They called my phone once, the number without voice mail. I have another phone number with voice mail. They also didn't email or text. A tech company. They simply gave up, on such an important and expensive purchase. I'm waiting over 3 days for information. You cannot contact Geek Squad easily for in-store business. Beware! No online number, the only way to reach the Geek squad is a phone line that makes you wait 2 hours on average!!! And they make you press 2 to stay on, about every few minutes. Excruciating. I was dumbfounded that the callback option hours later worked. A very patient and understanding service rep helped me with my issue and apologized. The only reason for 2 stars, bc that's generous read more

#WORST #GEEKSQUAD #BESTBUY #CANADA Disappointed with @GeekSquad's and @BestBuyCanada service. Bought protection, waited a month for resolution, and got a replacement phone whose performance does not meet with Google Pixel 6 Pro. Choppy screen. Is #GeekSquad a scam?#CustomerServiceFail #GeekSquadScam #Help @BestBuy. I would give zero stars if i could. Do not waste your money with GeekSquad BestBuy protection plans. The service provided by Geek Squad's customer care was completely unacceptable. After enduring a staggering 2-hour wait on hold, the service team was still unable to resolve even the smallest of issues. This level of inefficiency and lack of competence is deeply disappointing and reflects poorly on Geek Squad's commitment to customer satisfaction. #FRUSTATING EXPERIENCE read more

If I could give zero stars I would. This company is a scam, they literally sent me a phone that was put together with parts, from multiple phones. Do not get the warranty protection, you have been warned in advance. I will never purchase anything from best buy. read more

The worst experience by GEEK SQUAD. Charging customers for nothing. After one or two years that they charging you, if you need help they will charge you almost the same as fixing the problem outside. Please do not waste your money and your time when you need their support. read more

BUYER BEWARE I signed up for a one year service with monthly deductions. As I do not believe in automatic renewals, I asked (at the beginning) if this was automatically cancelled after one year. I was told yes. I now find out this is not the case and it will automatically be renewed. As I am not using the purchased computer I do not need this service. My year anniversary is in Sept. 2019. I am more than willing to pay for the one year as agreed upon but not for any time longer. Phoned Geek Squad today to advise them to cancel the contract in Sept. They say they couldn't do it and I had to phone back then. I spoke to the manager after and he said the same thing. I advised them I may not be available in Sept to rephone so therefore requested again they make a note to cancel. They said no. I asked them to send me an email confirming my phone call and again they said no. It appears this computer repair service and their equipment can only work one way. Take the money in and don't make it convenient to cancel read more

Topic: How to Protect Yourself when Best Buy or Geek Squad has Sold You Defective Merchandise or Failed to Honour Your Warranty Unlike most people who post complaints here against Best Buy or Geek Squad, not only am I sharing my own experience of their deceptive anti-consumer practices so as to warn other consumers, but more importantly, I'm also sharing several lesser-known but fairly effective steps you can take yourself to make your complaints known to Best Buy, assuming you have genuine complaints. I purchased a highly-recommended laptop from Best Buy in Toronto in January 2020. Starting in December 2020, and still within the warranty period, my laptop suffered 3 successive catastrophic failures in the span of 3 months - 2 of which required motherboard replacements. Each time I made clear to Best Buy and Geek Squad that I required a replacement laptop, since each fatal crash was causing severe disruption to my small business. Each time, I was assured by Best Buy and Geek Squad representatives that my repaired laptop was completely fine, and they refused to give me a replacement despite me having purchased a 4-year Geek Squad Protection Plan. Can you imagine buying a new car, having the engine fail on you 3 times in 3 months to the point of needing replacement, and then being told dismissively that your car is fine and isn't a "lemon"? That's exactly how Geek Squad's Protection Plan works - completely fails you when you need it most. If, like me, you think that Best Buy's conduct towards you, as a consumer, was just plain wrong, why not let them know they should be taking it seriously? Try these three approaches you may not have previously considered: 1. Email Mat Povse, Best Buy's Senior Vice President, Retail & Geek Squad Services, at mpovse@bestbuycanada.caand matpovse@bestbuycanada.ca, and inform him personally of your issue. 2. Did you know it's illegal for any business in Ontario to give you false information about their products or services, including stating that a product is a certain quality when it isn't, or promising to deliver a service or product when they should know that's not possible? All of these things are illegal under Ontario's Consumer Protection Act, 2002. Look into your rights on the Consumer Protection Ontario FAQ website [https://www.ontario.ca/page/your-rights-under-consumer-protection-act], and if you think Best Buy or Geek Squad haven't been honest with you, file a complaint with Ontario's Ministry of Government and Consumer Services at this online portal [https://www.ontario.ca/page/filing-consumer-complaint]. 3. Depending on what you were told - specifically, if Best Buy or Geek Squad have made a false or misleading statement to you - that might be a deceptive marketing practice that is illegal under Canada's Competition Act. File a complaint with the Competition Bureau of Canada at this online portal [https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/frm-eng/GH%C3%89T-7TDNA5]. read more

