale, not returnable. SCAM!

i recently purchased a tablet online from surrey central best buy for a disabled friend as a gift.i paid with my credit card provided her address and thought all would be well the package was dropped at her door without so much as a knock the tablet did not work from dsy one, only showing rainbow screen my friend travelled on her scooter two miles in winter weather to return and exhange the tablet only to be told " we dont do that, send it back to the manufacturer. thanks an effing lot Best Butt! you ripped off a disabled senior she has no money to ship it back and you sell defective goods and dont stand by your product! recommending NO ONE uses this store!!! read more

Told the worker I was looking for a set of earbuds. Showed her the picture too!!! She goes and gets one cause it's white in color. Tells me it's the same. I looked closer and it was totally different!!! Different hous of play and different style. She was too lazy to call other bestbuys to see of they had my item u wanted. Fk lazy stank armpit lady needs to be retrained!!! It wasn't even busy today. Lazy B!!!! read more

If i can give this place a zero, i would. Three times now for three different items, it shows on their own website that there's stock, but they couldn't find it! Extremely disorganized. This time i asked an employee for help to locate a cable, and she just told me to go look in the area, and that's all there is. I already looked there and it shows on the website that there's stock. It's ridiculous every time i come to this location. read more

Best Buy - Electronics Near Me - Surrey, British Columbia

I am giving a 5 star rating for the exceptional customer service I have had each time I visited this store. They are always wanting to make sure their customer finds what they need and suggest low cost quality products. And these jabra elite Bluetooth ear buds are wicked awesome at $79 sale read more

Solid 3.5 star but someone tried to make my day better by saying hi. So I am happy to give a 4 star. Place is clean. Displays are well placed. They don't have all the copies on the floor but they can call the back to get them. The cashiers are the hardest working in the store and I do appreciate it. read more

So broken upper arm, I ordered a tablet to read, do genealogy & play games with. Get three emails almost immediately from ordering at Best Buy one is my receipt, one is my tracking info & of course 1 is the insurance. Ordered 28th December. Now this is where I wish I could find someone that cares about delivering it. They use Purolator, screammmmm. So the Puralator driver came looked at the intercom made the decision that he was incapable of working an intercom, didn't phone cause the company doesn't provided them with phones. I was on the phone to Purolator b4 he left the parking in front of the building. Too bad for me. So they left the package here in Maple Ridge for me to pick up. If I could pick the damn thing up I would have gone into Best Buy, if I knew Best Buy used Purolator I wouldn't have placed the order. So because no one cares whether its delivered I'm getting no service from either. Purolator for some strange reason daily takes the tablet to Port Kells & they start the shipping procedure over & send it back to the holding place in Maple Ridge. Every time they do that it restarts the 5 day pick up hold so this little circle of BS could go on indefinitely. I told him its already over a week & he said it'll start today. Just doesnt get it. I waited 2 hours today to talk to someone. Purolator couldn't be bothered, they've been paid. Tried Best Buy again, 3rd time, & they keep saying they can't do anything til the 5 days is up & Purolator returns the tablet. And it won't be immediate cause it has to go back east to their financial department. So I paid for a tablet on the 28th December and so far no one is able to tell me when I will get a refund. And yes I tried to give them a chance by asking for a 2nd delivery. Somethings wrong when 2 companies can take my money & my merchandise, kick me to the curb & say I'm Sorry. I know this is long but I am soooo frustrated. I'm so disappointed in Best Buy. No-one seems to get the fact that I've paid for something over a week ago & I still haven't received the product. Isn't that theft or fraud or something!!! Boredom & anger really not a good mix. read more

I've been in other stores and no doubt this one it's the best one. I found what I want, the staff is friendly and they help me out to get the best product according with my needs. They deal so good against COVID. read more

Terrible Terrible Store. Very biased to other people that are not from their background. I bought this skull candy wireless headphones after several attempts with other ones that end up being useless. After two weeks I bought skull candy the head set stopped working and went back to get it checked out. Was advised to purchase another one, I did with another money from my pocket, but I was never refunded my previously purchased money. read more

Best Buy - Electronics Near Me - Surrey, British Columbia

This place isn't as bad as other reviewers are complaining about. Sometimes it's hard to find an available member in the area on which you want to purchase an item to, but all these other complaints from other reviewers are just silly. Complaining that BeatBuy wouldn't take an item back AFTER the return policy was expired... really? That's you're fault not theirs. You need to manage your time better, and not buy something you intent to use for an event and return after. Complaining because they don't understand how financing works, complaining because they didn't have a video game in stock. All silly 1 star whiners with no valid reason to rate 1 star. All in all, this place isn't bad, like any other place it'll have its ups and downs, but not as bad as the 1 star whiners are making it out to be because they didn't get to bend the rules to get what they wanted. read more

No wonder why so many yelpers have given this place such a low rating . My story starts few months back when I thought of buying MacBook. I asked one of the girl at customer service about the finance option which she explained that I can get a bestbuy credit card n would not need to make payments for a year. Thinking it a wise idea i got $3000 credit n spent that on MacBook. After couple months , I got a call from desjardins (credit card company )that I need to make $450 payment otherwise it will go on my credit report . I was so pissed n explained him that I didn't know about it. I had to leave for states that evening so I had no time but I still went to Best Buy to make the payment as that is how u do it with their credit card. When I tried talking to the girl there , she simply denied that she didn't say anything like that. ( really?? U think I am making things up) Anyhow I was in rush so I didn't argue n left . 15 days later I had to buy navigator so I went there as it's closest to my house. Mostly they have a lot of people on the floor serving customers or maybe wandering around the store trying to stock or find some product . That day one of the sales person pointed to one section n asked me to find it there ( she pointed to wrong section) so u kept looking but couldnot find . Then after sometime I found the navigator i was looking for but then I needed someone to get me one so I had to wait again to see if someone can help me. Anyways a salesman did but its not good for any customer to wait that long when they have so many people on floor. Point is wat do they do?? They need to learn how to approach a customer who is looking for something. One time I even heard one of the salesmen telling another customer that he cannot help him because he is helping me . Oh come on!! U have walkie-talkie. Use it n ask ur colleague to help him. Thats good customer service. Then finally today , I went to get my MacBook format ( service at geek squad). Holding that heavy box of MacBook when I reached the top of elevator, Best Buy door was closed n there were two salesmen standing outside. I asked them - is it closed ? They said no somebody is gonna open the door as the guy was on phone so I kept waiting there for the door to open. Finally we were let in . The moment I stepped in , I kept walking towards geek squad station n thinking in my head that the place doesnot have any customer so are they serving anyone or not. (Be mindful all the employees n managers were there, they saw me coming in) Nobody asked me anything n i kept walking . Ultimately I asked one guy if they were closed n he said yes they are. I asked him if he can keep my desk top so that geek Squad will be able to fix it next morning but somehow he didn't . When I was walking back , the main door was closed n again all employees were standing in the entrance maybe discussing something or what. I didn't wanted to say anything as I was super mad but still I asked them that why didn't anyone of them informed me that the store is closed, the moment I stepped in??? Because I am under the impression that if u have let me in that means u are serving customers n if u are not then atleast u can let that customer know before she enters. Omg . I don't believe what the manager did . Even though I showed my complete disappointment. Because I didn't wanted to create a scene as I have worked in retail n I know it all so I asked them if they will open the door so that I can go out n they said sure . They opened the door n I came home furious . My question is - How can u let a customer go off ur door without serving him or her right way. Holly-molly it was such a bad experience for me . I have never been so critical but they need to learn customer service. read more

The worst store ever with worst customer service, got pair of headphones from this store and an extended warranty on the boxing day sale, but today the price is obviously not the boxing day price, best buy and geek squad denied that they never said to replace any product if it's broken or whatever, and Employees are so rude they just don't even care if you are getting something or not, gave me wrong information that I've to come to the store to replace my headphones if broken or stop working so they can sell me the extended warranty, travelled all the way there and they said, they there is no such thing like that, I was like what the fuck! I had the receipt indicates that I've paid for it and they still don't care at all, instead they just gave me the bestbuy customer service number. I didn't come to your store to get customer service number!! I can do that shit by myself at home... I don't recommend going to best buy at all, these fucking losers gonna steal your money in any way. You guys don't even deserve 1 star read more

Best buy is digging there own grave. Only store in the area that had the camera I was interested in. $1500. none on display to try. So only way is to buy it. BUT, they want to charge a 15% restocking fee if I try to t return it after opening it. Amazon has it for the same price. Longer period for returns. No restocking fee. No two hours wasted going to the store. Bestbuy will soon be joining Radio Shack read more

Went in a week ago and saw a game I wanted to buy but they didn't have it in stock when I went to the cashier. No big deal, told me that new stuff is ordered every week. Went back this week to buy the same game but again they didn't have it, thought I must just be unlucky. Just checked online to try reserving a copy next time they get some in but they don't even have it available at their store. Other places they list it as out of stock but here it's not available and they still keep 5 boxes for it on their shelf. read more

I had an absolutely horrible experience here. The cashier was extremely slow, it took her 20 minutes to get to me and I was only person in line. An employee who saw me waiting for a long time came and told me to go buy my item in the returns section but when I went there the lady at the counter directed me back to the checkout line. Once it was finally my turn to checkout the cashier took me back to returns to cash me out. What is this service? I was constantly being sent back and forth and the attitude of the employees was disgusting. I am never returning to this best buy again. read more

Will no longer shop at Best Buy. Horrible service. Staff rather socialize. I'm done. Buying my tablet, portable speaker and laptop elsewhere. read more

I found the female salesperson I dealt with at Surrey Central Best Buy to be unfriendly, unsmiling, tight lipped and, as a previous reviewer experienced ....acted like she could not care less if I bought the laptop or not. No pleasantries with her....just a cold and uninterested attitude. In contrast, the Langley Best Buy staff was very friendly, helpful and went out of their way to see if they could find the best product for my needs read more

Absolutely horrendous customer service. Purchased a laptop, and that conked off in 2 weeks. Went back to the store because it was under warranty. The person called "Zakir" then claimed that there was external damage (Which wasn't true after I took a second opinion) Refused to help and had a don't care attitude that is a poor way of treating customers. Even after letting them know that I wouldn't let this slide, they just claimed do what you want. read more

Overall my experience at this Best Buy was quite good. First I checked online to confirm whether they had a product I wanted in stock, which they did, so I called to confirm. This is the only reason for four stars instead of five, I called three times and they did not pick up. As for when we got to the store it was easy to find the product I was looking for, the correct price was advertised, and a worker was already there ready to help, when I was ready to buy the worker got the product from the locked cabinets and the whole transaction was finished in under 2 minutes! read more

will never shop at best buy again after my horrible experience at this store! I bought a laptop which they said I could pick up the next day at 2 pm. They said they would call. I tried calling 10 times and no one answered. The next day I went there and they said it was on back order. I wanted a refund but they convinced me that they would give me a better deal. I went for the deal, I wanted a small 10 inch screen for work. They talked me into a 13.3 inch screen. When I went to pick it up it was a full size laptop with a 20 inch screen. They lied just to make a sale, I'm Done! read more