I purchased a Geek Squad membership with my laptop Sept 30,2017. When I went to the store to use my membership on Oct 7 I was told that I had to buy a separate membership for my wife (Wendy Robbins), who lives in the same household as I, to be able to access Geek Squad. We purchased the 2nd membership. On March 7, 2108 my wife went into a store, using the Geek Squad membership, and the store manager told her that we only need one membership per household and directed her to go contact Geek Squad for a refund. On March 9 we attended the store where we purchased both memberships and the manager agreed that we should receive a refund for the 2nd membership. Together with the store manager we called Geek Squad and spoke to (CSR: Customer Serivce Rep) CSR Lina and were advised that we would received a callback in 3-5 days to confirm the refund (conf #39104743). On April 9, 2018 I called Geek Squad and spoke to CRS David who advised that the prior agent, Lina, had only cancelled the 2nd membership but did not process the refund. He adjusted the notes and said I would receive a call to confirm refund processing in 20-30 days, attributing the delay to a new billing system. He stated same confirmation # applied. On June 1, 2018 I called Geek Squad again and spoke to CSR Sebastian. He stated file had been closed without refund being issued as they found no duplicate billing on my account. I clarified that we had been sold 2 memberships, one had been cancelled and we now have one remaining and I am seeking a refund on the 2nd membership, in my wife's name which is now closed. He escalated request for refund and clarified in notes that there were 2 separate memberships sold to one household, that one was cancelled and clarified request is for full refund for 2nd membership paid from October 2017 to March 2018. Advised I would receive call to confirm refund processing in 5-7 days. Same confirmation # provided. On June 12, 2018 I called Geek Squad and spoke to CSR Alexander. Advised I would receive call back on June 14 or 15. I advised I am not satisfied with this as I had been advised I would receive call backs on every call I had made over 3 months and have NEVER received a call back from Best Buy. Requested to speak to manager. Transferred to manager, Sharon, who was not helpful at all. Stated issue is with "upper management" and they have to "follow process" to which she refused to advise me of the process, although she stated she was aware of process but would not share this information with me. She refused to allow me to speak to anyone above her and stated, quoting her "someone will call you back eventually". I expressed my frustration and dissatisfaction with this and she advised me that if someone didn't call me back again I could call them again next week. I was advised by 2 store managers that I am owed a refund on the full amount of the 2nd refund. I have attended the store of purchase, and called Geek Squad on 4 occasions over 3+ months and still have not received ANY call backs or communications from them or a refund. Best Buy has NEVER contacted me to follow up on any of my calls, despite being told that I would receive a call back every time I called them. And today I'm told that "eventually" someone may call me. This is not acceptable. Filed Better Business Bureau complaint today. read more

I needed a technician to set up a complex entertainment system for me - voice control, streaming from my cell phone and other advanced setups. I sent a email to Geek Squad and never received a reply. A week later I went to one of the stores, talked to a technician. He said he would pass it to a consultant and call me back. I waited for another week and they never called back. If they feel that they do not want to offer this service all they have to do is say so, and the customer won't be waiting and waste 2 weeks' time. A papa & mama corner store can do better. read more

Best Buy is great, but as for Geek Squad I GI e them a big ZerO. They had stiffed me!

Geek squad is so useless! I called for tech support waited an hour to speak to someone and got transferred 3 times to all the wrong departments! So frustrating and they don't even help you read more

Don't waste your time taking your computer here to be repaired. I bought my computer at best buy in 2018 and my cord got broken. The associates at best buy did try to find another cord that was fit, but Lenovo had supposedly changed their cord and best buy does not carry that cord anymore. We went to Geek Squad to see if they could get us a new cord and first of all he was RUDE then he said here you go call Lenovo and order it. My husband asked what if we brought it in to be fixed an didn't have a cord, he said oh well, it is junk. Really? We called some local computer repair stores in the are and had a cord the next day. Geek Squad couldn't even order us a cord. I would never buy anything at best buy ever I bought this computer there less than a year ago and they can't order a cord for me? Don't waste your time here. No wonder stores go out of business. read more